Erich Stauffer

Tag: eCommerce

  • Director, Business Operations – eCommerce Strategy & Governance

    As your Director, Business Operations – eComm Strategy & Governance, I will play an integral part in helping support and facilitate ways of working across the broader eCommerce organization. I will leverage my exceptional project management, analytical, conceptual, and problem-solving skills to enhance your company’s plans and your account teams.

    My Skills

    • a strong analytical background
    • strong experience working cross-functionally
    • able to detect problems and find solutions accordingly
    • have an eye at anticipating roadblocks
    • have strong problem solving and technical skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction
    • have experience coordinating with various teams to analyze project results and performance.
    • have experience leading multiple projects and supporting various business initiatives
    • are exceptional in planning and managing complex projects, combining processes, organizational change and technology workstreams.
    • have highly polished written and oral communication skills, able to develop executive-level presentations.
    • are comfortable working in a fast-paced, ambiguous environment

    I enjoy and am good at:

    • Helping support alignment and accountability across eCommerce organizations
    • Driving informed decision-making and ensure resolution of critical issues by partnering with business teams to identify goals, success criteria, assumptions, risks, and known issues within the business
    • Creating communication strategy and content
    • Educating leadership team through enhanced data analysis and reporting
    • Executing Project/Program Processes: Help support the implementation of project/program plans and timelines with strategic objectives, ensuring alignment of initiatives across business areas.
    • Supporting in the development of analytical frameworks/KPIs to measure business performance
    • Partnering with cross functional teams to identify and assess performance gaps
    • Anticipating outcomes of strategic initiatives for highly complex business areas
    • Drives the resolution of business issues; determining needed solutions that can be leveraged
    • Directs change initiatives by identifying and defining desired change and processes to get there derived from feedback across e-comm org
    • Provides recommendations to senior management by reviewing consolidated feedback across officer team; assessing risks and collaborating with cross-functional partners to develop recommendations to enhance the business

    My Qualifications

    Bachelor’s degree in business management, information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area. 7+ years experience in eCommerce merchandising, site operations, business management, or related area +2 years of supervisory experience.

    Qualifications

    ECommerce Merchandising, Site Operations, Business Management, or related area, Master’s degree in Merchandising , Site Operations, Business Management, or related area.

    Interested in hiring a Director, Business Operations – eCommerce Strategy & Governance? Connect with me on Linkedin or email me to schedule a call.

  • Director of Operations/General Manager – eCommerce + Warehouse

    I am a Director of eCommerce Operations with a strong emphasis in eCommerce, Logistics, and Warehouse Management. I have 3+ years of full time experience managing eCommerce platforms (ShipStation, familiar with Slack, Amazon, Amazon FBA, WHM Software and Inventory Procedures) as well as managing a team for production.

    • 15+ YEAR ESTABLISHED AND GROWING E-COMMERCE BUSINESSES
    • SPECIALIZING IN Shopify and Adobe Commerce

    Warehouse and Inventory Management

    • Implement Inventory Management System and on-going accuracy and tracking of product across warehouse and sales channels (predominately Amazon and B2B).
    • Monitoring and able to Quality Control product and ensure accuracy of QC process. (Scaling System 1-5)
    • Coordinate manufacturing runs and shipments with our factory in China
    • Coordinate vendor relationships inbound/outbound shipments and accuracy
    • Managing adherence to KPI’s and SOP’s to ensure inventory is secure and 99%+ accurate
    • Handling Warehouse Management Issues (setting up printers, buying tech as needed)

    Team Management

    • Manage virtual employees for sourcing divisions and customer service/admin duties
    • Oversee management of warehouse staff and virtual staff (currently 5 employees)
    • Hire seasonal team members as necessary for busy times and projects
    • Ensure Payroll and proper time management is accounted for and submitted
    • Measure and monitor efficiency of production in the warehouse

    Leadership

    • Manage on-site and virtual teams
    • Able to take on responsibilities and support in growth
    • Ability to Synthesis information and create Efficient workflows, SOPs, and KPI’s to monitor.

    Product

    • Familiar with ShipStation, UPS, USPS to properly package and ship high value items
    • Familiar with uLine and shipping supplies to find solutions for products
    • Manage our Inbound Product Vendors and Relationship and timely receiving of their product and communication with them
    • Manage our B2B Customers (with Admin support) to ensure their expectations are being met
    • Research to find necessary vendors and negotiate pricing
    • Expert level navigation of Amazon platform to add/edit/manage products and inventory.

    EXPERIENCE

    • 2+ years of experience in Inventory Management of a manufacturing facility
    • Specifically understanding the process of refurbishing items and grading/sorting them by condition
    • Experience in building and managing enthusiastic and effective teams
    • Experience with Amazon FBA and Walmart FBW
    • Knowledge of ShipStation, Amazon, Quickbooks, Inventory Management Software (TBD), and Helium10
    • Management of virtual teams and training
    • Experience creating metrics for success and evaluation mechanisms
    • Experience with high level customer service
    • Software currently used: Google Suite, ShipStation, Amazon, 3dCart, Wave, Quickbooks, BQool, and Helium10.

    I have experience running operations for a Small to Medium to Enterprise-sized Ecommerce businesses. Interested in hiring a Director of Operations/General Manager – eCommerce + Warehouse? Connect with me on Linkedin or email me to schedule a call.

  • eCommerce Marketing Project Manager

    If you’re looking for a Marketing Project Manager, a Marketing Coordinator, or a Director of Marketing Operations for your eCommerce brands, websites, social media platforms, and marketplaces, look no further than Erich Stauffer.

    I am an experienced e-commerce project manager with 15+ years of ecommerce, marketing, and project management experience in: 

    • SHOPIFY product management
    • SHOPIFY reporting & analytics
    • Monday for project management
    • Klaviyo Email & SMS, including reporting & analytics
    • Canva
    • Google Docs

    Website Management – (Shopify or Magento)
    – Add/update products
    – Swap out imagery as necessary
    – Update announcement banners, etc
    – Implement 3rd party apps as needed
    – Work with outside dev team as needed to make coding changes and landing page updates

    Wholesale/Marketplace Website Management (Faire/Amazon)
    – Adding/updating products
    – Swapping out imagery as necessary

    Marketing Support
    – Create a monthly/annual marketing calendar with key dates
    – Creative direction on email/SMS campaigns (choosing assets, directing copywriter)
    – Work alongside a digital ads agency to make sure they have the assets + copy they need

    Social Media
    – Plan/Strategize monthly social calendars for IG, FB, Tiktok, and Pinterest alongside a freelance content creator
    – Curate a cohesive IG feed, write captions, and schedule into Later
    – Monitor the social accounts for comments & DM’s (2x daily)

    Project Management
    – Manage deadlines for marketing campaigns and making sure a team of freelancers complete tasks by due dates.
    – Coordinate with retail/customer service manager
    – Oversee product launches and managing all steps from start to finish (photography, copy, graphics, etc)
    – Assist with employee onboarding process (passwords, access to docs, etc)
    – Act as the point person under the CEO for all approvals for marketing projects
    – Run weekly analytic reports for Shopify & Klaviyo revenue
    – Lead the weekly team calls keeping the meeting on schedule and reporting status on all projects

    Interested in hiring an eCommerce Marketing Project Manager? Connect with me on Linkedin or email me.

  • E-Commerce Manager

    As your eCommerce Manager, I will help lead your team as well as help create and add to your eCommerce team as needed. In this eCommerce manger role, I will also oversee your eCommerce websites, marketplaces, and grow top line revenue and profitability on various platforms. I will be responsible for supporting the overall growth of your eCommerce Operations and lead a team that supports the coordination and implementation of several content updates. This includes promotional activities, merchandising plans, new product on-boarding, and technical site updates across multiple web properties and platforms.

    If you are looking for an eCommerce expert in process development who can create tools that will be used for on-going digital operations and who is willing to explain new or refined processes to team members, look no further than Erich Stauffer. I am a people person with an analytical mind, an excellent communicator, and a strategic thinker who considers how work impacts the company’s customers and the business. I am extremely reliable with a keen attention to detail and excellent time management skills.

    What Erich Stauffer will be doing:

    Spearheading growth and development of your eCommerce Team. Empowering the team to effectively support front-end content updates and improvements across multiple eCommerce websites.

    Proactively communicate with teams in other geographies about the status of projects, priorities, and team members’ workloads; continually balance the overall work across team members and reprioritize and reassign tasks as needed.

    Be an expert in the on-going work of the team by using databases and other software tools including: content management systems (CMS), product information management (PIM) systems; and Excel, Magento, Shopify, and Netsuite

    Continuous assessment, refinement, and roll out processes that make the team’s work easier and more efficient. I will document processes for common or on-going tasks and in support of the team’s training and ongoing reference.

    Project manage key eCommerce optimization efforts and roadmap projects.

    What Erich Stauffer brings to the table:

    • Strong attention to detail and organization skills with ability to appropriately self-prioritize work
    • Proven record in managing workflows and tasks not only for oneself but also for a team
    • Strong people management skills
    • Show a proven track record that you have managed, grew and operated profitability a large scale multimillion dollar e-commerce operation with a large product catalog catalog e-commerce business and marketplaces.

    Ecommerce Manager, Erich Stauffer

    I am an ecommerce expert with 15+ years of experience, running multiple million-dollar eCommerce sites a year, managing teams, and has experience adding thousands of vendors and sales orders. I have the capability and proven know how to scale large eCommerce operations. I can help your company setup and manage the processes to onboard and manage vendors as well as run many of the day to day operations. Connect on Linkedin or email me.

  • Director of Marketing Operations

    As your Director of Marketing Operations, I will be responsible for the development and management of the cross-functional Go-To-Market planning processes and timelines, creative production timelines, and project management workload for your company. As the Director of Marketing Operations, I will lead the Marketing Project Management function and be responsible for the development and successful application and adoption for the Marketing Technology Stack. I, the Director of Marketing Operations, am a strong production and process minded leader, with the ability to lead and maximize the talents of the marketing department and cross-functional teams while efficiently managing multiple high-volume projects with overlapping and/or conflicting deadlines. I will support the successful integration of your company’s promotional calendar with the Marketing calendar, and lead all accountability measures for Marketing, CRM, and Digital/Ecommerce with their partners across the organization, including the Program Director and eCommerce Operations Director.

    My Responsibilities

    My Processes

    • Develop a vision and strategy for the cross functional Go-to-Market process, timelines and milestones and manages the Cross-Functional vertical calendar, ensuring it ladders up the company promotional calendar.
    • Be an operations leader across multiple departments for your company: Marketing, CRM, Digital, Creative and Ecommerce teams.
    • Develop continuous improvement plans, ensuring all departments and processes evolve as the business demands, while maintaining adequate structure and frameworks to allow for business and team growth.
    • Exercise cross-department thinking as it relates to resourcing and time-management, building a resource utilization model and a capacity model to manage throughput (volume & velocity) of total department workload
    • Conduct working sessions to identify process pain points across teams, and develop roadmaps and timelines for improvement.
    • Develop standard operating procedures (SOPs) and service level agreements (SLAs) in partnership with the Director of Web and Data Operations and the eCommerce Operations Director to ensure accountability and compliance across teams.
    • Develop sustainable workflows for photography sample gathering, photo shoot preparation, and communications.
    • Develop communication platforms for updates, utilizing an agile methodology as well as waterfall methodology where applies.

    Project Management

    • Manage the day-to-day work for the Project Management Team, assigning projects based on capacity and implementing creative and marketing touchpoints to support daily/weekly intake of new projects.
    • Oversee a team of Project Management contractors, managing the budget and timelines for their contracts based on seasonal capacity spikes and special projects.
    • Understands business objectives in partnership with the Integrated Teams and leads and mentors Project Managers in prioritizing workloads and project intakes.
    • Implement process and procedural improvements to create a new standard of excellence in both Project Management and my overall quality of work.

    Leadership

    • Manage the Operations Budget line for Technology systems and create run-rates for expected growth and needs. Pitch annual budget needs to senior and executive leadership.
    • Develop initiatives for long-term growth in partnership with the Marketing and Digital VPs and Marketing VPs.
    • Develop newsletter and communication platforms to keep leaders and teams up to date on process and technology roadmaps.
    • Report data findings and develop dashboards for Executive Leadership team (ELT), and presenting updates in weekly action meetings to SLT senior leadership team (SLT) members.
    • Drive teams and leaders towards decisions and actions and recaps and drives continuous growth in a concise and understandable format.
    • Additional leadership partners include: Merchandising, Promo Planning, IT Services, Store Operations, and Merchandising Presentation. As well as various outside vendors and partners.

    Technology

    • System administrator for Klaviyo, Mailchimp, Facebook, Instagram, Tealium, Adobe Realtime CDP, Segment, Shopify, Adobe Commerce, Magento, and any future technology solutions for the Marketing Department.
    • Implement a new marketing frameworks consisting of Portfolios, Programs and Projects in a scalable format across both businesses and all marketing and cross-department work.
    • Develop workflows for creative reviews.
    • Develop an integrations roadmap for all tech stack, transferring data 2-ways and building a secure platform in partnership with IT Services.
    • Overhaul roles, responsibilities and security settings to gain efficiencies and continuous improvement on IT compliance.
    • Manage the marketing calendar through administrative methods to keep the calendar updated and develop continuous improvement plans to adapt to the growth in campaign development.
    • Mine for opportunities to streamline workload through automations and AI capabilities.

    My Qualifications

    • 15+ years of experience with Marketing Operations, with preferred Creative Operations experience
    • 5+ years of experience managing a marketing budget.
    • Ability to lead through ambiguous and competing priorities by developing a data-driven point of view that supports the department goals.
    • Fluency in Adobe Creative Suite, optimization technologies, and work management platforms, specifically Atlassian Jira project management tools.
    • Experience researching, identifying and implementing innovative technology tools for departments. Ability to develop at scale.
    • Experience in IT integrations with 2-way data mapping across multiple technologies.
    • Extensive knowledge of Marketing planning and operations across multiple departments, print production, asset management processes, digital transferring and archiving of files.
    • Experience developing and maintaining process maps for efficiency and quality assurance.
    • Experience in presenting to Senior Leadership, organizing data and information in a digestible and actionable manner.
    • Proven ability to effectively drive efficiency to hit deadlines in a fast-paced environment.
    • Work collaboratively with other team members to deliver high quality marketing strategies and ensure seamless execution.
    • Proven examples of how technology drove business health and efficiencies that optimized the operating spend.
    • Ability to prioritize, assign and monitor team workloads for on time, on brand, on budget asset delivery.
    • Agency and client management experience.

  • Program Director

    If you need someone for your e-commerce business to be accountable for the successful outcomes across your portfolio, including leading and
    managing the project managers and scrum managers, collaboratively implementing with the e-Commerce Operations Director – and you need someone with the discipline to lead and improve standard processes and tools to drive operational efficiencies, act as the escalation point for delivery risks/challenges, and ensure operational and financial commitments are met – look no further than Erich Stauffer, e-commerce expert.

    Key Skills and Responsibilities:

    • Oversee the delivery of complex commerce development projects and programs
    • Own project hand-off between Sales and Delivery and ensure the identified Project
    • Manage and understand scope, schedule, resource plan, and assumptions as defined in the SOW – and the client outcomes desired
    • Ensure projects are delivered within client and financial success metrics including internal financial health metrics
    • Be the first point of contact (POC) for escalations from the Project Manager (PM) or Director of e-Commerce Operations and be responsible for issue triage, escalation path, and mitigation plan
    • Conduct risk analysis on a consistent basis and proactively identify delivery issues and anticipate requirements and potential consequences
    • Oversee at a program level all resource allocation, project costing, deliverable tracking, and reporting
    • Lead, mentor and coach delivery PMs, ensuring they’re set up from success on Day 1
    • Support sales pursuits and help contribute with the solution planning, scoping and team shaping that will help drive business value for your customer

  • E-Commerce Operations Director

    If you are seeking to hire a Director of E-Commerce Operations for your business, I will oversee the online operations for your company, manage the operations of your company’s online store (website) including daily operations, monitoring web performance, defect management, product management (enhance design and implementation), testing, and release management.

    What I’ll Do

    • Work collaboratively with your business to design and implement a product roadmap for your e-commerce website
    • Create and implement a digital roadmap for your company in line with your business objectives and your company’s financial plans
    • Be responsible for managing the overall performance of the company’s digital solutions through direction of the solution partners including system performance (uptime, response times, availability), backup/recovery, networking, and security
    • Be responsible for Product Management and the prioritization of changes to existing platforms and development of new solutions based on business needs
    • Be responsible for managing the budget, contracts, and relationships with outside solution partners and internal web development
    • Be responsible for the design, development, and implementation of bug fixes and enhancements to the platform through our solution partners
    • Manage your e-commerce website testing processes in collaboration with your solution partners for performance testing, functional testing and user acceptance testing
    • Technical Customer Support efforts

    What I’ll Bring

    • 10+ years experience in working with software developers
    • 2+ years in a leadership position responsible for managing an e-commerce platform operation
    • Strong Project Management and Communication skills
    • Working knowledge of software development best practices and web operations
    • Strong collaboration and communication skills
    • Experience with Shopify, Adobe Commerce, and /or similar web platforms

    Interested in hiring an ecommmerce operations director?

  • Director of eCommerce Operations

    The Director of eCommerce Operations is a key strategic and functional leader with oversight for eCommerce fulfillment and service practices, field execution, operational excellence, 3PL partnerships, logistics, and operational innovation.

    In this role, I and your team will help deliver on the promise set across your company’s digital experiences, aiming to drive a level of service that exceeds the expectations of your customers.

    I will lead a team that establishes, supports, and drives innovation and best practices across in-store fulfillment, carryout, and delivery services, with significant influence over the personnel, facilities, equipment, technology, training, support, partnerships, and related business processes to ensure successful execution.

    I will also play a major role in crafting the vision, strategy, and pilot/implementation plans for innovation projects that grow your footprint geographically; disrupt and/or accelerate our labor and fulfillment models; and introduce new ways to reach your customers (ex. remote and alternative pickup experiences, lockers, etc.).

    As your Director of eCommerce Operations, I will partner closely with Store Operations, Facilities & Engineering, Asset Protection, Marketing, FP&A, IS, and various subsidiaries within your company to ensure a safe, lean, efficient, and well-engineered program. I will be directly responsible for a team of specialists who support and drive your teams toward operational excellence.

    I have proven experience with eCommerce fulfillment operations and experience in the areas of retail operations, order fulfillment, and logistics. I also have knowledge of small-scale warehouse fulfillment and logistics.

    I am a cross-functional leader who works effectively in a collaborative setting and is comfortable in situations where “the new normal” is continually being re-invented. I want to be part of a fast-growing and entrepreneurial team that continues to re-define ecommerce.

    Erich Stauffer’s Responsibilities:

    • Directly manage a team of field-based specialists and managers who are responsible for training, education, motivation, support, and enablement for our BOPIS eCommerce operations
    • Develop, manage, and grow key programs to drive KPIs for operational accuracy, efficiency, speed, and safety
    • Business owner of all operational aspects of our grocery pickup and delivery experience
    • Works closely with Facilities and Engineering teams to architect and improve store staging and pickup environments
    • Directly responsible for building and developing the business unit, programs, and practices around new and emerging fulfillment methods and facilities
    • Acts as the daily liaison between the eCommerce team and field/operations leadership to ensure operational excellence and consistency
    • Oversees creation of analytics regarding operational performance and develops necessary feedback mechanisms
    • Develops fulfillment and sales models in support of custom and/or B2B partnership opportunities
    • Works hand-in-hand with our peers within our eCommerce team ensure a seamless, end-to-end experience for our guests—starting with the online experience and continuing through to order fulfillment, delivery, etc.
    • Owns, negotiates, and holds accountability for essential third-party service provider partnerships affecting operations (3PL providers, equipment suppliers, consultants, and more), including selection, negotiation, collaboration, and operational execution)
    • Responsible for retail fulfillment and operational excellence across 150+ unique store locations and fulfillment centers
    • Directly influences and drives programs and processes that support more than 1M+ eCommerce orders and eCommerce revenue
    • Provides guidance and direction to all levels within the company, including making specific and actionable recommendations and decisions to the highest levels of leadership

    Erich Stauffer’s Qualifications:

    • Studied business, supply chain, logistics, and software design
    • 10+ years of work experience in retail operations, fulfillment/logistics, warehousing & distribution, marketing, and information technology
    • 2 years of leadership experience with direct report responsibility
    • Proven experience negotiating and managing relationships with third party providers
    • Demonstrated experience working closely with Senior Leadership
    • Experience working cross-functionally in a large organization, providing guidance & direction
    • Knowledgeable in basic eCommerce business practices and resourcing
    • Willingness to “invent” and derive new ways to do business in uncharted territory
    • Ability to educate, motivate, and steer resources toward a collective goal
    • Ability to guide and motivate field-based personnel
    • Strong problem-solving skills and work ethic
    • Ability to communicate clearly and professionally

  • Creative eCommerce Operations Director

    If you have an in-house creative agency with a team that develops breakthrough and distinctive creative ideas and design systems that drive business objectives and use creativity and design to win hearts, minds and wallets then you are uniquely positioned as the internal creative agency of record to be hyper-focused on the customer experience across all channels, categories, and campaigns. If you are ruthlessly focused on human truths, insight-driven creative strategies and integrated creative solutions that build the brand and grow the business – not just with ads but through brand acts and experiences. If you value talent, diversity, innovation, curiosity, collaboration, culture, insights, and results, and you are committed to helping people – all people – live better – then Erich Stauffer is the creative, ecommerce operations director for you.

    Why Erich Stauffer as Creative eCommerce Operations Director

    As the Director of Creative eCommerce Operations, I’ll drive and oversee creative operations for your creative studio by developing operational plans; communicating overall operational success; monitoring and analyzing benchmarks for efficiency and quality; forecasting and allocating resources to meet business demands; and providing expert advice and guidance in the application of information and best practices. I’ll leverage your strategic and resourceful capabilities to research, assess, and either develop or adapt solutions to solve dynamic problems.

    In this role, I’ll manage individual contributors and managers, overseeing the following areas:

    • Business Management (budget, contracts, agency, art buying, rights management)
    • Creative Operations (workflow, process, best practices)
    • Information/Archive Management (team documentation, creative library, archive, taxonomy, meta-tagging)
    • Creative Technology Ecosystem & Innovations (tools, apps, plugins, scripting)

    Example of Erich Stauffer’s duties:

    • Drive creative studio financials by partnering with Finance to develop annual budgeting plans and negotiate budget modifications; supervising budget management (for example, hardware, software, training, labor); taking accountability for profit and loss (P&L) statements; ensuring work is delivered on budget; and invoicing clients according to terms of agreements.
    • Track/monitor project spending and ensure projects are completed within budget; issue monthly/quarterly/annual reporting and forecasts to Finance
    • Develop and implement vendor outsourcing strategies by building and maintaining relationships with current and potential vendors; vetting a comprehensive vendor portfolio; evaluating vendor performance; and holding vendors accountable for delivering on agreed contract terms.
    • Drive continuous improvement of creative operations by identifying and pursuing opportunities for strategic enhancements to creative systems and processes; leveraging new technologies, current industry trends, and best practices to integrate and drive systemic efficiencies; approving requisition of department workflow tools; and overseeing and ensuring compliance with organizational processes, standards, and guidelines.
    • Provide overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
    • Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
    • Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices and supporting the Open Door Policy.
    • Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
    • Assess and negotiate all agency fees, usage and contracts and maintain monthly budget reporting.
    • Publish annual creative studio team metrics
    • Develop and drive creative agency, internal, and operational playbooks and guidelines/best practices
    • Motivate, mentor and develop creative operations leads and support staff; create an inspiring environment which promotes productivity, trust, innovation and job satisfaction
    • Partner with creative studio leadership team to develop and operationalize strategic growth roadmap

    Erich Stauffer’s Qualifications

    • Studied Business, Communications, Marketing, and Computer Science
    • 15+ years of experience in project management and business operations
    • 2 years of supervisory experience
    • Excellent soft skills (influencing, persuasion, and communication) and proven relationship-building skills
    • Excellent verbal and written skills
    • Thrives, excels, and remains calm in an extremely fast-paced and high-volume production environment
    • Experience managing third party vendors and contracts
    • Experience leading Creative Operations with a strong strategic lens
    • Experience balancing creative needs with business strategy and fiscal responsibility
    • Ability to anticipate and respond to creative team requirements in a pro-active, timely, cooperative and thorough manner
    • Ability to articulate clear vision and goals, and identify and implement strategies and initiatives to achieve those goals
    • Possess excellent analytical skills and strong focus on business results and operational efficiency
    • Experience using metrics to measure performance and identify areas for operational improvement
    • Able to set both long term strategic and short-term tactical goals for the organization
    • Able to honestly assess organization’s strengths and weaknesses on a regular basis, and develop strategies accordingly
    • Experience fostering a best-in-class environment of continuous improvement and operational efficiencies
    • Proven ability to operate within budgetary and schedule constraints
    • Experience in digital creative operations or related field
    • Experience managing vendor contracts and relationships
    • Marketing/creative agency experience
    • Broad understanding of agency and creative finances, budgeting, reporting, contracts, and negotiation
    • Experience in an ecommerce environment