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My Experience Managing Salesforce and Other CRMs
When I worked at Marine Credit Union as a business analyst, I was also a product manager for the company’s CRM system. I then helped them to migrate to Salesforce’s CRM, but that wasn’t my first time administering Salesforce. At Skinny & Co., as their IT & Marketing Product Manager, I helped them migrate to – and then…
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IT & Marketing Product Manager at GoServicePro
GoServicePro makes field service software. As the IT & Marketing Product Manager, I was primarily responsible for improving the product. From client demos to working with developers, sales, and marketing teams – this cross-functional role at GoServicePro provided me with insights into business analysis, technical project management, and fostering collaboration among diverse teams. My proficiency…
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How I Helped FedEx Launch their First Fulfillment Service
As a product manager at Skinny & Co. I added several new features to the order management system that led to the elimination of a FTE, but one of the other things I’m proud of was how I worked with Fedex to develop a new 3PL order management interface that allowed us to send them…
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Time-Saving (and Money-Making) Product Improvements as a Product Manager
When I worked at Marine Credit Union as a business analyst, I was also a product manager for checking accounts, which included online banking, their mobile app, ACH, and debit cards. I was also responsible for the company’s CRM system (before I helped to migrate the company to Salesforce’s CRM system). During my time at…
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Using Middleware to Eliminate a FTE as a Product Manager
Sometimes a simple product improvement can lead to dramatic changes in business processes and personnel changes. This is a story about how custom middleware eliminated a FTE. At Skinny & Co., as a product manager, one of the products I managed was Fishbowl Inventory (along with the processes and technologies that were involved and integrated…
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How to Edit Horizontal Video into Vertical Video in Adobe Premiere
Step 1 – Create a New Sequence Choose “Arris Cinema” and then go to “Settings” and change the size to 1080 x 1920. Once the video has been added, in Effects, choose “Auto Reframe” to zoom and crop the video. Step 2 – Export the Video Choose H.264 and then make sure the checkbox next…
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What is a Shareasale Datafeed and How Does it Work?
As an IT and marketing guy I’m often asked to setup new software or help integrate one system with another. This post is about Shareasale datafeeds: what they are and how they are used – from an IT point of view. If you still need professional help, there is a link at the bottom. Summary:…
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The Acceleration of Artificial Intelligence
Sometime over the last 20 years artificial intelligence has gone from something we laughed about and feared in movies to something that people are now devoting their lives to and view it as a salvation for (or the destruction of) mankind. Tim Urban at Wait but Why has already written a tome on “The AI…