Erich Stauffer

Category: Commerce

  • From Music to Merchandise: Envisioning Taylor Swift’s Next Brand

    “Look what you made me do.” -Taylor Swift after starting her new brand.

    Celebrities have successfully leveraged their fame and influence to create and promote brands that resonate with their personal ethos. Conor McGregor capitalized on his Irish roots by launching the whiskey brand Proper No. 12. Ryan Reynolds used his fame for Aviation Gin and Mint Mobile. And Gwyneth Paltrow entered the lifestyle and wellness market with the launch of Goop, a brand synonymous with holistic living.

    No one currently has as big of a fan base as Taylor Swift. Let’s imagine what kind of retail business she would start – based on her brand.

    Fashion and Merchandise Line

    Taylor Swift is not only known for her musical prowess but also for her distinctive style. A fashion and merchandise line could include clothing items inspired by her iconic looks, as well as accessories and collectibles that resonate with her fans. Kanye West, Jay-Z, Pharrell Williams, Rihanna, and Drake have all done this.

    Beauty and Fragrance Products

    Given the ever-growing popularity of celebrity-endorsed beauty products, if Taylor ventures into the beauty industry, she could develop a line of cosmetics or fragrances that reflect her personal taste and values, creating a connection with consumers who admire her not just for her music but also for her sense of individuality. Lady Gaga’s Haus Laboratories is an example.

    Socially Conscious Brand

    Building a brand with a strong social or environmental mission could align with Taylor Swift’s public persona. This could involve creating a line of products that support charitable causes or promote sustainability. A socially conscious brand would not only showcase Taylor’s commitment to making a positive impact but also resonate with consumers who prioritize ethical and responsible consumerism. Jessica Alba’s Honest Company is an example of this.

    Digital Content Platform

    Leveraging her influence and storytelling skills, Taylor Swift could consider creating a digital content platform or leverage her capital to help produce original multimedia productions. Reese Witherspoon’s Hello Sunshine is a great example of this. She helps turn books into movies.

    Book or Publishing Venture

    Speaking of books, Taylor could explore a book publishing venture, such as releasing books or collaborating on storytelling projects, could allow her to connect with fans in a new and meaningful way, extending her brand into the realm of written expression.

    With Taylor Swift’s multifaceted talents and her massive global following, a fashion and merchandise line appears to be a strong option. This choice aligns with her distinctive style, allows for creative expression, and taps into the lucrative market of celebrity-endorsed fashion. A well-designed fashion and merchandise line could not only cater to her existing fan base but also attract new audiences who appreciate her influence in the world of fashion and entertainment.

  • Senior Director of Operations, eCommerce

    Senior Director of Operations, eCommerce

    As your Senior Director of Operations, eCommerce, I will deliver critical thought-leadership and execution role that uses analytical skills and strong judgement to drive change for customers and associates. I will work with product, engineering, and various business leaders to align operations performance against the functional and departmental strategic business plans while influencing change. I will lead your internal operation teams that impact thousands of associates and millions of customers.

    Qualifications and Skills:

    • Expertise in delivering results within complex programs.
    • Know Customer Service organizations inside and out.
    • Familiar with process improvement and implementing change for large operations.
    • Led large organizations focused on balancing customer and associate needs.
    • Organized, disciplined, and can manage multiple teams simultaneously.
    • I’m a master at making things easily understood through visuals or narratives.
    • I have high standards and can hold teams accountable.
    • My second nature is to drive change influenced by data.
    • I’m stimulated by challenges and are ready to engage at Fortune 1 at scale.

    I’ll make an impact by:

    • Delivering operational excellence for our customers.
    • Being a servant leader for your teams focused on a mixture of data and anecdotes to advocate for change.
    • Creating, developing, and executing operational work plans that focus on quality, cost, and team engagement.
    • Building and maintaining relationships with leadership from multiple functions.
    • Supporting strategies and driving initiatives that attract and retain diverse and inclusive talent building high-performing teams.

    Summary:

    If you are looking for a customer and data obsessed individual who thrives in ambiguity, has innate curiosity to explore and learn, and has a passion for data, then I am your person. The work I will lead will touch millions of customers across our online and stores experiences.

    If your team has broad reach, high exposure, and deep impact or if the work involves cross-functionally across many areas of the business (supply chain, store operations, product, marketing, finance, customer care), I have a unique view of what it takes to run a successful omni-channel retailer.

    If you’re interested in hiring me or my ecommerce consulting business, please send me a message or connect on LinkedIn.

  • Marketing Operations Director

    Marketing Operations Director

    As your marketing operations director, I will drive savings/efficiencies and operationalize new functions to drive profit return to the company. Specifically I will do Forecasting and Optimizations, Annual Planning, Management of Agency Relationships and Contracts, and Management of Departments/Projects related to communications that are in the “operationalizing” phase of development (ex: Shopper Marketing).

    Key Responsibilities:

    • Manager A&P process and related profit/volume returns. Representing divisional A&P to senior leadership via S&OP Reconciliation and monthly processes.
    • Lead CCI for Marketing Department.
    • Lead the Annual Plan process
    • Manage the Agency roster, relationships and contracts, including evaluations, audits, RFPs and negotiations.
    • Development, engagement & management of direct reports and associated departments they manage; mentoring of others (specifically Shopper Marketing & Promotions teams)
    • Leadership and collaboration across regions and functions.
    • Proactively identifying areas of opportunity to operationalize and drive efficiency and growth throughout the division processes.
    • Full supervisory responsibilities, contributing to motivation/development of the team; ensures team members are motivated and capable of performing at a high level. Sets vision, objective and goals. Coaches and manages team, departments and individuals. Mentors and serves as a leader in the organization.
    • Expectation to drive CCI and optimize contracts via negotiating with third parties. Works closely with procurement and acts as the internal expert in agency and marketing subject matters in these interactions.
    • Acts as the third party in agency – client (ME lead) conversations related to performance and scopes.
    • Drives divisional P&L choices via A&P management. Tracks A&P to P&Ls, finds profit opportunities and facilitates topline-bottom-line growth conversations across media team and business team. Additionally manages working/non-working targets, CCI targets, and efficiency of A&P related to leveraging 3rd parties (ex: agencies)
    • Operationalizing departments requires a willingness to establish a working knowledge of subjects to enable leadership and effectively operationalizing without losing quality (Ex: Shopper marketing, Agency Subject Matters such as Media, Creative, Data Analytics Systems, etc)

    Qualifications:

    • BSC Marketing or related field
    • Expert level understanding of concepts, principles and practices in Marketing/Finance/CCI and a sound understanding in other areas including Sales and Procurement
    • Defines standards and specifications around which others will operate.
      In-depth understanding of how own area integrates with other Marketing areas and with other functional areas such as Finance, Business Leads and Sales.
    • Deep understanding of the consumer package goods and working understanding of advertising agency industry
    • Exercises discretion regarding strategic recommendations, data and sources, analytic conclusions, and financial recommendations
    • Demonstrated relevant skills & results in consumer packaged goods marketing, P&L management, forecasting and business planning required.
      Management and development of direct reports and team require
    • Experience leading cross-functional teams and experience working across regions preferred
    • Strong leadership, strategic thinking, communication and teamwork skills.
      Manage internal relationships and influence business choices with Marketing, Finance, CCI, Procurement and Sales
    • Manage external agencies and negotiate contracts
    • Developed communication & diplomacy skills required to guide, influence & convince others; strong relationship with marketing, finance, procurement, sales, agencies and occasionally customers
    • Strong analytical and project leadership experience with ability to manage multiple projects
    • Expertise in syndicated databases, market research, business 7 brand planning, advertising, finance, promotional activities and consumer communications
    • Evaluates complex situations using multiple sources of information.
      High level analytical skills and evaluative judgment based on the analysis of factual and qualitative information in complicated or novel situations.
    • Filters, prioritizes, analyzes and validates potentially complex & dynamic material

    If you’re interested in hiring me, please send me a message or connect on LinkedIn. Also check out Director of Marketing, Operations, and eCommerce.

  • Shopify Operations Manager

    Shopify Operations Manager

    As an experienced and driven Shopify Store Manager, I will oversee your online store’s day-to-day operations and drive sales growth.

    As your Shopify Store Manager, I will be responsible for managing all aspects of the store, including product management and research, inventory management, order processing, customer support, marketing, reports, and analytics.

    Key Responsibilities:

    Manage the Shopify stores and ensure they are running smoothly and efficiently.

    Manage product listings and updates, including product descriptions, images, and pricing.

    Monitor inventory levels and reorder products as needed.

    Process orders, ensuring timely delivery and excellent customer service.

    Create and execute marketing campaigns to promote the store and drive sales.

    Optimize the store for search engines and monitor website traffic using Google Analytics and other tools.

    Monitor industry trends and implement the latest e-commerce technologies and strategies to improve store performance.

    Provide excellent customer service and handle customer complaints and issues.

    Manage a team of staff members and ensure they are performing their duties effectively.

    Monitor the store’s financial performance and implement strategies to improve profitability.

    Work with other team members to maximize performance and results.

    Complete weekly reports.

    Experience:

    10+ years of experience in e-commerce and Shopify store management.

    Strong technical skills in Shopify and e-commerce technologies.

    Excellent communication skills and ability to work collaboratively with a team.

    Strong analytical skills and ability to use data to drive decisions.

    Ability to multitask and prioritize tasks effectively.

    Experience with marketing campaigns and SEO optimization.

    Strong leadership skills and ability to manage a team.

    Knowledge of industry trends and e-commerce best practices.

    Summary:

    I am a results-driven and experienced e-Commerce Manager who can manage an online store effectively and drive sales growth.

  • Director, Product Management

    As a driven professional with an inclusive mindset, I’d like to serve your team as a Director, Product Management. I have experience and specialties across the following domains: Order Management, Stores, Distribution/Transportation, and Merchandising/Planning, Marketing, Product Management, and eCommerece.

    As your Director, Product Management…

    • Define and execute the product vision and strategy in collaboration with cross-functional teams including engineering, analysts, program managers, and operations teammates
    • Develop and prioritize product features and requirements based on customer and market needs, technical feasibility, and business value
    • Develop and implement the product roadmap, aligning with the overall business strategy and goals
    • Conduct market research and gather customer feedback to inform product decisions and prioritize features
    • Collaborate with cross-functional teams across Technology to ensure seamless integration with other systems
    • Monitor product performance and metrics, identify areas for improvement, and implement solutions to enhance the system
    • Stay up-to-date on industry trends and best practices in functional area and retail operations
    • Manage relationships with vendors and partners, negotiate contracts, and ensure compliance with service level agreements
    • Coach and mentor team members, provide performance feedback, and foster a culture of innovation and continuous improvement

    What I’ll Bring To The Table…

    • Strong technical skills, including experience with enterprise systems and cloud-based technologies
    • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
    • Strong leadership skills, with the ability to motivate and mentor team members
    • Experience in retail or e-commerce operations a plus

    I have a…

    • Bachelor’s degree in Computer Science, Engineering, or related field
    • 10+ years of experience in product management, with a focus on software products
    • Experience as a people/team leader
    • A proven track record of delivering successful products that meet customer needs and business objectives

  • Vice President, Digital & eCommerce

    As your VP, Digital & eCommerce, I will be responsible for leading the ownership and growth of your eCommerce business, digital marketing strategy and customer experience.

    As this is a cross-functional role, I will collaborate with marketing, creative, operations, and external agencies. As a critical member of the leadership team, I will be responsible for developing the strategy and execution to drive growth of your eCommerce business and create a best-in-class digital consumer experience.

    Responsibilities

    Ecommerce Strategy and Vision

    Develop and execute the long-term ecommerce strategy aligned with the company’s overall goals and objectives

    Identify emerging trends and technologies in the ecommerce space to ensure a competitive advantage with a test & learn mindset

    Establish clear KPIs and metrics to track and evaluate the effectiveness of ecommerce initiatives and digital marketing channels to ROI goals

    Revenue Growth and Sales Optimization

    Drive new customer revenue growth through the development and execution of effective growth marketing and sales strategies for all digital channels (Affiliate, Paid Search, Paid Social, Paid Influencers, CTV, Podcasts, Media Buys)

    Drive existing customer revenue growth through the development and execution of retention strategies to maximize LTV

    Drive the campaign calendar alongside marketing + product launches to ensure a consistent focus on new revenue growth

    PNL management from revenue to media expenses including forecasting

    Own the data & customer analytics setup to easily make data driven decisions to maximize LTV, product journeys, attribution modeling, and understand incrementality

    Website Product Management and Optimization

    Oversee the design, functionality, and user experience of our DTC site to improve conversion rates

    Collaborate with internal stakeholders: UX + Creative + Marketing to enhance website performance and optimize user journeys

    Conduct regular audits and analysis of website performance, identifying new technologies and customer experience improvements and implementing.

    Team Leadership and Development

    Lead and mentor a high-performing ecommerce team fostering a culture of collaboration, growth, innovation, and continuous improvement

    Set performance goals, provide feedback, and ensure the team has the necessary resources to achieve objectives

    Identify talent gaps, recruit top talent, and implement training and development programs to enhance team capabilities

    Partnership and Vendor Management

    Develop and maintain strategic partnerships with external vendors, agencies, and technology partners

    Collaborate with vendors to enhance ecommerce capabilities, leveraging new technologies to drive innovation

    Negotiate contracts, manage vendor relationships, and ensure proper SLAs are met

    10+ yrs of experience in marketing and/or digital within eCommerce across an omni channel environment; Beauty and/or CPG experience preferred

    5+ yrs of experience managing functional staff; high growth environment is a plus

    Ability to continuously drive innovation while delivering results

    Critical thinker with ability to convert data-driven analytics to gain consumer insights, drive activation, optimize user experience, and improve efficiency

    Experience with designing and driving effective digital campaigns (social media, email, SMS, paid, UGC) and within modern marketing channels

    Shopify experience including detailed knowledge and understanding of a modern architectural framework

    Track record of building high-performing and engaged teams; ability to manage, engage and retain teams

    Strong interpersonal skills; ability to communicate effectively across a remote first work environment with distributed teams

  • Director of Supply Chain and Operations (E-commerce)

    If you’re a fast-growing e-commerce company looking for a Director, Supply Chain Operations – E-Commerce with strong communication skills who can collaborate and build relationships with internal/core teams, external partners, and customers to achieve a high level of corporate performance, look no further than eCommerce Erich.

    Qualifications

    I aim to provide administrative, operational and management support to your e-commerce business. Reporting directly to the Managing Partner, as your Supply Chain Operations Director, I will be the primary lead for your supply chain strategy. I will be responsible for developing, innovating and driving new processes and initiatives in the e-commerce space. I will be spearheading cross-functional engagement to deliver the company’s current objectives and navigate challenges. I will work to identify opportunities with a cohesive solution strategy. I will own and improve your company’s internal processes and current approach, while also ensuring you understand the external landscape. I am not just aimed at focusing on the day to day, rather focused on developing and improving a business strategy for the long-term.

    Departmental role

    As the Supply Chain and Operations Director, I will manage a growing team of purchasing leads, logistics leads and vendor account managers. I will lead new projects and build cross-functional SOPs applicable to the end-to-end supply chain.

    Duties and Responsibilities:

    • Lead, as well as work as an integral member of the Management Team in developing strategic operational plans, department budgets as well as enhance profitability, productivity and efficiency throughout the Company operations.
    • Develop working relationships with Sales and Business Development Leaders to develop short- and long-term strategies in evaluating and managing suppliers, brands and distribution partners.
    • Develop and foster relationships with suppliers and rep agencies to incorporate sales goals into operational objectives.
    • Decides on the supply and distribution methods by tracking the efficiencies of each delivery mode, e.g., land, air, and sea.
    • Heads the supply chain and purchasing department by ensuring all subordinates are in line and performing according to the department’s standards.
    • Manages a group of supply chain assistants and managers by monitoring if they organize and carry out supply chain tasks as assigned.
    • Grows the supplier database by building good relationships with distributors.
    • Keeps up-to-date with supply chain developments by reviewing global trends in the supply chain field.
    • Ensures timely and correct communication of authorized orders to suppliers to facilitate timely delivery of ordered items.
    • Ensures optimum supplies at all times by reviewing reports concerning inventory levels.
    • Ensures optimum staffing for all sections under the supply chain by putting together a demand-driven staffing model.
    • Improves supply chain efficiencies by automating all key supply chain processes.
    • Implements and manages new technologies to advance competence in supply chain development.

    Experience and Qualities:

    • Able to demonstrate with 8 to 10 years of experience in a similar capacity.
    • Able to demonstrate with 8 to 10 years of experience in interaction with different distributors/ suppliers.
    • Previous experience as a purchasing officer, supply chain officer advancing to a managerial role.
    • Previous work experience in a similar industry, like retail, manufacturing, logistics .
    • Able to visit U.S. warehouses, if needed.
    • Leadership – Supply Chain Director is in charge of managing the efforts of various staff teams. Effective leadership abilities are crucial for this position because of great responsibility and influence.
    • High level of attention to detail.
    • Understands market dynamics as well as the legal and regulatory landscape.
    • Knowledge of the ERP system e.g., NetSuite, Rossum, etc.
    • e-commerce experience in different marketplaces, especially Amazon.
    • Basic accounting skills.
    • High level skill set in MS Excel and Google Sheet.
    • A high level of written communication skills is mandatory.
    • Excellent planning and scheduling skills are required.
    • Above-average time management skills are necessary.
    • Hands-on, self-driven and self-starter. A go-getter personality.
    • Proactive and has strong problem-solving skills.
    • Able to work in the Eastern Standard Time Zone (UTC-05:00)

    Education Background:

    • Degree in purchasing & supply chain management, procurement, logistics, or a related field
    • Familiarity with US-based suppliers, warehouses, logistics, and shipping carriers e.g., USPS, UPS, FedEx, DHL, etc.

    For ecommerce supply chain operations, connect with me on Linkedin or email me to schedule a call.

  • Director, Supply Chain Operations – E-Commerce

    As your Supply Chain Business Director, I will be the primary lead for your E-Commerce Supply Chain Strategy. As the functional lead for E-Commerce strategy, I will be responsible for developing, innovating and driving new thought process in the E-Commerce space and spearheading cross-functional engagement to deliver current objectives and navigate challenges. I will contribute to develop and influence the ecommerce strategy as the key resource engaging with the Chief Ecommerce & Digital Officer. I will work to identify opportunities to impact these areas with a cohesive solution strategy. I will elevate your company’s internal strategy and current approach, while also ensuring I understand the external landscape. I will not be focused on the day to day, rather I will be focused on developing a business strategy for the long-term.

    Primary Responsibilities:
    1. E-Comm Strategy Leadership:

    • Act as a functional leader to identify potential challenges, identify objectives, and develop cohesive E-Comm strategy with cross-functional E-Comm leaders across NUSA
    • Influence Supply Chain process, resource, and structure to ensure the function can support E-Comm strategy
    • Advise the function and business on the best strategies and options to select, implement, and execute to achieve their E-Commerce goals
    • Understand external landscape and direction of E-Comm customers to maximize supply chain efficiencies while partnering internally to ensure supply

    2. Strategic Leadership:

    • Develop strategies for the long term (3-5 years) that create opportunities for breakthrough performance in the E-Comm space and help avoid major issues before they arise.
    • Act as a functional leader enabling the Supply Chain E-Comm Strategy, having a holistic view of the Supply Chain E2E process.

    3. E-Comm Strategy Leadership:

    • Act as a functional leader to identify potential challenges, identify objectives, and develop cohesive E-Comm strategy with cross-functional E-Comm leaders across NUSA
    • Influence Supply Chain process, resource, and structure to ensure the function can support E-Comm strategy

    4. Innovation:

    • Increased ‘Speed to Market’ through effective coordination of Innovation & Renovation execution.
    • Influence functional and divisional strategies to meet the demands of E-Comm customers and accounts.
    • Across all Supply Chain teams, manage the critical paths leading to improved adherence to timelines. The role also involves challenging procurement and distribution lead times & manufacturing efficiencies, as well as being the face of Supply Chain in cross-functional E-Comm leadership space.
    • Focus on the exploration and solutioning around Supply Chain opportunities in the E-Comm space
    • Understand the internal and external E-Comm landscape to develop and continuously evolve the NUSA Supply Chain E-Comm strategy

    5. Customer Facing:

    • Coordinate and align initiatives with key E-Comm customers. Identify key customer initiatives to drive value to the division and optimize distribution.

    6. Physical Logistics (Transportation, Customer Service, Warehousing):

    • Partner with physical logistics leadership to enhance E-Comm distribution strategy according to functional and customer needs.

    7. People:

    • Develops, coaches, and recognizes team members for personal and professional growth. Ensures that resources & capabilities are available within the Supply Chain teams.

    Other achievements:

    • 10+ years’ experience.
    • 10+ years of progressive leadership responsibility
    • 10+ years of E-Commerce experience
    • Detailed knowledge of: Demand and Supply Planning, MBP Best Practices and processes
    • Understands Fulfillment (transportation and deployment) process to support on issue resolution and decision making during critical situation.
    • Understands MRP and Detail Scheduling process to support on issue resolution and decision making during critical situations.
    • Strong understanding of T&P (Manufacturing Capabilities) & Procurement that will support during crisis situation and escalations.

    Experience:

    • Ten or more years of relevant operational experience in Supply Chain at market/business/network level in these areas:
      • Demand & Supply Planning (Divisional), Decision Support (Supply Chain), Factory Operations, Fulfillment, MBP Process.
      • E-Commerce Strategy
      • Leadership role & proven success in people development in one of the functions across Generating Demand or other Ensuring Supply areas of:
      • Technical & Production- Customer Service
      • Demand & Supply Planning
      • Purchasing: Desirable to have had worked on a leadership position in a LEAN organization, who has adapted LEAN concepts and tools as part of their way of working. Desirable to have had experience implementing LEAN concepts and tools.
      • Experience working with a shared service, process driven or service center environment (Center of Excellence).

    Skills:

    • Excellent analytical aptitude with a proven ability to analyze/interpret data
    • Ability to manage multiple projects and initiatives on tight deadlines and delegate accordingly
    • Strong leadership skills with proven ability to manage and develop individuals and teams effectively
    • Strong negotiation and collaboration skills to influence stakeholders at all levels within the organization
    • Strong and creative problem-solving skills and future-looking lens
    • Ability to develop strategy in ambiguous situations
    • Strong business orientation and solid understanding of End-to-End Supply Chain processes
    • Demonstrates a strong desire to develop trust and long-term relationships

     For supply chain operations for ecommerce, connect with me on Linkedin or email me to schedule a call.

  • Director, Operations, eCommerce, & Social Commerce

    I am focused on creating innovative customer experiences that shape the future of retail and commerce. As your director of marketing, operations, and ecommerce, I believe in social commerce -an area that is fundamentally transforming the way people discover and shop – through my efforts in shoppable livestreaming, social shopping tools and partnerships, and platforms like Livery Video. Our ultimate goal is to create cutting-edge experiences that shorten the distance between product inspiration and purchase and make it easy for customers to shop.

    I’ll make an impact by…

    • Owns and drives an eCommerce P&L focused on driving social commerce through the execution of large-scale, complex projects that generate revenue, offset operational expenses, and mitigate loss. Allocates or influences budget spending through data-driven decisions; identifies and executes improvement opportunities; lead A/B tests; develops creative solutions; and prioritizes assignments to meet business needs.
    • Experienced at developing eCommerce activations that leverage customer segmentation insights.
    • Develops strategic roadmaps and recommendations by sourcing, organizing, analyzing, and interpreting data and information; providing insight on current and future business trends; identifies, creates and communicates trends; developing and implementing scorecards; translating data analysis into recommendations aligned with business objectives.
    • Leads partnerships with key stakeholders across Product, Design, Site Merchandising and Engineering, developing new innovations and tools for on-site discovery and conversion; leveraging best practices and competitive intelligence; to improve the customer experience.
    • Communicates strategic plans and business updates to cross-functional senior leaders; ensures successful rollout and implementations across broader eCommerce audience
    • Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
    • Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
    • Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

    You’ll sweep us off our feet if…

    • Models the company values to foster our culture; holds oneself and others accountable; and supports your company’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
    • Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent
    • Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
    • Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with your business model.
    • Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans and initiatives.
    • Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
    • Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.
    • Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
    • Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best

    Qualifications

    • Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project
      management, or related area and 7 years’ experience in operations, project management, or related area.
    • 3 years’ supervisory experience.
    • Leading a cross-functional team.

    Interested in hiring a Director of Operations for eCommerce? Connect with me on Linkedin or email me to schedule a call.