Erich Stauffer

Category: Commerce

  • Unlocking eCommerce Growth with AI-Powered Strategies

    Unlocking eCommerce Growth with AI-Powered Strategies

    In today’s fast-paced digital landscape, staying ahead means harnessing the right technology and applying it strategically. I’m Erich Stauffer, an AI-driven eCommerce consultant, Shopify expert, and marketing strategist. Over the past two decades, I’ve helped businesses navigate complex challenges in IT, marketing, and eCommerce. Now, I’m combining that experience with artificial intelligence to deliver solutions that drive real results.

    Why AI Matters for Online Retail

    Artificial intelligence and machine learning aren’t just buzzwords anymore. They’ve become essential tools for businesses that want to compete at scale. Here’s why embracing AI is a game-changer:

    • Data-Backed Decisions – Traditional marketing tactics rely on intuition and fragmented data. AI changes that by analyzing vast datasets—past sales, customer behavior, traffic sources, and more—and turning them into clear insights. When you understand who your customers really are and what they want, you stop guessing. You start making decisions based on evidence.
    • Automation to Save Time and Money – Managing product catalogs, synchronizing inventory, and keeping your store updated can eat up hours each week. AI-powered automation tackles repetitive tasks—updating stock levels, pushing new product launches, and even tagging items correctly—so you and your team can focus on higher-value work. Automation isn’t about removing people; it’s about freeing them from tedious tasks.
    • Personalization That Converts – Generic email blasts and one-size-fits-all landing pages won’t cut it anymore. Personalization elevates the shopping experience by showing customers products they’re most likely to buy, at the moment they’re ready to buy. AI-driven segmentation and recommendation engines turn your site into a personalized storefront that adapts to each visitor in real time. The result is higher click-through rates, more cart completions, and ultimately, increased revenue.

    My Approach: Clarity, Collaboration, and Action

    I get asked all the time what sets my services apart. Here’s the short answer: I don’t just deliver recommendations—I provide clear, step-by-step guidance to implement them. Whether you’re launching a new product or optimizing an existing store, my approach follows three principles:

    1. Diagnose the Core Issue – Every business has unique challenges. Instead of applying generic solutions, I start by mapping out your current workflows, data sources, and pain points. Do inventory counts take days? Are your marketing campaigns underperforming? We get specific about what needs to change.
    2. Design AI-Enhanced Processes – Once we’ve identified the bottlenecks, I architect solutions that leverage AI where it matters most. For example, we might implement a predictive pricing model that adjusts product prices automatically based on competitor moves and seasonal demand. Or we could set up a machine-learning algorithm to forecast inventory needs so you never run out of best-sellers—or overstock items that don’t sell.
    3. Implement with Precision – Ideas mean nothing without execution. I work alongside your in-house team (or serve as your team, if needed) to integrate AI tools, configure Shopify apps, and set up automated workflows. I provide documentation, training, and hands-on support so your team can maintain and adapt these solutions on their own. No vague recommendations—everything is delivered with clear instructions, timelines, and measurable milestones.

    Key Services I Offer

    • Data-Backed eCommerce Marketing Strategies – By combining historical sales data from Shopify with website analytics, I build machine-learning models to segment customers and predict their lifetime value. You’ll know exactly which segments to target, which channels drive the best ROI, and which products to promote at any given time.
    • Automated Product Management & Inventory Workflows – From syncing inventory across sales channels to dynamically adjusting stock levels, I implement AI-powered inventory tools that reduce stockouts and overstock situations. This ensures that you maximize sales without tying up capital in excess inventory.
    • Personalized Customer Experiences – Using recommendation engines and predictive analytics, I help Shopify stores present personalized product recommendations, dynamic landing pages, and targeted email campaigns. This level of personalization leads to higher conversion rates, better customer retention, and increased average order values.
    • Chatbots & AI Customer Support – Customer questions don’t follow a 9-to-5 schedule. AI chatbots can handle routine inquiries—order status, shipping questions, simple troubleshooting—so your support team can focus on complex issues. I’ll configure chatbot platforms that integrate seamlessly with Shopify and your CRM, ensuring every customer interaction is smooth and productive.
    • Predictive Analytics for Pricing & Promotions – Setting sale prices, running promotions, and discounting products can be a guessing game. I build predictive pricing models that analyze competitor pricing, seasonal demand curves, and historical sales performance. This approach lets you set strategic prices and run promotions that drive urgency without eroding margins.

    Why Work with Me

    • Two Decades of Experience – I’ve seen the evolution of eCommerce from early storefronts to modern AI-powered platforms. I know what works, what doesn’t, and how to avoid common pitfalls.
    • Integrated Skill Set – As a former product manager and business analyst, I bridge technical implementation and business strategy. You get solutions that are not just technically sound but also aligned with your overall goals.
    • Straightforward Communication – No fluff. I tell it like it is. If something won’t work or if it’s not cost-effective, I’ll say so. At the same time, I give clear, encouraging guidance on how to move forward.
    • Forward-Thinking Mindset – AI is not a one-and-done solution. It evolves. I stay on top of the latest advancements to ensure your store remains competitive in the years ahead.

    Let’s Take Your Store to the Next Level

    If you’re ready to stop guessing and start growing with data-backed, AI-driven strategies, let’s talk. Whether you need to overhaul your Shopify store, implement intelligent automation, or launch a cutting-edge marketing campaign, I’ll help you map out a pragmatic, forward-looking plan. Contact me to schedule a free discovery call. Let’s build the future of your eCommerce business—together.

  • The Customer-Focused Approach to Building a Brand and Business

    When it comes to launching a product or starting an e-commerce business, most people take an overly analytical approach. They look at trending products on Alibaba, source them, throw them on Amazon, and hope PPC ads drive sales. But this approach misses 99% of what it takes to build a real brand and business.

    I follow a different method—one that aligns with the teachings of Alex Hormozi, Eric Ries, and Steve Blank. It’s a customer-first approach to product development. Instead of starting with a product and hoping people buy it, I start by identifying a customer group and uncovering their problems. Then, I find or create products that solve those problems. This way, I’m not just selling a product—I’m providing value.

    The Process: From Customer Problems to Profitable Products

    1. Identify the Customer and Their Problems

    The first step is understanding who you want to serve. Are they fitness enthusiasts? Busy professionals? Parents? Once you’ve chosen a group, the next step is to research their biggest pain points and desires. The best businesses are built around solving real problems.

    2. Match Problems with Potential Products

    Here’s where the magic happens. The key is to go back and forth—customer problems ⇄ potential products—until you find a strong match. You can source products in several ways:

    • Finding a supplier (Alibaba, domestic manufacturers, wholesalers)
    • Creating your own product
    • Drop shipping

    Market demand should guide this process. If people are already searching for something, it’s easier to sell. Some of my favorite tools for trend analysis include:

    • Exploding Topics – Aggregates rising trends before they hit the mainstream
    • TikTok Search – Shows what products and topics are gaining traction
    • Google Trends – Helps identify long-term search trends

    3. Craft a Compelling Offer

    A product alone isn’t enough—you need an offer. The offer is simply what the customer gets for the price they pay. It should communicate value, differentiation, and urgency. If your offer isn’t converting, it’s often because:

    • The price doesn’t match perceived value
    • The messaging isn’t clear
    • The product doesn’t address an urgent pain point

    4. Get the Offer in Front of Customers

    Now it’s time for marketing. You have two main options:

    • Organic marketing – Content creation on TikTok, YouTube, blogs, social media
    • Paid advertising – Facebook Ads, Google Ads, influencer partnerships

    TikTok has revolutionized social commerce, making it essential to think about virality and engagement. A winning product on TikTok typically:

    • Is visually demonstrative (you can see why it’s useful)
    • Solves a problem people immediately relate to
    • Fits within a trend or cultural movement

    Iterating for Success

    Once everything is in place, you need to analyze what’s working (and what’s not). If you’re not getting traction, don’t scrap everything—adjust one thing at a time.

    1. First, adjust the marketing and messaging – Improve ad copy, change the angle, or test different visuals.
    2. Next, refine the offer – Experiment with pricing, bundles, or bonuses.
    3. If nothing works, re-evaluate the product or customer group – Maybe the problem wasn’t as urgent as you thought, or the audience isn’t a good fit.

    From Strategy to Execution: Making It Work

    The ultimate goal of this process isn’t just to find a quick win—it’s to build a sustainable brand. That means focusing on long-term customer value, creating a loyal audience, and continuously refining your approach.

    As I discussed in a recent conversation, there’s a lot of noise in e-commerce. People chase trends, buy courses, and hope for overnight success. But real success comes from doing the deep work—understanding who you’re serving, what they need, and how you can provide it in the best way possible.

    Whether you’re launching a TikTok Shop or starting an Amazon brand, this process ensures that every decision is backed by customer insight, market demand, and real value creation. And that’s how you build a brand that lasts. Read more on Market Jack about How to Find Profitable Products to Maximize Sales.

  • From Music to Merchandise: Envisioning Taylor Swift’s Next Brand

    “Look what you made me do.” -Taylor Swift after starting her new brand.

    Celebrities have successfully leveraged their fame and influence to create and promote brands that resonate with their personal ethos. Conor McGregor capitalized on his Irish roots by launching the whiskey brand Proper No. 12. Ryan Reynolds used his fame for Aviation Gin and Mint Mobile. And Gwyneth Paltrow entered the lifestyle and wellness market with the launch of Goop, a brand synonymous with holistic living.

    No one currently has as big of a fan base as Taylor Swift. Let’s imagine what kind of retail business she would start – based on her brand.

    Fashion and Merchandise Line

    Taylor Swift is not only known for her musical prowess but also for her distinctive style. A fashion and merchandise line could include clothing items inspired by her iconic looks, as well as accessories and collectibles that resonate with her fans. Kanye West, Jay-Z, Pharrell Williams, Rihanna, and Drake have all done this.

    Beauty and Fragrance Products

    Given the ever-growing popularity of celebrity-endorsed beauty products, if Taylor ventures into the beauty industry, she could develop a line of cosmetics or fragrances that reflect her personal taste and values, creating a connection with consumers who admire her not just for her music but also for her sense of individuality. Lady Gaga’s Haus Laboratories is an example.

    Socially Conscious Brand

    Building a brand with a strong social or environmental mission could align with Taylor Swift’s public persona. This could involve creating a line of products that support charitable causes or promote sustainability. A socially conscious brand would not only showcase Taylor’s commitment to making a positive impact but also resonate with consumers who prioritize ethical and responsible consumerism. Jessica Alba’s Honest Company is an example of this.

    Digital Content Platform

    Leveraging her influence and storytelling skills, Taylor Swift could consider creating a digital content platform or leverage her capital to help produce original multimedia productions. Reese Witherspoon’s Hello Sunshine is a great example of this. She helps turn books into movies.

    Book or Publishing Venture

    Speaking of books, Taylor could explore a book publishing venture, such as releasing books or collaborating on storytelling projects, could allow her to connect with fans in a new and meaningful way, extending her brand into the realm of written expression.

    With Taylor Swift’s multifaceted talents and her massive global following, a fashion and merchandise line appears to be a strong option. This choice aligns with her distinctive style, allows for creative expression, and taps into the lucrative market of celebrity-endorsed fashion. A well-designed fashion and merchandise line could not only cater to her existing fan base but also attract new audiences who appreciate her influence in the world of fashion and entertainment.

  • Senior Director of Operations, eCommerce

    Senior Director of Operations, eCommerce

    As your Senior Director of Operations, eCommerce, I will deliver critical thought-leadership and execution role that uses analytical skills and strong judgement to drive change for customers and associates. I will work with product, engineering, and various business leaders to align operations performance against the functional and departmental strategic business plans while influencing change. I will lead your internal operation teams that impact thousands of associates and millions of customers.

    Qualifications and Skills:

    • Expertise in delivering results within complex programs.
    • Know Customer Service organizations inside and out.
    • Familiar with process improvement and implementing change for large operations.
    • Led large organizations focused on balancing customer and associate needs.
    • Organized, disciplined, and can manage multiple teams simultaneously.
    • I’m a master at making things easily understood through visuals or narratives.
    • I have high standards and can hold teams accountable.
    • My second nature is to drive change influenced by data.
    • I’m stimulated by challenges and are ready to engage at Fortune 1 at scale.

    I’ll make an impact by:

    • Delivering operational excellence for our customers.
    • Being a servant leader for your teams focused on a mixture of data and anecdotes to advocate for change.
    • Creating, developing, and executing operational work plans that focus on quality, cost, and team engagement.
    • Building and maintaining relationships with leadership from multiple functions.
    • Supporting strategies and driving initiatives that attract and retain diverse and inclusive talent building high-performing teams.

    Summary:

    If you are looking for a customer and data obsessed individual who thrives in ambiguity, has innate curiosity to explore and learn, and has a passion for data, then I am your person. The work I will lead will touch millions of customers across our online and stores experiences.

    If your team has broad reach, high exposure, and deep impact or if the work involves cross-functionally across many areas of the business (supply chain, store operations, product, marketing, finance, customer care), I have a unique view of what it takes to run a successful omni-channel retailer.

    If you’re interested in hiring me or my ecommerce consulting business, please send me a message or connect on LinkedIn.

  • Marketing Operations Director

    Marketing Operations Director

    As your marketing operations director, I will drive savings/efficiencies and operationalize new functions to drive profit return to the company. Specifically I will do Forecasting and Optimizations, Annual Planning, Management of Agency Relationships and Contracts, and Management of Departments/Projects related to communications that are in the “operationalizing” phase of development (ex: Shopper Marketing).

    Key Responsibilities:

    • Manager A&P process and related profit/volume returns. Representing divisional A&P to senior leadership via S&OP Reconciliation and monthly processes.
    • Lead CCI for Marketing Department.
    • Lead the Annual Plan process
    • Manage the Agency roster, relationships and contracts, including evaluations, audits, RFPs and negotiations.
    • Development, engagement & management of direct reports and associated departments they manage; mentoring of others (specifically Shopper Marketing & Promotions teams)
    • Leadership and collaboration across regions and functions.
    • Proactively identifying areas of opportunity to operationalize and drive efficiency and growth throughout the division processes.
    • Full supervisory responsibilities, contributing to motivation/development of the team; ensures team members are motivated and capable of performing at a high level. Sets vision, objective and goals. Coaches and manages team, departments and individuals. Mentors and serves as a leader in the organization.
    • Expectation to drive CCI and optimize contracts via negotiating with third parties. Works closely with procurement and acts as the internal expert in agency and marketing subject matters in these interactions.
    • Acts as the third party in agency – client (ME lead) conversations related to performance and scopes.
    • Drives divisional P&L choices via A&P management. Tracks A&P to P&Ls, finds profit opportunities and facilitates topline-bottom-line growth conversations across media team and business team. Additionally manages working/non-working targets, CCI targets, and efficiency of A&P related to leveraging 3rd parties (ex: agencies)
    • Operationalizing departments requires a willingness to establish a working knowledge of subjects to enable leadership and effectively operationalizing without losing quality (Ex: Shopper marketing, Agency Subject Matters such as Media, Creative, Data Analytics Systems, etc)

    Qualifications:

    • BSC Marketing or related field
    • Expert level understanding of concepts, principles and practices in Marketing/Finance/CCI and a sound understanding in other areas including Sales and Procurement
    • Defines standards and specifications around which others will operate.
      In-depth understanding of how own area integrates with other Marketing areas and with other functional areas such as Finance, Business Leads and Sales.
    • Deep understanding of the consumer package goods and working understanding of advertising agency industry
    • Exercises discretion regarding strategic recommendations, data and sources, analytic conclusions, and financial recommendations
    • Demonstrated relevant skills & results in consumer packaged goods marketing, P&L management, forecasting and business planning required.
      Management and development of direct reports and team require
    • Experience leading cross-functional teams and experience working across regions preferred
    • Strong leadership, strategic thinking, communication and teamwork skills.
      Manage internal relationships and influence business choices with Marketing, Finance, CCI, Procurement and Sales
    • Manage external agencies and negotiate contracts
    • Developed communication & diplomacy skills required to guide, influence & convince others; strong relationship with marketing, finance, procurement, sales, agencies and occasionally customers
    • Strong analytical and project leadership experience with ability to manage multiple projects
    • Expertise in syndicated databases, market research, business 7 brand planning, advertising, finance, promotional activities and consumer communications
    • Evaluates complex situations using multiple sources of information.
      High level analytical skills and evaluative judgment based on the analysis of factual and qualitative information in complicated or novel situations.
    • Filters, prioritizes, analyzes and validates potentially complex & dynamic material

    If you’re interested in hiring me, please send me a message or connect on LinkedIn. Also check out Director of Marketing, Operations, and eCommerce.

  • Shopify Operations Manager

    Shopify Operations Manager

    As an experienced and driven Shopify Store Manager, I will oversee your online store’s day-to-day operations and drive sales growth.

    As your Shopify Store Manager, I will be responsible for managing all aspects of the store, including product management and research, inventory management, order processing, customer support, marketing, reports, and analytics.

    Key Responsibilities:

    Manage the Shopify stores and ensure they are running smoothly and efficiently.

    Manage product listings and updates, including product descriptions, images, and pricing.

    Monitor inventory levels and reorder products as needed.

    Process orders, ensuring timely delivery and excellent customer service.

    Create and execute marketing campaigns to promote the store and drive sales.

    Optimize the store for search engines and monitor website traffic using Google Analytics and other tools.

    Monitor industry trends and implement the latest e-commerce technologies and strategies to improve store performance.

    Provide excellent customer service and handle customer complaints and issues.

    Manage a team of staff members and ensure they are performing their duties effectively.

    Monitor the store’s financial performance and implement strategies to improve profitability.

    Work with other team members to maximize performance and results.

    Complete weekly reports.

    Experience:

    10+ years of experience in e-commerce and Shopify store management.

    Strong technical skills in Shopify and e-commerce technologies.

    Excellent communication skills and ability to work collaboratively with a team.

    Strong analytical skills and ability to use data to drive decisions.

    Ability to multitask and prioritize tasks effectively.

    Experience with marketing campaigns and SEO optimization.

    Strong leadership skills and ability to manage a team.

    Knowledge of industry trends and e-commerce best practices.

    Summary:

    I am a results-driven and experienced e-Commerce Manager who can manage an online store effectively and drive sales growth.

  • Director, Product Management

    As a driven professional with an inclusive mindset, I’d like to serve your team as a Director, Product Management. I have experience and specialties across the following domains: Order Management, Stores, Distribution/Transportation, and Merchandising/Planning, Marketing, Product Management, and eCommerece.

    As your Director, Product Management…

    • Define and execute the product vision and strategy in collaboration with cross-functional teams including engineering, analysts, program managers, and operations teammates
    • Develop and prioritize product features and requirements based on customer and market needs, technical feasibility, and business value
    • Develop and implement the product roadmap, aligning with the overall business strategy and goals
    • Conduct market research and gather customer feedback to inform product decisions and prioritize features
    • Collaborate with cross-functional teams across Technology to ensure seamless integration with other systems
    • Monitor product performance and metrics, identify areas for improvement, and implement solutions to enhance the system
    • Stay up-to-date on industry trends and best practices in functional area and retail operations
    • Manage relationships with vendors and partners, negotiate contracts, and ensure compliance with service level agreements
    • Coach and mentor team members, provide performance feedback, and foster a culture of innovation and continuous improvement

    What I’ll Bring To The Table…

    • Strong technical skills, including experience with enterprise systems and cloud-based technologies
    • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
    • Strong leadership skills, with the ability to motivate and mentor team members
    • Experience in retail or e-commerce operations a plus

    I have a…

    • Bachelor’s degree in Computer Science, Engineering, or related field
    • 10+ years of experience in product management, with a focus on software products
    • Experience as a people/team leader
    • A proven track record of delivering successful products that meet customer needs and business objectives

  • Vice President, Digital & eCommerce

    As your VP, Digital & eCommerce, I will be responsible for leading the ownership and growth of your eCommerce business, digital marketing strategy and customer experience.

    As this is a cross-functional role, I will collaborate with marketing, creative, operations, and external agencies. As a critical member of the leadership team, I will be responsible for developing the strategy and execution to drive growth of your eCommerce business and create a best-in-class digital consumer experience.

    Responsibilities

    Ecommerce Strategy and Vision

    Develop and execute the long-term ecommerce strategy aligned with the company’s overall goals and objectives

    Identify emerging trends and technologies in the ecommerce space to ensure a competitive advantage with a test & learn mindset

    Establish clear KPIs and metrics to track and evaluate the effectiveness of ecommerce initiatives and digital marketing channels to ROI goals

    Revenue Growth and Sales Optimization

    Drive new customer revenue growth through the development and execution of effective growth marketing and sales strategies for all digital channels (Affiliate, Paid Search, Paid Social, Paid Influencers, CTV, Podcasts, Media Buys)

    Drive existing customer revenue growth through the development and execution of retention strategies to maximize LTV

    Drive the campaign calendar alongside marketing + product launches to ensure a consistent focus on new revenue growth

    PNL management from revenue to media expenses including forecasting

    Own the data & customer analytics setup to easily make data driven decisions to maximize LTV, product journeys, attribution modeling, and understand incrementality

    Website Product Management and Optimization

    Oversee the design, functionality, and user experience of our DTC site to improve conversion rates

    Collaborate with internal stakeholders: UX + Creative + Marketing to enhance website performance and optimize user journeys

    Conduct regular audits and analysis of website performance, identifying new technologies and customer experience improvements and implementing.

    Team Leadership and Development

    Lead and mentor a high-performing ecommerce team fostering a culture of collaboration, growth, innovation, and continuous improvement

    Set performance goals, provide feedback, and ensure the team has the necessary resources to achieve objectives

    Identify talent gaps, recruit top talent, and implement training and development programs to enhance team capabilities

    Partnership and Vendor Management

    Develop and maintain strategic partnerships with external vendors, agencies, and technology partners

    Collaborate with vendors to enhance ecommerce capabilities, leveraging new technologies to drive innovation

    Negotiate contracts, manage vendor relationships, and ensure proper SLAs are met

    10+ yrs of experience in marketing and/or digital within eCommerce across an omni channel environment; Beauty and/or CPG experience preferred

    5+ yrs of experience managing functional staff; high growth environment is a plus

    Ability to continuously drive innovation while delivering results

    Critical thinker with ability to convert data-driven analytics to gain consumer insights, drive activation, optimize user experience, and improve efficiency

    Experience with designing and driving effective digital campaigns (social media, email, SMS, paid, UGC) and within modern marketing channels

    Shopify experience including detailed knowledge and understanding of a modern architectural framework

    Track record of building high-performing and engaged teams; ability to manage, engage and retain teams

    Strong interpersonal skills; ability to communicate effectively across a remote first work environment with distributed teams

  • Director of Supply Chain and Operations (E-commerce)

    If you’re a fast-growing e-commerce company looking for a Director, Supply Chain Operations – E-Commerce with strong communication skills who can collaborate and build relationships with internal/core teams, external partners, and customers to achieve a high level of corporate performance, look no further than eCommerce Erich.

    Qualifications

    I aim to provide administrative, operational and management support to your e-commerce business. Reporting directly to the Managing Partner, as your Supply Chain Operations Director, I will be the primary lead for your supply chain strategy. I will be responsible for developing, innovating and driving new processes and initiatives in the e-commerce space. I will be spearheading cross-functional engagement to deliver the company’s current objectives and navigate challenges. I will work to identify opportunities with a cohesive solution strategy. I will own and improve your company’s internal processes and current approach, while also ensuring you understand the external landscape. I am not just aimed at focusing on the day to day, rather focused on developing and improving a business strategy for the long-term.

    Departmental role

    As the Supply Chain and Operations Director, I will manage a growing team of purchasing leads, logistics leads and vendor account managers. I will lead new projects and build cross-functional SOPs applicable to the end-to-end supply chain.

    Duties and Responsibilities:

    • Lead, as well as work as an integral member of the Management Team in developing strategic operational plans, department budgets as well as enhance profitability, productivity and efficiency throughout the Company operations.
    • Develop working relationships with Sales and Business Development Leaders to develop short- and long-term strategies in evaluating and managing suppliers, brands and distribution partners.
    • Develop and foster relationships with suppliers and rep agencies to incorporate sales goals into operational objectives.
    • Decides on the supply and distribution methods by tracking the efficiencies of each delivery mode, e.g., land, air, and sea.
    • Heads the supply chain and purchasing department by ensuring all subordinates are in line and performing according to the department’s standards.
    • Manages a group of supply chain assistants and managers by monitoring if they organize and carry out supply chain tasks as assigned.
    • Grows the supplier database by building good relationships with distributors.
    • Keeps up-to-date with supply chain developments by reviewing global trends in the supply chain field.
    • Ensures timely and correct communication of authorized orders to suppliers to facilitate timely delivery of ordered items.
    • Ensures optimum supplies at all times by reviewing reports concerning inventory levels.
    • Ensures optimum staffing for all sections under the supply chain by putting together a demand-driven staffing model.
    • Improves supply chain efficiencies by automating all key supply chain processes.
    • Implements and manages new technologies to advance competence in supply chain development.

    Experience and Qualities:

    • Able to demonstrate with 8 to 10 years of experience in a similar capacity.
    • Able to demonstrate with 8 to 10 years of experience in interaction with different distributors/ suppliers.
    • Previous experience as a purchasing officer, supply chain officer advancing to a managerial role.
    • Previous work experience in a similar industry, like retail, manufacturing, logistics .
    • Able to visit U.S. warehouses, if needed.
    • Leadership – Supply Chain Director is in charge of managing the efforts of various staff teams. Effective leadership abilities are crucial for this position because of great responsibility and influence.
    • High level of attention to detail.
    • Understands market dynamics as well as the legal and regulatory landscape.
    • Knowledge of the ERP system e.g., NetSuite, Rossum, etc.
    • e-commerce experience in different marketplaces, especially Amazon.
    • Basic accounting skills.
    • High level skill set in MS Excel and Google Sheet.
    • A high level of written communication skills is mandatory.
    • Excellent planning and scheduling skills are required.
    • Above-average time management skills are necessary.
    • Hands-on, self-driven and self-starter. A go-getter personality.
    • Proactive and has strong problem-solving skills.
    • Able to work in the Eastern Standard Time Zone (UTC-05:00)

    Education Background:

    • Degree in purchasing & supply chain management, procurement, logistics, or a related field
    • Familiarity with US-based suppliers, warehouses, logistics, and shipping carriers e.g., USPS, UPS, FedEx, DHL, etc.

    For ecommerce supply chain operations, connect with me on Linkedin or email me to schedule a call.