Program Director

If you need someone for your e-commerce business to be accountable for the successful outcomes across your portfolio, including leading and
managing the project managers and scrum managers, collaboratively implementing with the e-Commerce Operations Director – and you need someone with the discipline to lead and improve standard processes and tools to drive operational efficiencies, act as the escalation point for delivery risks/challenges, and ensure operational and financial commitments are met – look no further than Erich Stauffer, e-commerce expert.

Key Skills and Responsibilities:

  • Oversee the delivery of complex commerce development projects and programs
  • Own project hand-off between Sales and Delivery and ensure the identified Project
  • Manage and understand scope, schedule, resource plan, and assumptions as defined in the SOW – and the client outcomes desired
  • Ensure projects are delivered within client and financial success metrics including internal financial health metrics
  • Be the first point of contact (POC) for escalations from the Project Manager (PM) or Director of e-Commerce Operations and be responsible for issue triage, escalation path, and mitigation plan
  • Conduct risk analysis on a consistent basis and proactively identify delivery issues and anticipate requirements and potential consequences
  • Oversee at a program level all resource allocation, project costing, deliverable tracking, and reporting
  • Lead, mentor and coach delivery PMs, ensuring they’re set up from success on Day 1
  • Support sales pursuits and help contribute with the solution planning, scoping and team shaping that will help drive business value for your customer