Director, Business Operations – eCommerce Strategy & Governance

As your Director, Business Operations – eComm Strategy & Governance, I will play an integral part in helping support and facilitate ways of working across the broader eCommerce organization. I will leverage my exceptional project management, analytical, conceptual, and problem-solving skills to enhance your company’s plans and your account teams.

My Skills

  • a strong analytical background
  • strong experience working cross-functionally
  • able to detect problems and find solutions accordingly
  • have an eye at anticipating roadblocks
  • have strong problem solving and technical skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction
  • have experience coordinating with various teams to analyze project results and performance.
  • have experience leading multiple projects and supporting various business initiatives
  • are exceptional in planning and managing complex projects, combining processes, organizational change and technology workstreams.
  • have highly polished written and oral communication skills, able to develop executive-level presentations.
  • are comfortable working in a fast-paced, ambiguous environment

I enjoy and am good at:

  • Helping support alignment and accountability across eCommerce organizations
  • Driving informed decision-making and ensure resolution of critical issues by partnering with business teams to identify goals, success criteria, assumptions, risks, and known issues within the business
  • Creating communication strategy and content
  • Educating leadership team through enhanced data analysis and reporting
  • Executing Project/Program Processes: Help support the implementation of project/program plans and timelines with strategic objectives, ensuring alignment of initiatives across business areas.
  • Supporting in the development of analytical frameworks/KPIs to measure business performance
  • Partnering with cross functional teams to identify and assess performance gaps
  • Anticipating outcomes of strategic initiatives for highly complex business areas
  • Drives the resolution of business issues; determining needed solutions that can be leveraged
  • Directs change initiatives by identifying and defining desired change and processes to get there derived from feedback across e-comm org
  • Provides recommendations to senior management by reviewing consolidated feedback across officer team; assessing risks and collaborating with cross-functional partners to develop recommendations to enhance the business

My Qualifications

Bachelor’s degree in business management, information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area. 7+ years experience in eCommerce merchandising, site operations, business management, or related area +2 years of supervisory experience.


ECommerce Merchandising, Site Operations, Business Management, or related area, Master’s degree in Merchandising , Site Operations, Business Management, or related area.

Interested in hiring a Director, Business Operations – eCommerce Strategy & GovernanceConnect with me on Linkedin or email me to schedule a call.