As your outsourced director of operations, I will be responsible for owning, maintaining, and enhancing your B2C and B2B online sales platforms. I will ensure that your platforms are capable of meeting the requirements of your tech-forward E-Commerce and digital marketing activities. I will also be responsible for all new platform implementations and other E-Commerce related development projects including project management, testing, development operations, change management, and deployments. I will work closely with the leaders of the other E-Commerce functions including Performance Marketing, Merchandising, and Digital Experience.
Primary Responsibilities:
- Own and manage your B2C E-Commerce platforms, hosted on Shopify and BigCommerce
- Maintain a strong understanding of platform capabilities and E-Commerce best practices
- Collaborate with IT to ensure integrations between E-Commerce systems and other enterprise platforms are functioning properly
- Project manage all E-Commerce implementations and improvement projects and deliver projects on-time and within budget
- Lead and facilitate proper development operations and change management processes including requirements documentation, testing, and code reviews.
- Facilitate UAT testing with users from the applicable functional groups
- Create and manage all reporting needed to manage the E-Commerce businesses
- Maintain functioning and up-to-date sandbox environments for each platform to support ongoing development efforts
- Manage the assignment and timely resolution of incoming requests from internal customers via our service desk portal
- Maintain our payment processing service providers in collaboration with the Finance team
- Monitor performance of all web platforms and ensure any issues are addressed promptly
Qualifications & Skills
- Bachelor’s degree, preferably in Data or Platform Management
- 15+ years experience working in eCommerce with Shopify or a similar platform, in the consumer goods industry
- Shopify certified
- Strong understanding of E-Commerce best practices related to technology and business
- Strong hands-on experience configuring and utilizing Shopify and BigCommerce platforms
- Experience working with and managing integrations between E-Commerce platforms and other enterprise business systems (such as ERP/Netsuite, inventory management, etc.)
- Experience managing projects involving internal and external resources, including overseas developers
- Excellent written and verbal communication skills and the ability to effectively present to senior leadership
- Self-starter and able to solve medium to complex problems
- Excellent problem solving and analytical skills
- Strong business, data analysis, and interpretation skills including website analytics and management reporting
If you’re interested in hiring me, please send me a message or connect on LinkedIn.