E-Commerce Operations Director

If you are seeking to hire a Director of E-Commerce Operations for your business, I will oversee the online operations for your company, manage the operations of your company’s online store (website) including daily operations, monitoring web performance, defect management, product management (enhance design and implementation), testing, and release management.

What I’ll Do

  • Work collaboratively with your business to design and implement a product roadmap for your e-commerce website
  • Create and implement a digital roadmap for your company in line with your business objectives and your company’s financial plans
  • Be responsible for managing the overall performance of the company’s digital solutions through direction of the solution partners including system performance (uptime, response times, availability), backup/recovery, networking, and security
  • Be responsible for Product Management and the prioritization of changes to existing platforms and development of new solutions based on business needs
  • Be responsible for managing the budget, contracts, and relationships with outside solution partners and internal web development
  • Be responsible for the design, development, and implementation of bug fixes and enhancements to the platform through our solution partners
  • Manage your e-commerce website testing processes in collaboration with your solution partners for performance testing, functional testing and user acceptance testing
  • Technical Customer Support efforts

What I’ll Bring

  • 10+ years experience in working with software developers
  • 2+ years in a leadership position responsible for managing an e-commerce platform operation
  • Strong Project Management and Communication skills
  • Working knowledge of software development best practices and web operations
  • Strong collaboration and communication skills
  • Experience with Shopify, Adobe Commerce, and /or similar web platforms

Interested in hiring an ecommmerce operations director?