Erich Stauffer

Author: Erich Stauffer

  • Director of Ecommerce Operations and Merchandising

    As your Director or Ecommerce Operations & Merchandising, I will manage your ecommerce commerce business including operations, merchandising, site development, email marketing, and customer service. I will also take on on ad hoc projects as needed, aligning with and executing the global and domestic direct-to-consumer (DTC) vision.

    What I will be doing…

    • Managing Ecommerce operations, merchandising, email marketing, and customer service.
    • Responsible for meeting US ecommerce financial, sales and gross margin monthly/annual goals.
    • Accountable for establishing and executing strategic direction of current and future business growth.
    • Responsible for reporting on US site KPIs, customer experience metrics-optimizing site operations, identifying opportunities, and suggesting strategies to achieve sales growth.
    • Lead strategic planing and executing product collections on site pages, content updates and featured shops based on inventory needs and marketing priorities with DTC and Digital IQ team members.
    • Leading ecommerce strategy, execution and operations with focus on digital merchandising, personalization, conversion optimization and purchase frequency.
    • Responsible for executing product/collection strategy and planning, content planning, promotions, digital merchandising and shopping experience.
    • Plan digital content and product launch calendar.
    • Collaborates with Content Producer to determine shot lists for photoshoots depending on assets/emails needed, based on selling, inventory, trends, etc.
    • Manage milestones and deadlines for multiple simultaneous projects, while keeping key stakeholders up to date with progress and decisions.
    • Responsible for optimizations to navigation, collections, search, and homepage.
    • Oversee and execute strategic site AB tests to improve KPIs, revenue, and overall customer experience
    • Lead retention, promotions, and CRM strategies to drive engagement, increase customer return purchase rate and repeat purchases
    • Monitor competitive landscape and site benchmarks
    • Generate and develop new onsite business opportunities
    • Ensure best in class user experience and high customer satisfaction
    • Monitor and analyze performance of site traffic, customers behavior with a focus to increases orders, UPT and overall sales
    • Stay up-to-date with the capabilities of technology partners and other innovative third party extensions and solutions in the marketplace (as needed)
    • Serve as the point person and liaison for Engineering/Development team on all functional issues related to site (as needed)
    • Set experience building production technical best practices and SEO optimization standards coordination
    • Building best in class ecommerce customer service team and customer service reporting for continued improvements.

    What I will bring…

    • People Developer – Includes staff in overall planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
    • Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
    • Strategic Thinking/Future Focus – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
    • Results Oriented – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
    • Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
    • Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
    • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
    • Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
    • Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
    • Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
    • 10+ years of ecommerce operations, site merchandising, planning/buying, email marketing, & customer service.
    • Bachelors Degree where I studied business and computer science (and I have the equivalent work experience)
    • Ecommerce management experience
    • Solid understanding of Ecommerce business with mix of merchandising, creative, technical, analytical, and sales knowledge
    • Validated strong strategic problem solver who can set goals and run multiple, diverse projects
    • Understanding of retail math concepts, including an understanding of inventory allocation
    • Strong organizational skills, extreme attention to detail solid follow up
    • Executive presence with an ability to influence at the highest levels.
    • Positive, hardworking, “can do” attitude
    • Keen eye for design and trend

    Interested in hiring a Director of Ecommerce Operations and Merchandising? Connect with me on Linkedin or email me to schedule a call.

  • Director, Business Operations – eCommerce Strategy & Governance

    As your Director, Business Operations – eComm Strategy & Governance, I will play an integral part in helping support and facilitate ways of working across the broader eCommerce organization. I will leverage my exceptional project management, analytical, conceptual, and problem-solving skills to enhance your company’s plans and your account teams.

    My Skills

    • a strong analytical background
    • strong experience working cross-functionally
    • able to detect problems and find solutions accordingly
    • have an eye at anticipating roadblocks
    • have strong problem solving and technical skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction
    • have experience coordinating with various teams to analyze project results and performance.
    • have experience leading multiple projects and supporting various business initiatives
    • are exceptional in planning and managing complex projects, combining processes, organizational change and technology workstreams.
    • have highly polished written and oral communication skills, able to develop executive-level presentations.
    • are comfortable working in a fast-paced, ambiguous environment

    I enjoy and am good at:

    • Helping support alignment and accountability across eCommerce organizations
    • Driving informed decision-making and ensure resolution of critical issues by partnering with business teams to identify goals, success criteria, assumptions, risks, and known issues within the business
    • Creating communication strategy and content
    • Educating leadership team through enhanced data analysis and reporting
    • Executing Project/Program Processes: Help support the implementation of project/program plans and timelines with strategic objectives, ensuring alignment of initiatives across business areas.
    • Supporting in the development of analytical frameworks/KPIs to measure business performance
    • Partnering with cross functional teams to identify and assess performance gaps
    • Anticipating outcomes of strategic initiatives for highly complex business areas
    • Drives the resolution of business issues; determining needed solutions that can be leveraged
    • Directs change initiatives by identifying and defining desired change and processes to get there derived from feedback across e-comm org
    • Provides recommendations to senior management by reviewing consolidated feedback across officer team; assessing risks and collaborating with cross-functional partners to develop recommendations to enhance the business

    My Qualifications

    Bachelor’s degree in business management, information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area. 7+ years experience in eCommerce merchandising, site operations, business management, or related area +2 years of supervisory experience.

    Qualifications

    ECommerce Merchandising, Site Operations, Business Management, or related area, Master’s degree in Merchandising , Site Operations, Business Management, or related area.

    Interested in hiring a Director, Business Operations – eCommerce Strategy & Governance? Connect with me on Linkedin or email me to schedule a call.

  • Director of Ecommerce, D2C Strategy, & Innovation

    As your Director of Operations/General Manager – eCommerce + Warehouse, I will report to the executive leadership team and serve as the Supply Chain & Direct to Consumer subject matter expert to enhance your Commercial plans as well as support your account teams. I will define the ecommerce fulfillment and D2C strategic roadmap, identify and implement new capabilities, and improve customer service, process efficiencies and effectiveness at your company.

    Key Skills

    • Lead customer meetings, develop in-depth understanding of customer capabilities required for e-Commerce readiness & onboard customers to enable efficient Order to Cash processes
    • Collaborate with Franchise Leadership and Execution Enablement to develop the multi-year Customer Capability roadmap.
    • Identify, gain buy-in & test new Order to Cash capabilities and new route to market to improve system efficiency.
    • Onboard new eCommerce customers and collaborate with existing customers on their expansion for a win-win solution.
    • Develop Annual eCommerce Distributor guide, leverage and negotiate compliance with new customers.
    • Develop annual Click & Collect operational playbook, engage teams for customer collaboration.
    • Implement existing order-to-cash capabilities (e.g., All necessary EDIs)
    • Establish and lead routines to optimize customer service and costs to serve by leveraging organizational tools
    • Utilize eCommerce dashboard to improve root cause analysis and partner engagement.
    • Track customer fines/ deductions/ short pays, determine root causes and implement corrective actions to enable timely payments to the e-Commerce channel
    • Provide inputs on potential new D2C models and platforms that can be applied to markets where there are currently no wining proposals
    • Provide visibility into current challenges with D2C and possible solutions

    Qualifications

    • Bachelor’s Degree and 10+ years of leadership experience
    • Industry and product supply knowledge across various routes to market, business partner knowledge,
    • Excellent communication and influencing skills, process improvement mindset program management expertise
    • Ability to lead complex initiatives in a matrix organization
    • Proven experience in digital commerce and innovation
    • Proven record of demonstrated creativity with an ability to generate new ideas and translate them into action
    • Proven record of localizing and implementing a global strategy
    • Strategy and operations management experience required
    • Strong understanding of System financials/economics

    Skills Focus

    • Deep knowledge of ecommerce industry, competition, and customers. Continually increases this knowledge base in order to better serve the customer
    • Breaks down silos and builds high-performance teams through empowerment, collaborative problem solving, accountability, and mentorship
    • Accesses and uses competitive information to effectively position business solutions
    • Uncovers underlying customer and/or partner needs, desires, and challenges through research, questioning, probing, and analysis in order to provide the right solution for the customer
    • Uses an objective methodical approach to analyze complex problems; identifies causes to arrive at an appropriate solution

    Communication Style

    • Thrives in a fast-paced environment
    • Willing to take calculated, reasonable risks
    • Possesses functional knowledge and expertise in producing presentation reports
    • Positively influences individuals to make decisions on possible e-fulfillment and/or D2C solutions or products

    Other Skills

    • Organizational Strategy
    • Business Processes
    • Order to Cash (OTC)
    • Compliance
    • Influence
    • Communication
    • Strategic Objectives

    Interested in hiring a Director of Ecommerce, D2C Strategy, & Innovation? Connect with me on Linkedin or email me to schedule a call.

  • Director of Operations/General Manager – eCommerce + Warehouse

    I am a Director of eCommerce Operations with a strong emphasis in eCommerce, Logistics, and Warehouse Management. I have 3+ years of full time experience managing eCommerce platforms (ShipStation, familiar with Slack, Amazon, Amazon FBA, WHM Software and Inventory Procedures) as well as managing a team for production.

    • 15+ YEAR ESTABLISHED AND GROWING E-COMMERCE BUSINESSES
    • SPECIALIZING IN Shopify and Adobe Commerce

    Warehouse and Inventory Management

    • Implement Inventory Management System and on-going accuracy and tracking of product across warehouse and sales channels (predominately Amazon and B2B).
    • Monitoring and able to Quality Control product and ensure accuracy of QC process. (Scaling System 1-5)
    • Coordinate manufacturing runs and shipments with our factory in China
    • Coordinate vendor relationships inbound/outbound shipments and accuracy
    • Managing adherence to KPI’s and SOP’s to ensure inventory is secure and 99%+ accurate
    • Handling Warehouse Management Issues (setting up printers, buying tech as needed)

    Team Management

    • Manage virtual employees for sourcing divisions and customer service/admin duties
    • Oversee management of warehouse staff and virtual staff (currently 5 employees)
    • Hire seasonal team members as necessary for busy times and projects
    • Ensure Payroll and proper time management is accounted for and submitted
    • Measure and monitor efficiency of production in the warehouse

    Leadership

    • Manage on-site and virtual teams
    • Able to take on responsibilities and support in growth
    • Ability to Synthesis information and create Efficient workflows, SOPs, and KPI’s to monitor.

    Product

    • Familiar with ShipStation, UPS, USPS to properly package and ship high value items
    • Familiar with uLine and shipping supplies to find solutions for products
    • Manage our Inbound Product Vendors and Relationship and timely receiving of their product and communication with them
    • Manage our B2B Customers (with Admin support) to ensure their expectations are being met
    • Research to find necessary vendors and negotiate pricing
    • Expert level navigation of Amazon platform to add/edit/manage products and inventory.

    EXPERIENCE

    • 2+ years of experience in Inventory Management of a manufacturing facility
    • Specifically understanding the process of refurbishing items and grading/sorting them by condition
    • Experience in building and managing enthusiastic and effective teams
    • Experience with Amazon FBA and Walmart FBW
    • Knowledge of ShipStation, Amazon, Quickbooks, Inventory Management Software (TBD), and Helium10
    • Management of virtual teams and training
    • Experience creating metrics for success and evaluation mechanisms
    • Experience with high level customer service
    • Software currently used: Google Suite, ShipStation, Amazon, 3dCart, Wave, Quickbooks, BQool, and Helium10.

    I have experience running operations for a Small to Medium to Enterprise-sized Ecommerce businesses. Interested in hiring a Director of Operations/General Manager – eCommerce + Warehouse? Connect with me on Linkedin or email me to schedule a call.

  • eCommerce Marketing Project Manager

    If you’re looking for a Marketing Project Manager, a Marketing Coordinator, or a Director of Marketing Operations for your eCommerce brands, websites, social media platforms, and marketplaces, look no further than Erich Stauffer.

    I am an experienced e-commerce project manager with 15+ years of ecommerce, marketing, and project management experience in: 

    • SHOPIFY product management
    • SHOPIFY reporting & analytics
    • Monday for project management
    • Klaviyo Email & SMS, including reporting & analytics
    • Canva
    • Google Docs

    Website Management – (Shopify or Magento)
    – Add/update products
    – Swap out imagery as necessary
    – Update announcement banners, etc
    – Implement 3rd party apps as needed
    – Work with outside dev team as needed to make coding changes and landing page updates

    Wholesale/Marketplace Website Management (Faire/Amazon)
    – Adding/updating products
    – Swapping out imagery as necessary

    Marketing Support
    – Create a monthly/annual marketing calendar with key dates
    – Creative direction on email/SMS campaigns (choosing assets, directing copywriter)
    – Work alongside a digital ads agency to make sure they have the assets + copy they need

    Social Media
    – Plan/Strategize monthly social calendars for IG, FB, Tiktok, and Pinterest alongside a freelance content creator
    – Curate a cohesive IG feed, write captions, and schedule into Later
    – Monitor the social accounts for comments & DM’s (2x daily)

    Project Management
    – Manage deadlines for marketing campaigns and making sure a team of freelancers complete tasks by due dates.
    – Coordinate with retail/customer service manager
    – Oversee product launches and managing all steps from start to finish (photography, copy, graphics, etc)
    – Assist with employee onboarding process (passwords, access to docs, etc)
    – Act as the point person under the CEO for all approvals for marketing projects
    – Run weekly analytic reports for Shopify & Klaviyo revenue
    – Lead the weekly team calls keeping the meeting on schedule and reporting status on all projects

    Interested in hiring an eCommerce Marketing Project Manager? Connect with me on Linkedin or email me.

  • E-Commerce Manager

    As your eCommerce Manager, I will help lead your team as well as help create and add to your eCommerce team as needed. In this eCommerce manger role, I will also oversee your eCommerce websites, marketplaces, and grow top line revenue and profitability on various platforms. I will be responsible for supporting the overall growth of your eCommerce Operations and lead a team that supports the coordination and implementation of several content updates. This includes promotional activities, merchandising plans, new product on-boarding, and technical site updates across multiple web properties and platforms.

    If you are looking for an eCommerce expert in process development who can create tools that will be used for on-going digital operations and who is willing to explain new or refined processes to team members, look no further than Erich Stauffer. I am a people person with an analytical mind, an excellent communicator, and a strategic thinker who considers how work impacts the company’s customers and the business. I am extremely reliable with a keen attention to detail and excellent time management skills.

    What Erich Stauffer will be doing:

    Spearheading growth and development of your eCommerce Team. Empowering the team to effectively support front-end content updates and improvements across multiple eCommerce websites.

    Proactively communicate with teams in other geographies about the status of projects, priorities, and team members’ workloads; continually balance the overall work across team members and reprioritize and reassign tasks as needed.

    Be an expert in the on-going work of the team by using databases and other software tools including: content management systems (CMS), product information management (PIM) systems; and Excel, Magento, Shopify, and Netsuite

    Continuous assessment, refinement, and roll out processes that make the team’s work easier and more efficient. I will document processes for common or on-going tasks and in support of the team’s training and ongoing reference.

    Project manage key eCommerce optimization efforts and roadmap projects.

    What Erich Stauffer brings to the table:

    • Strong attention to detail and organization skills with ability to appropriately self-prioritize work
    • Proven record in managing workflows and tasks not only for oneself but also for a team
    • Strong people management skills
    • Show a proven track record that you have managed, grew and operated profitability a large scale multimillion dollar e-commerce operation with a large product catalog catalog e-commerce business and marketplaces.

    Ecommerce Manager, Erich Stauffer

    I am an ecommerce expert with 15+ years of experience, running multiple million-dollar eCommerce sites a year, managing teams, and has experience adding thousands of vendors and sales orders. I have the capability and proven know how to scale large eCommerce operations. I can help your company setup and manage the processes to onboard and manage vendors as well as run many of the day to day operations. Connect on Linkedin or email me.

  • Director of Marketing Operations

    As your Director of Marketing Operations, I will be responsible for the development and management of the cross-functional Go-To-Market planning processes and timelines, creative production timelines, and project management workload for your company. As the Director of Marketing Operations, I will lead the Marketing Project Management function and be responsible for the development and successful application and adoption for the Marketing Technology Stack. I, the Director of Marketing Operations, am a strong production and process minded leader, with the ability to lead and maximize the talents of the marketing department and cross-functional teams while efficiently managing multiple high-volume projects with overlapping and/or conflicting deadlines. I will support the successful integration of your company’s promotional calendar with the Marketing calendar, and lead all accountability measures for Marketing, CRM, and Digital/Ecommerce with their partners across the organization, including the Program Director and eCommerce Operations Director.

    My Responsibilities

    My Processes

    • Develop a vision and strategy for the cross functional Go-to-Market process, timelines and milestones and manages the Cross-Functional vertical calendar, ensuring it ladders up the company promotional calendar.
    • Be an operations leader across multiple departments for your company: Marketing, CRM, Digital, Creative and Ecommerce teams.
    • Develop continuous improvement plans, ensuring all departments and processes evolve as the business demands, while maintaining adequate structure and frameworks to allow for business and team growth.
    • Exercise cross-department thinking as it relates to resourcing and time-management, building a resource utilization model and a capacity model to manage throughput (volume & velocity) of total department workload
    • Conduct working sessions to identify process pain points across teams, and develop roadmaps and timelines for improvement.
    • Develop standard operating procedures (SOPs) and service level agreements (SLAs) in partnership with the Director of Web and Data Operations and the eCommerce Operations Director to ensure accountability and compliance across teams.
    • Develop sustainable workflows for photography sample gathering, photo shoot preparation, and communications.
    • Develop communication platforms for updates, utilizing an agile methodology as well as waterfall methodology where applies.

    Project Management

    • Manage the day-to-day work for the Project Management Team, assigning projects based on capacity and implementing creative and marketing touchpoints to support daily/weekly intake of new projects.
    • Oversee a team of Project Management contractors, managing the budget and timelines for their contracts based on seasonal capacity spikes and special projects.
    • Understands business objectives in partnership with the Integrated Teams and leads and mentors Project Managers in prioritizing workloads and project intakes.
    • Implement process and procedural improvements to create a new standard of excellence in both Project Management and my overall quality of work.

    Leadership

    • Manage the Operations Budget line for Technology systems and create run-rates for expected growth and needs. Pitch annual budget needs to senior and executive leadership.
    • Develop initiatives for long-term growth in partnership with the Marketing and Digital VPs and Marketing VPs.
    • Develop newsletter and communication platforms to keep leaders and teams up to date on process and technology roadmaps.
    • Report data findings and develop dashboards for Executive Leadership team (ELT), and presenting updates in weekly action meetings to SLT senior leadership team (SLT) members.
    • Drive teams and leaders towards decisions and actions and recaps and drives continuous growth in a concise and understandable format.
    • Additional leadership partners include: Merchandising, Promo Planning, IT Services, Store Operations, and Merchandising Presentation. As well as various outside vendors and partners.

    Technology

    • System administrator for Klaviyo, Mailchimp, Facebook, Instagram, Tealium, Adobe Realtime CDP, Segment, Shopify, Adobe Commerce, Magento, and any future technology solutions for the Marketing Department.
    • Implement a new marketing frameworks consisting of Portfolios, Programs and Projects in a scalable format across both businesses and all marketing and cross-department work.
    • Develop workflows for creative reviews.
    • Develop an integrations roadmap for all tech stack, transferring data 2-ways and building a secure platform in partnership with IT Services.
    • Overhaul roles, responsibilities and security settings to gain efficiencies and continuous improvement on IT compliance.
    • Manage the marketing calendar through administrative methods to keep the calendar updated and develop continuous improvement plans to adapt to the growth in campaign development.
    • Mine for opportunities to streamline workload through automations and AI capabilities.

    My Qualifications

    • 15+ years of experience with Marketing Operations, with preferred Creative Operations experience
    • 5+ years of experience managing a marketing budget.
    • Ability to lead through ambiguous and competing priorities by developing a data-driven point of view that supports the department goals.
    • Fluency in Adobe Creative Suite, optimization technologies, and work management platforms, specifically Atlassian Jira project management tools.
    • Experience researching, identifying and implementing innovative technology tools for departments. Ability to develop at scale.
    • Experience in IT integrations with 2-way data mapping across multiple technologies.
    • Extensive knowledge of Marketing planning and operations across multiple departments, print production, asset management processes, digital transferring and archiving of files.
    • Experience developing and maintaining process maps for efficiency and quality assurance.
    • Experience in presenting to Senior Leadership, organizing data and information in a digestible and actionable manner.
    • Proven ability to effectively drive efficiency to hit deadlines in a fast-paced environment.
    • Work collaboratively with other team members to deliver high quality marketing strategies and ensure seamless execution.
    • Proven examples of how technology drove business health and efficiencies that optimized the operating spend.
    • Ability to prioritize, assign and monitor team workloads for on time, on brand, on budget asset delivery.
    • Agency and client management experience.

  • Program Director

    If you need someone for your e-commerce business to be accountable for the successful outcomes across your portfolio, including leading and
    managing the project managers and scrum managers, collaboratively implementing with the e-Commerce Operations Director – and you need someone with the discipline to lead and improve standard processes and tools to drive operational efficiencies, act as the escalation point for delivery risks/challenges, and ensure operational and financial commitments are met – look no further than Erich Stauffer, e-commerce expert.

    Key Skills and Responsibilities:

    • Oversee the delivery of complex commerce development projects and programs
    • Own project hand-off between Sales and Delivery and ensure the identified Project
    • Manage and understand scope, schedule, resource plan, and assumptions as defined in the SOW – and the client outcomes desired
    • Ensure projects are delivered within client and financial success metrics including internal financial health metrics
    • Be the first point of contact (POC) for escalations from the Project Manager (PM) or Director of e-Commerce Operations and be responsible for issue triage, escalation path, and mitigation plan
    • Conduct risk analysis on a consistent basis and proactively identify delivery issues and anticipate requirements and potential consequences
    • Oversee at a program level all resource allocation, project costing, deliverable tracking, and reporting
    • Lead, mentor and coach delivery PMs, ensuring they’re set up from success on Day 1
    • Support sales pursuits and help contribute with the solution planning, scoping and team shaping that will help drive business value for your customer

  • E-Commerce Operations Director

    If you are seeking to hire a Director of E-Commerce Operations for your business, I will oversee the online operations for your company, manage the operations of your company’s online store (website) including daily operations, monitoring web performance, defect management, product management (enhance design and implementation), testing, and release management.

    What I’ll Do

    • Work collaboratively with your business to design and implement a product roadmap for your e-commerce website
    • Create and implement a digital roadmap for your company in line with your business objectives and your company’s financial plans
    • Be responsible for managing the overall performance of the company’s digital solutions through direction of the solution partners including system performance (uptime, response times, availability), backup/recovery, networking, and security
    • Be responsible for Product Management and the prioritization of changes to existing platforms and development of new solutions based on business needs
    • Be responsible for managing the budget, contracts, and relationships with outside solution partners and internal web development
    • Be responsible for the design, development, and implementation of bug fixes and enhancements to the platform through our solution partners
    • Manage your e-commerce website testing processes in collaboration with your solution partners for performance testing, functional testing and user acceptance testing
    • Technical Customer Support efforts

    What I’ll Bring

    • 10+ years experience in working with software developers
    • 2+ years in a leadership position responsible for managing an e-commerce platform operation
    • Strong Project Management and Communication skills
    • Working knowledge of software development best practices and web operations
    • Strong collaboration and communication skills
    • Experience with Shopify, Adobe Commerce, and /or similar web platforms

    Interested in hiring an ecommmerce operations director?