Erich Stauffer

Author: Erich Stauffer

  • Director of Product

    As your Director of Product, I will help drive momentum and impact through product development. Reporting directly to the Chief Product Officer, I will be the second most senior product leader at your company. In this hands-on role I will partner closely with product managers, designers, researchers, engineers, marketers, and the C-suite to uncover new ways of scaling your business through product-driven growth.

    What I’ll be doing:

    • Building, coaching, and growing a world-class product team
    • Being a voice of our users and empathizing with their needs
    • Developing product strategy based on market research, customer feedback, business needs, and closely collaborating with Engineering, Design, Data Science, and Product Marketing
    • Defining success metrics and continuously evaluating whether our initiatives are creating value for our customers and our business
    • Driving the product planning process, developing product roadmaps, and building alignment cross-functionally and with the executive team
    • Ensuring on-time, high-quality delivery of our product roadmap
    • Continuously improving the product development process in partnership with key stakeholders
    • Striving to clarify and simplify our product narrative in partnership with Product Marketing
    • Communicating and maintaining the vision, strategy, and roadmap for current and future products

    My skills:

    • 10+ years of experience building high quality consumer-facing products people love
    • 5+ years of experience building and leading world-class Product Management teams
    • An exceptional people manager who finds joy in building, coaching, and mentoring your team
    • Ability to drive execution in a fast-paced entrepreneurial environment with a bias for action
    • Expert communication skills, including the ability to persuade and inspire
    • Strong quantitative, analytical, and problem solving skills
    • Detail-oriented and hand-on approach
    • Cross-functional team player with a track record of building positive relationships, and influencing without authority
    • Humility, empathy and open-mindedness
    • Passion for the outdoors

    Bonus points:

    • Passion for the outdoors
    • Familiarity with fitness apps to connect and track activities
    • Experience working at a tech company during rapid growth

  • Director, Product Management

    As a driven professional with an inclusive mindset, I’d like to serve your team as a Director, Product Management. I have experience and specialties across the following domains: Order Management, Stores, Distribution/Transportation, and Merchandising/Planning, Marketing, Product Management, and eCommerece.

    As your Director, Product Management…

    • Define and execute the product vision and strategy in collaboration with cross-functional teams including engineering, analysts, program managers, and operations teammates
    • Develop and prioritize product features and requirements based on customer and market needs, technical feasibility, and business value
    • Develop and implement the product roadmap, aligning with the overall business strategy and goals
    • Conduct market research and gather customer feedback to inform product decisions and prioritize features
    • Collaborate with cross-functional teams across Technology to ensure seamless integration with other systems
    • Monitor product performance and metrics, identify areas for improvement, and implement solutions to enhance the system
    • Stay up-to-date on industry trends and best practices in functional area and retail operations
    • Manage relationships with vendors and partners, negotiate contracts, and ensure compliance with service level agreements
    • Coach and mentor team members, provide performance feedback, and foster a culture of innovation and continuous improvement

    What I’ll Bring To The Table…

    • Strong technical skills, including experience with enterprise systems and cloud-based technologies
    • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
    • Strong leadership skills, with the ability to motivate and mentor team members
    • Experience in retail or e-commerce operations a plus

    I have a…

    • Bachelor’s degree in Computer Science, Engineering, or related field
    • 10+ years of experience in product management, with a focus on software products
    • Experience as a people/team leader
    • A proven track record of delivering successful products that meet customer needs and business objectives

  • Vice President, Digital & eCommerce

    As your VP, Digital & eCommerce, I will be responsible for leading the ownership and growth of your eCommerce business, digital marketing strategy and customer experience.

    As this is a cross-functional role, I will collaborate with marketing, creative, operations, and external agencies. As a critical member of the leadership team, I will be responsible for developing the strategy and execution to drive growth of your eCommerce business and create a best-in-class digital consumer experience.

    Responsibilities

    Ecommerce Strategy and Vision

    Develop and execute the long-term ecommerce strategy aligned with the company’s overall goals and objectives

    Identify emerging trends and technologies in the ecommerce space to ensure a competitive advantage with a test & learn mindset

    Establish clear KPIs and metrics to track and evaluate the effectiveness of ecommerce initiatives and digital marketing channels to ROI goals

    Revenue Growth and Sales Optimization

    Drive new customer revenue growth through the development and execution of effective growth marketing and sales strategies for all digital channels (Affiliate, Paid Search, Paid Social, Paid Influencers, CTV, Podcasts, Media Buys)

    Drive existing customer revenue growth through the development and execution of retention strategies to maximize LTV

    Drive the campaign calendar alongside marketing + product launches to ensure a consistent focus on new revenue growth

    PNL management from revenue to media expenses including forecasting

    Own the data & customer analytics setup to easily make data driven decisions to maximize LTV, product journeys, attribution modeling, and understand incrementality

    Website Product Management and Optimization

    Oversee the design, functionality, and user experience of our DTC site to improve conversion rates

    Collaborate with internal stakeholders: UX + Creative + Marketing to enhance website performance and optimize user journeys

    Conduct regular audits and analysis of website performance, identifying new technologies and customer experience improvements and implementing.

    Team Leadership and Development

    Lead and mentor a high-performing ecommerce team fostering a culture of collaboration, growth, innovation, and continuous improvement

    Set performance goals, provide feedback, and ensure the team has the necessary resources to achieve objectives

    Identify talent gaps, recruit top talent, and implement training and development programs to enhance team capabilities

    Partnership and Vendor Management

    Develop and maintain strategic partnerships with external vendors, agencies, and technology partners

    Collaborate with vendors to enhance ecommerce capabilities, leveraging new technologies to drive innovation

    Negotiate contracts, manage vendor relationships, and ensure proper SLAs are met

    10+ yrs of experience in marketing and/or digital within eCommerce across an omni channel environment; Beauty and/or CPG experience preferred

    5+ yrs of experience managing functional staff; high growth environment is a plus

    Ability to continuously drive innovation while delivering results

    Critical thinker with ability to convert data-driven analytics to gain consumer insights, drive activation, optimize user experience, and improve efficiency

    Experience with designing and driving effective digital campaigns (social media, email, SMS, paid, UGC) and within modern marketing channels

    Shopify experience including detailed knowledge and understanding of a modern architectural framework

    Track record of building high-performing and engaged teams; ability to manage, engage and retain teams

    Strong interpersonal skills; ability to communicate effectively across a remote first work environment with distributed teams

  • Director of Operations, eCommerce – Research & Insights

    As your Director of eCommerce Operations – Driver Research & Insights I will lead a team of Senior Managers, leveraging my natural curiosity and strong knowledge of research methodologies to lead strategic initiatives within your End 2 End Delivery business. I will develop recommendations, roadmaps, and strategies, by sourcing, organizing, analyzing, and interpreting data and information, to provide influence and insight on current and future business trends. I will be conducting analyses of initiatives to understand and communicate trends, translating data analysis into recommendations aligned with business objectives, and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.

    Qualifications:

    • I have a deep understanding of research methodologies and am skilled in using insights to create business strategies
    • I have strong analytical, research, strategy, product skills to interpret insights coming from various initiatives and data sources
    • I am experienced in research in the areas of Voice of the Driver / Customer or loyalty
    • I have experience in the Last Mile Delivery space or a deep knowledge of the gig industry and the marketplace economy
    • I am comfortable working in a fast-paced startup environment with day-to-day ambiguity
    • I am an accomplished business leader with experience in a demanding environment
    • I am a strategic thinker, and have the ability to look at the long term and are comfortable making tough decisions
    • I am someone who can execute, with strong discipline and organization skills

    Experience:

    • Oversees the execution of large-scale, complex projects, workstreams, and programs by managing and modifying associated project plans; creating and managing task timelines; formatting and maintaining project data; organizing and facilitating communication materials to ensure successful rollouts and implementations; identifying performance standards; measuring progress and adjusting performance accordingly; developing solutions and contingency plans for issues that have been escalated by project managers; adjusting direction based on project evaluation; and managing budget and approving expenditures for assignments where required.
    • Develops recommendations for decision support by sourcing, organizing, analyzing, and interpreting data and information; providing influence and insight on current and future business trends; conducting analyses of initiatives to understand and communicate trends; translating data analysis into recommendations aligned with business objectives; and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.
    • Directs the implementation of business solutions by building relationships and partnerships with key stakeholders; developing new innovations and tools for site selection and continuously improving selection methodology; leveraging best practices from cross-functional partners to streamline and improve processes; analyzing and interpreting information for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas to reduce costs and meet business goals; ensuring data accuracy; using knowledge and experience of the business to determine what activities must be done by serving as subject matter expert; developing and implementing scorecards and other tracking mechanisms; creating new innovations for store activation; collaborating with and influencing operations and other internal partners in support of strategies; and driving execution to meet metrics through customer service and platform development.
    • Directs activities and projects that generate revenue, offset operational expenses, mitigate loss, and allocate or influence budget spending by researching and integrating information and data; applying business measures and analyses to identify improvement opportunities; analyzing and interpreting information by using various analytical methodologies for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas that reduce costs and meet business goals; using judgment to prioritize assignments; and ensuring data accuracy.
    • Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
    • Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
    • Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
    • Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

    If you’d like help with ecommerce operations, connect with me on Linkedin or email me to schedule a call.

  • Director of Supply Chain and Operations (E-commerce)

    If you’re a fast-growing e-commerce company looking for a Director, Supply Chain Operations – E-Commerce with strong communication skills who can collaborate and build relationships with internal/core teams, external partners, and customers to achieve a high level of corporate performance, look no further than eCommerce Erich.

    Qualifications

    I aim to provide administrative, operational and management support to your e-commerce business. Reporting directly to the Managing Partner, as your Supply Chain Operations Director, I will be the primary lead for your supply chain strategy. I will be responsible for developing, innovating and driving new processes and initiatives in the e-commerce space. I will be spearheading cross-functional engagement to deliver the company’s current objectives and navigate challenges. I will work to identify opportunities with a cohesive solution strategy. I will own and improve your company’s internal processes and current approach, while also ensuring you understand the external landscape. I am not just aimed at focusing on the day to day, rather focused on developing and improving a business strategy for the long-term.

    Departmental role

    As the Supply Chain and Operations Director, I will manage a growing team of purchasing leads, logistics leads and vendor account managers. I will lead new projects and build cross-functional SOPs applicable to the end-to-end supply chain.

    Duties and Responsibilities:

    • Lead, as well as work as an integral member of the Management Team in developing strategic operational plans, department budgets as well as enhance profitability, productivity and efficiency throughout the Company operations.
    • Develop working relationships with Sales and Business Development Leaders to develop short- and long-term strategies in evaluating and managing suppliers, brands and distribution partners.
    • Develop and foster relationships with suppliers and rep agencies to incorporate sales goals into operational objectives.
    • Decides on the supply and distribution methods by tracking the efficiencies of each delivery mode, e.g., land, air, and sea.
    • Heads the supply chain and purchasing department by ensuring all subordinates are in line and performing according to the department’s standards.
    • Manages a group of supply chain assistants and managers by monitoring if they organize and carry out supply chain tasks as assigned.
    • Grows the supplier database by building good relationships with distributors.
    • Keeps up-to-date with supply chain developments by reviewing global trends in the supply chain field.
    • Ensures timely and correct communication of authorized orders to suppliers to facilitate timely delivery of ordered items.
    • Ensures optimum supplies at all times by reviewing reports concerning inventory levels.
    • Ensures optimum staffing for all sections under the supply chain by putting together a demand-driven staffing model.
    • Improves supply chain efficiencies by automating all key supply chain processes.
    • Implements and manages new technologies to advance competence in supply chain development.

    Experience and Qualities:

    • Able to demonstrate with 8 to 10 years of experience in a similar capacity.
    • Able to demonstrate with 8 to 10 years of experience in interaction with different distributors/ suppliers.
    • Previous experience as a purchasing officer, supply chain officer advancing to a managerial role.
    • Previous work experience in a similar industry, like retail, manufacturing, logistics .
    • Able to visit U.S. warehouses, if needed.
    • Leadership – Supply Chain Director is in charge of managing the efforts of various staff teams. Effective leadership abilities are crucial for this position because of great responsibility and influence.
    • High level of attention to detail.
    • Understands market dynamics as well as the legal and regulatory landscape.
    • Knowledge of the ERP system e.g., NetSuite, Rossum, etc.
    • e-commerce experience in different marketplaces, especially Amazon.
    • Basic accounting skills.
    • High level skill set in MS Excel and Google Sheet.
    • A high level of written communication skills is mandatory.
    • Excellent planning and scheduling skills are required.
    • Above-average time management skills are necessary.
    • Hands-on, self-driven and self-starter. A go-getter personality.
    • Proactive and has strong problem-solving skills.
    • Able to work in the Eastern Standard Time Zone (UTC-05:00)

    Education Background:

    • Degree in purchasing & supply chain management, procurement, logistics, or a related field
    • Familiarity with US-based suppliers, warehouses, logistics, and shipping carriers e.g., USPS, UPS, FedEx, DHL, etc.

    For ecommerce supply chain operations, connect with me on Linkedin or email me to schedule a call.

  • Director, Supply Chain Operations – E-Commerce

    As your Supply Chain Business Director, I will be the primary lead for your E-Commerce Supply Chain Strategy. As the functional lead for E-Commerce strategy, I will be responsible for developing, innovating and driving new thought process in the E-Commerce space and spearheading cross-functional engagement to deliver current objectives and navigate challenges. I will contribute to develop and influence the ecommerce strategy as the key resource engaging with the Chief Ecommerce & Digital Officer. I will work to identify opportunities to impact these areas with a cohesive solution strategy. I will elevate your company’s internal strategy and current approach, while also ensuring I understand the external landscape. I will not be focused on the day to day, rather I will be focused on developing a business strategy for the long-term.

    Primary Responsibilities:
    1. E-Comm Strategy Leadership:

    • Act as a functional leader to identify potential challenges, identify objectives, and develop cohesive E-Comm strategy with cross-functional E-Comm leaders across NUSA
    • Influence Supply Chain process, resource, and structure to ensure the function can support E-Comm strategy
    • Advise the function and business on the best strategies and options to select, implement, and execute to achieve their E-Commerce goals
    • Understand external landscape and direction of E-Comm customers to maximize supply chain efficiencies while partnering internally to ensure supply

    2. Strategic Leadership:

    • Develop strategies for the long term (3-5 years) that create opportunities for breakthrough performance in the E-Comm space and help avoid major issues before they arise.
    • Act as a functional leader enabling the Supply Chain E-Comm Strategy, having a holistic view of the Supply Chain E2E process.

    3. E-Comm Strategy Leadership:

    • Act as a functional leader to identify potential challenges, identify objectives, and develop cohesive E-Comm strategy with cross-functional E-Comm leaders across NUSA
    • Influence Supply Chain process, resource, and structure to ensure the function can support E-Comm strategy

    4. Innovation:

    • Increased ‘Speed to Market’ through effective coordination of Innovation & Renovation execution.
    • Influence functional and divisional strategies to meet the demands of E-Comm customers and accounts.
    • Across all Supply Chain teams, manage the critical paths leading to improved adherence to timelines. The role also involves challenging procurement and distribution lead times & manufacturing efficiencies, as well as being the face of Supply Chain in cross-functional E-Comm leadership space.
    • Focus on the exploration and solutioning around Supply Chain opportunities in the E-Comm space
    • Understand the internal and external E-Comm landscape to develop and continuously evolve the NUSA Supply Chain E-Comm strategy

    5. Customer Facing:

    • Coordinate and align initiatives with key E-Comm customers. Identify key customer initiatives to drive value to the division and optimize distribution.

    6. Physical Logistics (Transportation, Customer Service, Warehousing):

    • Partner with physical logistics leadership to enhance E-Comm distribution strategy according to functional and customer needs.

    7. People:

    • Develops, coaches, and recognizes team members for personal and professional growth. Ensures that resources & capabilities are available within the Supply Chain teams.

    Other achievements:

    • 10+ years’ experience.
    • 10+ years of progressive leadership responsibility
    • 10+ years of E-Commerce experience
    • Detailed knowledge of: Demand and Supply Planning, MBP Best Practices and processes
    • Understands Fulfillment (transportation and deployment) process to support on issue resolution and decision making during critical situation.
    • Understands MRP and Detail Scheduling process to support on issue resolution and decision making during critical situations.
    • Strong understanding of T&P (Manufacturing Capabilities) & Procurement that will support during crisis situation and escalations.

    Experience:

    • Ten or more years of relevant operational experience in Supply Chain at market/business/network level in these areas:
      • Demand & Supply Planning (Divisional), Decision Support (Supply Chain), Factory Operations, Fulfillment, MBP Process.
      • E-Commerce Strategy
      • Leadership role & proven success in people development in one of the functions across Generating Demand or other Ensuring Supply areas of:
      • Technical & Production- Customer Service
      • Demand & Supply Planning
      • Purchasing: Desirable to have had worked on a leadership position in a LEAN organization, who has adapted LEAN concepts and tools as part of their way of working. Desirable to have had experience implementing LEAN concepts and tools.
      • Experience working with a shared service, process driven or service center environment (Center of Excellence).

    Skills:

    • Excellent analytical aptitude with a proven ability to analyze/interpret data
    • Ability to manage multiple projects and initiatives on tight deadlines and delegate accordingly
    • Strong leadership skills with proven ability to manage and develop individuals and teams effectively
    • Strong negotiation and collaboration skills to influence stakeholders at all levels within the organization
    • Strong and creative problem-solving skills and future-looking lens
    • Ability to develop strategy in ambiguous situations
    • Strong business orientation and solid understanding of End-to-End Supply Chain processes
    • Demonstrates a strong desire to develop trust and long-term relationships

     For supply chain operations for ecommerce, connect with me on Linkedin or email me to schedule a call.

  • Director, Operations, eCommerce, & Social Commerce

    I am focused on creating innovative customer experiences that shape the future of retail and commerce. As your director of marketing, operations, and ecommerce, I believe in social commerce -an area that is fundamentally transforming the way people discover and shop – through my efforts in shoppable livestreaming, social shopping tools and partnerships, and platforms like Livery Video. Our ultimate goal is to create cutting-edge experiences that shorten the distance between product inspiration and purchase and make it easy for customers to shop.

    I’ll make an impact by…

    • Owns and drives an eCommerce P&L focused on driving social commerce through the execution of large-scale, complex projects that generate revenue, offset operational expenses, and mitigate loss. Allocates or influences budget spending through data-driven decisions; identifies and executes improvement opportunities; lead A/B tests; develops creative solutions; and prioritizes assignments to meet business needs.
    • Experienced at developing eCommerce activations that leverage customer segmentation insights.
    • Develops strategic roadmaps and recommendations by sourcing, organizing, analyzing, and interpreting data and information; providing insight on current and future business trends; identifies, creates and communicates trends; developing and implementing scorecards; translating data analysis into recommendations aligned with business objectives.
    • Leads partnerships with key stakeholders across Product, Design, Site Merchandising and Engineering, developing new innovations and tools for on-site discovery and conversion; leveraging best practices and competitive intelligence; to improve the customer experience.
    • Communicates strategic plans and business updates to cross-functional senior leaders; ensures successful rollout and implementations across broader eCommerce audience
    • Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
    • Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
    • Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

    You’ll sweep us off our feet if…

    • Models the company values to foster our culture; holds oneself and others accountable; and supports your company’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
    • Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent
    • Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
    • Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with your business model.
    • Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans and initiatives.
    • Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
    • Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.
    • Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
    • Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best

    Qualifications

    • Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project
      management, or related area and 7 years’ experience in operations, project management, or related area.
    • 3 years’ supervisory experience.
    • Leading a cross-functional team.

    Interested in hiring a Director of Operations for eCommerce? Connect with me on Linkedin or email me to schedule a call.

  • Director of Marketing, Operations, and eCommerce

    If you’re a growing company needing a motivated individual to network within the community develop and manage events, grow business and encourage the team in these activities, someone who is organized and maintains a task-oriented mindset with strong communication throughout the team, look no further.

    As your director of marketing, operations, and ecommerce, I will help oversee growth and events within your company. I have a vast knowledge of marketing, am able to quickly learn, and I have a love for moving in a fast paced environment. I will help you create new initiatives and bring my creative ideas.

    Experience

    I have experience with social media management, including but not limited to Facebook, Instagram, daily posts, Canva and creative Design ability, creating posts and management of events will be required for this position.

    Organizational Development

    • Loves process! Can lead process working sessions & then take those learning to map out a holistic process in a PPT and be able to get alignment from key stakeholders.
    • Has experience with very complex timelines with multiple stakeholders
    • High EQ-read the room/zoom
    • You have project managed campaigns before, so you understand the milestones, but can see bigger picture here to see how timelines and processes intersect
    • Team management experience

    Core Responsibilities:

    • Lead working sessions and lessons learned with cross- functional teams to understand what’s working/not working and capture those learnings
    • Map out complex marketing process for 1 Walmart campaigns via PPT and excel and get alignment from all cross-functional teams
    • Train cross-functional teams on the ways of working. Gather learnings from pilots and then iterate on process. Work in an agile model.
    • Create a clear DACIN model for teams to drive clarity on R&Rs
    • Support both Client Solutions and Omni Capabilities Ways of Working. The scope is big, so being able to prioritize what matters most and communicate what needs to be on hold for now (with a clear action plan on when it can be done) is key!
    • Own the planning timeline for all 1 Campaigns and ensure WMC is kicking off key milestones in time. Ensure your team is setting up those programs in Workfront.
    • Work closely with the Project Manager and Operations team to ensure WMC timelines are integrated into a holistic schedule.
    • Partner closely with Senior Director to define needs across his team/business weekly and provide visibility in workstreams.
    • Lead necessary x-functional leadership meetings and provide clear and actionable recaps.
    • Manage and train on Ways of Working and ensure adoption.
    • Develop a clear POV on R&Rs between your directs roles in Client Solutions and Omni teams.
    • Prioritization of your teams workload, get alignment from leadership and provide visibility to teams.
    • Ensure Workfront adoption & optimization across CS/OC teams. Own reporting ways of working.
    • Partner closely and develop great working relationships with leads in client solution and omni teams to streamline ways of working.
    • Be a key team member within the marketing operations team ensuring we are all clear with WoW across your respective workstream. Work with other ops leads to drive a consistent WoW across the WMC Marketing Org.

    Qualifications:

    • Bachelor’s Degree and 8+ years experience in project management, operations and process mapping within a marketing org.
    • Has experience onboarding teams in new ways of working and change management
    • Knowledge of creative marketing campaign process
    • Great at building PPT decks: design, mapping out the what, how and why, but can also map out timelines in excel
    • Extremely detail oriented and organized in thought and execution
    • Ability to set and communicate clear expectations
    • Ability to understand and thrive in a fast-paced environment
    • Ability to work effectively and achieve results in ambiguous situations
    • High EQ

    Interested in hiring a Director of Marketing, Operations, and eCommerce? Connect with me on Linkedin or email me to schedule a call.

  • Shopify Expert & Store Manager

    If you are looking for a highly motivated individual to take on the role of Shopify Store Manager / project manager for your commerce brand(s), look no further than the Shopify expert, Erich Stauffer.

    Whether you’re new to e-commerce or an experienced company looking for an experienced Store Manager to manage our orders and products and marketing Shopify Store(s), I can do it all.

    I have experience managing Shopify stores for consumer package goods companies, jewelry companies, online classes businesses, parts businesses, and supplement companies.

    Shopify Store Management

    Shopify setup: I have a setup process to get your website online. There are so many details that are needed to make your website officially live so I will break it down for you and connect everything for you.

    Online marketing: I will do things to increase web traffic, conversion rates, Conversion funnels average order value such as email Marketing (Mailchimp) – Facebook shops, Instagram connectivity & shop Sell online through multiple channels, improve Google listing and search advertising, set up all Marketing Campaigns and Facebook Ads, Google Adwords, Google shopping and much more to drive traffic and sales.

    Social Media setup with your website, management & advertising: social media is now one of the most important keys to success, help you connect it to the website, make it available on all social media and boost it with specific ads that target our own niche. also you can manage your social media, posts & stories with photography & videos to your products lifestyle images that will attract more people to your brand.

    Consulting: e-commerce would look easy from distance, but in day-to-day operation thing will be a little more confusing, with sales and reports, financial complications, from fraud orders to forecasting your finances or even pitch your idea to investors.

    Shopify Web Design: Your new website may need to be updated / developed further and all of this to the best possible conversion rate & speed.   

    Product entry & photography: one of the most important keys to success and the first step in your e-commerce is to get great high-quality photos for your products and get your own style to present to customers.

    Reporting: Provide with up-to-date reports on a Daily, Weekly, and Monthly basis to assure that their Amazon / Shopify store is taken care of with minimal supervision.

    Interested in hiring a Shopify Expert & Store Manager? Connect with me on Linkedin or email me to schedule a call.