Category: Commerce

  • E-Commerce Operations Director

    If you are seeking to hire a Director of E-Commerce Operations for your business, I will oversee the online operations for your company, manage the operations of your company’s online store (website) including daily operations, monitoring web performance, defect management, product management (enhance design and implementation), testing, and release management.

    What I’ll Do

    • Work collaboratively with your business to design and implement a product roadmap for your e-commerce website
    • Create and implement a digital roadmap for your company in line with your business objectives and your company’s financial plans
    • Be responsible for managing the overall performance of the company’s digital solutions through direction of the solution partners including system performance (uptime, response times, availability), backup/recovery, networking, and security
    • Be responsible for Product Management and the prioritization of changes to existing platforms and development of new solutions based on business needs
    • Be responsible for managing the budget, contracts, and relationships with outside solution partners and internal web development
    • Be responsible for the design, development, and implementation of bug fixes and enhancements to the platform through our solution partners
    • Manage your e-commerce website testing processes in collaboration with your solution partners for performance testing, functional testing and user acceptance testing
    • Technical Customer Support efforts

    What I’ll Bring

    • 10+ years experience in working with software developers
    • 2+ years in a leadership position responsible for managing an e-commerce platform operation
    • Strong Project Management and Communication skills
    • Working knowledge of software development best practices and web operations
    • Strong collaboration and communication skills
    • Experience with Shopify, Adobe Commerce, and /or similar web platforms

    Interested in hiring an ecommmerce operations director?

  • Director of eCommerce Operations

    The Director of eCommerce Operations is a key strategic and functional leader with oversight for eCommerce fulfillment and service practices, field execution, operational excellence, 3PL partnerships, logistics, and operational innovation.

    In this role, I and your team will help deliver on the promise set across your company’s digital experiences, aiming to drive a level of service that exceeds the expectations of your customers.

    I will lead a team that establishes, supports, and drives innovation and best practices across in-store fulfillment, carryout, and delivery services, with significant influence over the personnel, facilities, equipment, technology, training, support, partnerships, and related business processes to ensure successful execution.

    I will also play a major role in crafting the vision, strategy, and pilot/implementation plans for innovation projects that grow your footprint geographically; disrupt and/or accelerate our labor and fulfillment models; and introduce new ways to reach your customers (ex. remote and alternative pickup experiences, lockers, etc.).

    As your Director of eCommerce Operations, I will partner closely with Store Operations, Facilities & Engineering, Asset Protection, Marketing, FP&A, IS, and various subsidiaries within your company to ensure a safe, lean, efficient, and well-engineered program. I will be directly responsible for a team of specialists who support and drive your teams toward operational excellence.

    I have proven experience with eCommerce fulfillment operations and experience in the areas of retail operations, order fulfillment, and logistics. I also have knowledge of small-scale warehouse fulfillment and logistics.

    I am a cross-functional leader who works effectively in a collaborative setting and is comfortable in situations where “the new normal” is continually being re-invented. I want to be part of a fast-growing and entrepreneurial team that continues to re-define ecommerce.

    Erich Stauffer’s Responsibilities:

    • Directly manage a team of field-based specialists and managers who are responsible for training, education, motivation, support, and enablement for our BOPIS eCommerce operations
    • Develop, manage, and grow key programs to drive KPIs for operational accuracy, efficiency, speed, and safety
    • Business owner of all operational aspects of our grocery pickup and delivery experience
    • Works closely with Facilities and Engineering teams to architect and improve store staging and pickup environments
    • Directly responsible for building and developing the business unit, programs, and practices around new and emerging fulfillment methods and facilities
    • Acts as the daily liaison between the eCommerce team and field/operations leadership to ensure operational excellence and consistency
    • Oversees creation of analytics regarding operational performance and develops necessary feedback mechanisms
    • Develops fulfillment and sales models in support of custom and/or B2B partnership opportunities
    • Works hand-in-hand with our peers within our eCommerce team ensure a seamless, end-to-end experience for our guests—starting with the online experience and continuing through to order fulfillment, delivery, etc.
    • Owns, negotiates, and holds accountability for essential third-party service provider partnerships affecting operations (3PL providers, equipment suppliers, consultants, and more), including selection, negotiation, collaboration, and operational execution)
    • Responsible for retail fulfillment and operational excellence across 150+ unique store locations and fulfillment centers
    • Directly influences and drives programs and processes that support more than 1M+ eCommerce orders and eCommerce revenue
    • Provides guidance and direction to all levels within the company, including making specific and actionable recommendations and decisions to the highest levels of leadership

    Erich Stauffer’s Qualifications:

    • Studied business, supply chain, logistics, and software design
    • 10+ years of work experience in retail operations, fulfillment/logistics, warehousing & distribution, marketing, and information technology
    • 2 years of leadership experience with direct report responsibility
    • Proven experience negotiating and managing relationships with third party providers
    • Demonstrated experience working closely with Senior Leadership
    • Experience working cross-functionally in a large organization, providing guidance & direction
    • Knowledgeable in basic eCommerce business practices and resourcing
    • Willingness to “invent” and derive new ways to do business in uncharted territory
    • Ability to educate, motivate, and steer resources toward a collective goal
    • Ability to guide and motivate field-based personnel
    • Strong problem-solving skills and work ethic
    • Ability to communicate clearly and professionally
  • Creative eCommerce Operations Director

    If you have an in-house creative agency with a team that develops breakthrough and distinctive creative ideas and design systems that drive business objectives and use creativity and design to win hearts, minds and wallets then you are uniquely positioned as the internal creative agency of record to be hyper-focused on the customer experience across all channels, categories, and campaigns. If you are ruthlessly focused on human truths, insight-driven creative strategies and integrated creative solutions that build the brand and grow the business – not just with ads but through brand acts and experiences. If you value talent, diversity, innovation, curiosity, collaboration, culture, insights, and results, and you are committed to helping people – all people – live better – then Erich Stauffer is the creative, ecommerce operations director for you.

    Why Erich Stauffer as Creative eCommerce Operations Director

    As the Director of Creative eCommerce Operations, I’ll drive and oversee creative operations for your creative studio by developing operational plans; communicating overall operational success; monitoring and analyzing benchmarks for efficiency and quality; forecasting and allocating resources to meet business demands; and providing expert advice and guidance in the application of information and best practices. I’ll leverage your strategic and resourceful capabilities to research, assess, and either develop or adapt solutions to solve dynamic problems.

    In this role, I’ll manage individual contributors and managers, overseeing the following areas:

    • Business Management (budget, contracts, agency, art buying, rights management)
    • Creative Operations (workflow, process, best practices)
    • Information/Archive Management (team documentation, creative library, archive, taxonomy, meta-tagging)
    • Creative Technology Ecosystem & Innovations (tools, apps, plugins, scripting)

    Example of Erich Stauffer’s duties:

    • Drive creative studio financials by partnering with Finance to develop annual budgeting plans and negotiate budget modifications; supervising budget management (for example, hardware, software, training, labor); taking accountability for profit and loss (P&L) statements; ensuring work is delivered on budget; and invoicing clients according to terms of agreements.
    • Track/monitor project spending and ensure projects are completed within budget; issue monthly/quarterly/annual reporting and forecasts to Finance
    • Develop and implement vendor outsourcing strategies by building and maintaining relationships with current and potential vendors; vetting a comprehensive vendor portfolio; evaluating vendor performance; and holding vendors accountable for delivering on agreed contract terms.
    • Drive continuous improvement of creative operations by identifying and pursuing opportunities for strategic enhancements to creative systems and processes; leveraging new technologies, current industry trends, and best practices to integrate and drive systemic efficiencies; approving requisition of department workflow tools; and overseeing and ensuring compliance with organizational processes, standards, and guidelines.
    • Provide overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
    • Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
    • Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices and supporting the Open Door Policy.
    • Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
    • Assess and negotiate all agency fees, usage and contracts and maintain monthly budget reporting.
    • Publish annual creative studio team metrics
    • Develop and drive creative agency, internal, and operational playbooks and guidelines/best practices
    • Motivate, mentor and develop creative operations leads and support staff; create an inspiring environment which promotes productivity, trust, innovation and job satisfaction
    • Partner with creative studio leadership team to develop and operationalize strategic growth roadmap

    Erich Stauffer’s Qualifications

    • Studied Business, Communications, Marketing, and Computer Science
    • 15+ years of experience in project management and business operations
    • 2 years of supervisory experience
    • Excellent soft skills (influencing, persuasion, and communication) and proven relationship-building skills
    • Excellent verbal and written skills
    • Thrives, excels, and remains calm in an extremely fast-paced and high-volume production environment
    • Experience managing third party vendors and contracts
    • Experience leading Creative Operations with a strong strategic lens
    • Experience balancing creative needs with business strategy and fiscal responsibility
    • Ability to anticipate and respond to creative team requirements in a pro-active, timely, cooperative and thorough manner
    • Ability to articulate clear vision and goals, and identify and implement strategies and initiatives to achieve those goals
    • Possess excellent analytical skills and strong focus on business results and operational efficiency
    • Experience using metrics to measure performance and identify areas for operational improvement
    • Able to set both long term strategic and short-term tactical goals for the organization
    • Able to honestly assess organization’s strengths and weaknesses on a regular basis, and develop strategies accordingly
    • Experience fostering a best-in-class environment of continuous improvement and operational efficiencies
    • Proven ability to operate within budgetary and schedule constraints
    • Experience in digital creative operations or related field
    • Experience managing vendor contracts and relationships
    • Marketing/creative agency experience
    • Broad understanding of agency and creative finances, budgeting, reporting, contracts, and negotiation
    • Experience in an ecommerce environment
  • Outsourced Director of E-Commerce Platforms & Operations

    As your outsourced director of operations, I will be responsible for owning, maintaining, and enhancing your B2C and B2B online sales platforms. I will ensure that your platforms are capable of meeting the requirements of your tech-forward E-Commerce and digital marketing activities. I will also be responsible for all new platform implementations and other E-Commerce related development projects including project management, testing, development operations, change management, and deployments. I will work closely with the leaders of the other E-Commerce functions including Performance Marketing, Merchandising, and Digital Experience.

    Primary Responsibilities:

    • Own and manage your B2C E-Commerce platforms, hosted on Shopify and BigCommerce
    • Maintain a strong understanding of platform capabilities and E-Commerce best practices
    • Collaborate with IT to ensure integrations between E-Commerce systems and other enterprise platforms are functioning properly
    • Project manage all E-Commerce implementations and improvement projects and deliver projects on-time and within budget
    • Lead and facilitate proper development operations and change management processes including requirements documentation, testing, and code reviews.
    • Facilitate UAT testing with users from the applicable functional groups
    • Create and manage all reporting needed to manage the E-Commerce businesses
    • Maintain functioning and up-to-date sandbox environments for each platform to support ongoing development efforts
    • Manage the assignment and timely resolution of incoming requests from internal customers via our service desk portal
    • Maintain our payment processing service providers in collaboration with the Finance team
    • Monitor performance of all web platforms and ensure any issues are addressed promptly


    Qualifications & Skills

    • Bachelor’s degree, preferably in Data or Platform Management
    • 15+ years experience working in eCommerce with Shopify or a similar platform, in the consumer goods industry
    • Shopify certified
    • Strong understanding of E-Commerce best practices related to technology and business
    • Strong hands-on experience configuring and utilizing Shopify and BigCommerce platforms
    • Experience working with and managing integrations between E-Commerce platforms and other enterprise business systems (such as ERP/Netsuite, inventory management, etc.)
    • Experience managing projects involving internal and external resources, including overseas developers
    • Excellent written and verbal communication skills and the ability to effectively present to senior leadership
    • Self-starter and able to solve medium to complex problems
    • Excellent problem solving and analytical skills
    • Strong business, data analysis, and interpretation skills including website analytics and management reporting

    If you’re interested in hiring me, please send me a message or connect on LinkedIn.

  • Outsourced Director of Web, Data, and Operations

    If you are seeking a seasoned leader of consumer/donor data analytics, tools and web development to modernize the use of your data to achieve unprecedented new company growth, look no further than me, Erich Stauffer. I have a track record of strong business judgement applied to routine and complex data and reporting. As your outsourced Director of Web, Data & Operations I am a proven leader with experience in managing Shopify websites, developing technical solutions, analytical reporting, performing marketing, development, and digital decisions. I have a sense of urgency in adding business intelligence to decision making and am a effective business partner with functional areas across the company (e.g., Finance, IT) to drive effective and timely implementation of needed tools and information. My Shopify ecommerce expertise will help manage your team members and your website allowing your company to grow.

    Web Duties and Responsibilities:

    • Builds, manages, and leads a Shopify web platform and data analytics tuned to the needs of a growing, customer-centric organization
    • Merchandising allowing our communities to show off your products
    • Develops and implements e-commercee website strategic plans and initiatives to efficiently drive revenue growth
    • Define new website features, functionality, testing, and implementation to improve customer experience, workflows and staff efficiency
    • Works across IT and Marketing and Development to drive to successful decision making and implementation of needed web and software platforms including customer relationship management, customer conversion, funnels, quantitative, and qualitative data
    • Manages the conversion of the two OUR websites to be one
    • Leads and mentors the team assigned to keep the website updated
    • Makes insightful suggestions on how to close revenues gaps or how to grow additional revenue

    Data Duties and Responsibilities:

    • Develops regular reporting of revenues achieved and from what sources, as well as projecting revenue for the year/quarter
    • Builds operational dashboards to provide useful KPI’s and insights and ultimately drive significant improvements in donor and revenue growth
    • Supports Marketing and Development in identifying opportunities to improve the customer experience across various touchpoints and stages of the customer journey

    Operations Duties and Responsibilities:

    • Drives end-to-end optimization of the marketing and development processes and systems including CRM, the O.U.R. Store and donor websites, gift programs, and payment options
    • Balances the needs of the business while being a strong advocate of our donors and their experiences
    • Manages the Marketing and Development budget for the team with the goal of optimizing it for revenue growth and efficiency
    • Actively recognizes technological innovation and uses as appropriate for building revenue
    • Stay up to date on e-commerce trends and adapt the company’s ecommerce operations accordingly

    My Qualifications:

    • A technical leader with a track record of measurable successes
    • Bachelor’s Degree in a related technical related field
    • 15+ years of experience creating data analytics driving business outcomes and managing teams
    • Track record of organizational transformation towards data-driven decision making through the build/deployment and adoption of data analytics
    • Extensive eCommerce experience, managing both back-end and front-end development and processes that keep the website fresh and updated
    • Excellent interpersonal and organizational communication skills
    • Self-starter who can seek out needs and information without directives
    • Ability to multi-task and perform in several capacities
    • Ability to work with modern systems & complex technologies
    • Outstanding project management, scheduling, and research skills
    • Willing to work in a flexible work environment
    • Enthusiastic, goal-oriented, and self-motivated
    • Strong interpersonal and customer service skills; team-oriented, flexible, positive, and personable attitude, with a willingness to learn and continually strive for excellence; ability to work collaboratively with vendors and across departments
  • Shopify Expert and Partner

    If you are looking for a Shopify expert who has the knowledge and expertise to help your organization be stronger on what you already do and is great to work with, look no further than Erich Stauffer. Let’s establish a strong partnership where I can work with you to create a solid and well optimized ecommerce website on Shopify while implementing all the best practices. As a Shopify specialist, I have Marketing as well as Shopify development expertise.

    We could start out by establishing a relationship via some trial projects and then grow the relationship as we build trust and our processes, but I am looking for a long term partnership which will provide consistent ongoing work to your company.  

    The work will include the following tasks:

    • Shopify design and development
    • Conversion rate optimization
    • Website speed optimization
    • Review aggregation & syndication
    • Shopify Application recommendations for streamlining efficiency
    • Website updates as needed

    Using these Shopify e-commerce skills:

    • Expert level knowledge of the Shopify platform and the backend
    • Expert level knowledge of the plugins and features for use on Shopify websites
    • Expert level knowledge of E-Commerce conversion best practices
    • Great communication skills via phone, email, and chat
    • Strong knowledge of Google Docs and Google Calendar
    • Great documentation skills, ability to follow an established process and provide feedback, if necessary

    I am Shopify certified and a full-service e-commerce marketing agency specializing in Shopify e-commerce marketing, website design and development, and company branding. My experience focuses on creating continued business growth for my clients. My market research determines which market segments are most likely to seek your products and I design and develop sleek, purpose-built Shopify websites and brands. I blends my extensive knowledge of Internet resources with innovative marketing methods to build effective campaigns increasing sales and awareness. I will work together with your company to produce the best possible results for your business.

    I seek to build long-term fruitful relationships, continuing to help my clients long after their website or marketing campaign has launched. I believe this collaborative and committed effort produces the best results.

    My values:

    • Inspiration: I’m fascinated by the industry and what we can do with it.
    • Teamwork: The best results come from collaboration, candor, and research.
    • Relationships: I care a lot about collaboration and my clients.
    • Smart Solutions: I do things the right way, not necessarily the easy way.
    • Recognition: I celebrate your wins.

    Interested in hiring a Shopify expert?

  • Ecommerce Manager and Online Product Manager

    I am a digital consultatant and ecommerce manager who has been working with Shopify since 2013. I am located in La Crosse, Wisconsin. I service my client needs by adding value to their operations and delivering projects on time, in budget, and within scope. I am a digital project manager who can complete one or more of your projects.

    If you are looking for a qualified ecommerce project manager to join your team who will be responsible for the day-to-day management and smooth operation of various ecommerce projects, including site launches, online tools, web applications and advertising campaigns, look no further than Shopify ecommerce expert, Erich Stauffer.

    Erich Stauffer is a tech-savvy professional with an in-depth understanding of how technology can help you achieve your business goals. He is methodical and has excellent time management skills. As an Ecommerce project manager, he uses his communication skills to collaborate effectively with various teams.

    Ultimately, he is able to manage and deliver your projects’ digital lifecycle within specifications, time, and budget requirements. Learn more about the ecommerce services Erich Stauffer provides below.

    eCommerce Product Manager Services

    • Provide end-to-end project management
    • Scope project requirements and prepare budget
    • Develop a detailed project plan and monitor progress
    • Collaborate with internal teams to design, develop and implement digital projects
    • Deliver projects on time ensuring quality standards are met
    • Develop support documentation including risk logs and requirement specifications
    • Monitor and report on Analytics metrics
    • Communicate with the team and ensure all members are on board with delegated tasks
    • Highlight potential risks or malfunctions and act proactively to resolve issues
    • Seek opportunities for improvement and suggest new projects

    eCommerce Manager Experience

    • Proven work experience as a Ecommerce project manager
    • Hands on experience with project management software, like Jira
    • Familiarity with Ecommerce, order management, and content management systems
    • Proven ability of analytics and data visualization
    • Knowledge of Project Management Lifecycle and Software Development Lifecycle
    • Solid technical background with an ability to problem solving and critical thinking
    • Excellent organization and time management skills
    • Communication and team management skills
    • Educated in Computer Science, Business, and Digital Marketing
  • Shopify Expert Consultant for Ecommerce Clothing Business

    If you are in need of someone to consult with when it comes to Shopify, someone that is an expert is Shopify and well versed in the tool and how to use it for ECommerce, look no further than Erich Stauffer, a Shopify expert.

    If you have an online clothing business that at the moment uses Shopify at a very very basic level, but you want to get more out of Shopify and take your ecommerce business to the next level, I’m your guy.

    If you are looking to consult with a Shopify expert, someone who can educate you on your business and how you are using Shopify, along with what you are looking to do, and need a Shopify expert to help make it all happen, and to help and suggest other things, and then implement it, Erich Stauffer is that Shopify ecommerce expert.

    If you are in need of a Shopify expert to help you leverage and customize the use of Shopify to your business to get it to its highest potential possible, let’s have a call to discuss details and put together a plan on how to maximize Shopify for your business, contact me using the form below.

  • I Can Build You a Shopify eCommerce Pet Store

    If you want an online store that sells pet products sourced and manufactured in from your vendors, I can help you build one that will help you sell your pet treats and dog food.

    I will build you a Shopify e-commerce store that can be accessed by anyone around the world using a design that matches your company’s brand.

    This is the type of web design I like to do and it is something I can assist you with. I look forward to discussing this further! Contact me here.