Tag: Operations

  • Director of Marketing, Operations, and eCommerce

    If you’re a growing company needing a motivated individual to network within the community develop and manage events, grow business and encourage the team in these activities, someone who is organized and maintains a task-oriented mindset with strong communication throughout the team, look no further.

    As your director of marketing, operations, and ecommerce, I will help oversee growth and events within your company. I have a vast knowledge of marketing, am able to quickly learn, and I have a love for moving in a fast paced environment. I will help you create new initiatives and bring my creative ideas.

    Experience

    I have experience with social media management, including but not limited to Facebook, Instagram, daily posts, Canva and creative Design ability, creating posts and management of events will be required for this position.

    Organizational Development

    • Loves process! Can lead process working sessions & then take those learning to map out a holistic process in a PPT and be able to get alignment from key stakeholders.
    • Has experience with very complex timelines with multiple stakeholders
    • High EQ-read the room/zoom
    • You have project managed campaigns before, so you understand the milestones, but can see bigger picture here to see how timelines and processes intersect
    • Team management experience

    Core Responsibilities:

    • Lead working sessions and lessons learned with cross- functional teams to understand what’s working/not working and capture those learnings
    • Map out complex marketing process for 1 Walmart campaigns via PPT and excel and get alignment from all cross-functional teams
    • Train cross-functional teams on the ways of working. Gather learnings from pilots and then iterate on process. Work in an agile model.
    • Create a clear DACIN model for teams to drive clarity on R&Rs
    • Support both Client Solutions and Omni Capabilities Ways of Working. The scope is big, so being able to prioritize what matters most and communicate what needs to be on hold for now (with a clear action plan on when it can be done) is key!
    • Own the planning timeline for all 1 Campaigns and ensure WMC is kicking off key milestones in time. Ensure your team is setting up those programs in Workfront.
    • Work closely with the Project Manager and Operations team to ensure WMC timelines are integrated into a holistic schedule.
    • Partner closely with Senior Director to define needs across his team/business weekly and provide visibility in workstreams.
    • Lead necessary x-functional leadership meetings and provide clear and actionable recaps.
    • Manage and train on Ways of Working and ensure adoption.
    • Develop a clear POV on R&Rs between your directs roles in Client Solutions and Omni teams.
    • Prioritization of your teams workload, get alignment from leadership and provide visibility to teams.
    • Ensure Workfront adoption & optimization across CS/OC teams. Own reporting ways of working.
    • Partner closely and develop great working relationships with leads in client solution and omni teams to streamline ways of working.
    • Be a key team member within the marketing operations team ensuring we are all clear with WoW across your respective workstream. Work with other ops leads to drive a consistent WoW across the WMC Marketing Org.

    Qualifications:

    • Bachelor’s Degree and 8+ years experience in project management, operations and process mapping within a marketing org.
    • Has experience onboarding teams in new ways of working and change management
    • Knowledge of creative marketing campaign process
    • Great at building PPT decks: design, mapping out the what, how and why, but can also map out timelines in excel
    • Extremely detail oriented and organized in thought and execution
    • Ability to set and communicate clear expectations
    • Ability to understand and thrive in a fast-paced environment
    • Ability to work effectively and achieve results in ambiguous situations
    • High EQ

    Interested in hiring a Director of Marketing, Operations, and eCommerceConnect with me on Linkedin or email me to schedule a call.

  • Director of Ecommerce Operations and Merchandising

    As your Director or Ecommerce Operations & Merchandising, I will manage your ecommerce commerce business including operations, merchandising, site development, email marketing, and customer service. I will also take on on ad hoc projects as needed, aligning with and executing the global and domestic direct-to-consumer (DTC) vision.

    What I will be doing…

    • Managing Ecommerce operations, merchandising, email marketing, and customer service.
    • Responsible for meeting US ecommerce financial, sales and gross margin monthly/annual goals.
    • Accountable for establishing and executing strategic direction of current and future business growth.
    • Responsible for reporting on US site KPIs, customer experience metrics-optimizing site operations, identifying opportunities, and suggesting strategies to achieve sales growth.
    • Lead strategic planing and executing product collections on site pages, content updates and featured shops based on inventory needs and marketing priorities with DTC and Digital IQ team members.
    • Leading ecommerce strategy, execution and operations with focus on digital merchandising, personalization, conversion optimization and purchase frequency.
    • Responsible for executing product/collection strategy and planning, content planning, promotions, digital merchandising and shopping experience.
    • Plan digital content and product launch calendar.
    • Collaborates with Content Producer to determine shot lists for photoshoots depending on assets/emails needed, based on selling, inventory, trends, etc.
    • Manage milestones and deadlines for multiple simultaneous projects, while keeping key stakeholders up to date with progress and decisions.
    • Responsible for optimizations to navigation, collections, search, and homepage.
    • Oversee and execute strategic site AB tests to improve KPIs, revenue, and overall customer experience
    • Lead retention, promotions, and CRM strategies to drive engagement, increase customer return purchase rate and repeat purchases
    • Monitor competitive landscape and site benchmarks
    • Generate and develop new onsite business opportunities
    • Ensure best in class user experience and high customer satisfaction
    • Monitor and analyze performance of site traffic, customers behavior with a focus to increases orders, UPT and overall sales
    • Stay up-to-date with the capabilities of technology partners and other innovative third party extensions and solutions in the marketplace (as needed)
    • Serve as the point person and liaison for Engineering/Development team on all functional issues related to site (as needed)
    • Set experience building production technical best practices and SEO optimization standards coordination
    • Building best in class ecommerce customer service team and customer service reporting for continued improvements.

    What I will bring…

    • People Developer – Includes staff in overall planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
    • Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
    • Strategic Thinking/Future Focus – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
    • Results Oriented – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
    • Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
    • Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
    • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
    • Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
    • Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
    • Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
    • 10+ years of ecommerce operations, site merchandising, planning/buying, email marketing, & customer service.
    • Bachelors Degree where I studied business and computer science (and I have the equivalent work experience)
    • Ecommerce management experience
    • Solid understanding of Ecommerce business with mix of merchandising, creative, technical, analytical, and sales knowledge
    • Validated strong strategic problem solver who can set goals and run multiple, diverse projects
    • Understanding of retail math concepts, including an understanding of inventory allocation
    • Strong organizational skills, extreme attention to detail solid follow up
    • Executive presence with an ability to influence at the highest levels.
    • Positive, hardworking, “can do” attitude
    • Keen eye for design and trend

    Interested in hiring a Director of Ecommerce Operations and Merchandising? Connect with me on Linkedin or email me to schedule a call.

  • Director, Business Operations – eCommerce Strategy & Governance

    As your Director, Business Operations – eComm Strategy & Governance, I will play an integral part in helping support and facilitate ways of working across the broader eCommerce organization. I will leverage my exceptional project management, analytical, conceptual, and problem-solving skills to enhance your company’s plans and your account teams.

    My Skills

    • a strong analytical background
    • strong experience working cross-functionally
    • able to detect problems and find solutions accordingly
    • have an eye at anticipating roadblocks
    • have strong problem solving and technical skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction
    • have experience coordinating with various teams to analyze project results and performance.
    • have experience leading multiple projects and supporting various business initiatives
    • are exceptional in planning and managing complex projects, combining processes, organizational change and technology workstreams.
    • have highly polished written and oral communication skills, able to develop executive-level presentations.
    • are comfortable working in a fast-paced, ambiguous environment

    I enjoy and am good at:

    • Helping support alignment and accountability across eCommerce organizations
    • Driving informed decision-making and ensure resolution of critical issues by partnering with business teams to identify goals, success criteria, assumptions, risks, and known issues within the business
    • Creating communication strategy and content
    • Educating leadership team through enhanced data analysis and reporting
    • Executing Project/Program Processes: Help support the implementation of project/program plans and timelines with strategic objectives, ensuring alignment of initiatives across business areas.
    • Supporting in the development of analytical frameworks/KPIs to measure business performance
    • Partnering with cross functional teams to identify and assess performance gaps
    • Anticipating outcomes of strategic initiatives for highly complex business areas
    • Drives the resolution of business issues; determining needed solutions that can be leveraged
    • Directs change initiatives by identifying and defining desired change and processes to get there derived from feedback across e-comm org
    • Provides recommendations to senior management by reviewing consolidated feedback across officer team; assessing risks and collaborating with cross-functional partners to develop recommendations to enhance the business

    My Qualifications

    Bachelor’s degree in business management, information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area. 7+ years experience in eCommerce merchandising, site operations, business management, or related area +2 years of supervisory experience.

    Qualifications

    ECommerce Merchandising, Site Operations, Business Management, or related area, Master’s degree in Merchandising , Site Operations, Business Management, or related area.

    Interested in hiring a Director, Business Operations – eCommerce Strategy & GovernanceConnect with me on Linkedin or email me to schedule a call.

  • Director of Operations/General Manager – eCommerce + Warehouse

    I am a Director of eCommerce Operations with a strong emphasis in eCommerce, Logistics, and Warehouse Management. I have 3+ years of full time experience managing eCommerce platforms (ShipStation, familiar with Slack, Amazon, Amazon FBA, WHM Software and Inventory Procedures) as well as managing a team for production.

    • 15+ YEAR ESTABLISHED AND GROWING E-COMMERCE BUSINESSES
    • SPECIALIZING IN Shopify and Adobe Commerce

    Warehouse and Inventory Management

    • Implement Inventory Management System and on-going accuracy and tracking of product across warehouse and sales channels (predominately Amazon and B2B).
    • Monitoring and able to Quality Control product and ensure accuracy of QC process. (Scaling System 1-5)
    • Coordinate manufacturing runs and shipments with our factory in China
    • Coordinate vendor relationships inbound/outbound shipments and accuracy
    • Managing adherence to KPI’s and SOP’s to ensure inventory is secure and 99%+ accurate
    • Handling Warehouse Management Issues (setting up printers, buying tech as needed)

    Team Management

    • Manage virtual employees for sourcing divisions and customer service/admin duties
    • Oversee management of warehouse staff and virtual staff (currently 5 employees)
    • Hire seasonal team members as necessary for busy times and projects
    • Ensure Payroll and proper time management is accounted for and submitted
    • Measure and monitor efficiency of production in the warehouse

    Leadership

    • Manage on-site and virtual teams
    • Able to take on responsibilities and support in growth
    • Ability to Synthesis information and create Efficient workflows, SOPs, and KPI’s to monitor.

    Product

    • Familiar with ShipStation, UPS, USPS to properly package and ship high value items
    • Familiar with uLine and shipping supplies to find solutions for products
    • Manage our Inbound Product Vendors and Relationship and timely receiving of their product and communication with them
    • Manage our B2B Customers (with Admin support) to ensure their expectations are being met
    • Research to find necessary vendors and negotiate pricing
    • Expert level navigation of Amazon platform to add/edit/manage products and inventory.

    EXPERIENCE

    • 2+ years of experience in Inventory Management of a manufacturing facility
    • Specifically understanding the process of refurbishing items and grading/sorting them by condition
    • Experience in building and managing enthusiastic and effective teams
    • Experience with Amazon FBA and Walmart FBW
    • Knowledge of ShipStation, Amazon, Quickbooks, Inventory Management Software (TBD), and Helium10
    • Management of virtual teams and training
    • Experience creating metrics for success and evaluation mechanisms
    • Experience with high level customer service
    • Software currently used: Google Suite, ShipStation, Amazon, 3dCart, Wave, Quickbooks, BQool, and Helium10.

    I have experience running operations for a Small to Medium to Enterprise-sized Ecommerce businesses. Interested in hiring a Director of Operations/General Manager – eCommerce + Warehouse? Connect with me on Linkedin or email me to schedule a call.

  • eCommerce Marketing Project Manager

    If you’re looking for a Marketing Project Manager, a Marketing Coordinator, or a Director of Marketing Operations for your eCommerce brands, websites, social media platforms, and marketplaces, look no further than Erich Stauffer.

    I am an experienced e-commerce project manager with 15+ years of ecommerce, marketing, and project management experience in: 

    • SHOPIFY product management
    • SHOPIFY reporting & analytics
    • Monday for project management
    • Klaviyo Email & SMS, including reporting & analytics
    • Canva
    • Google Docs

    Website Management – (Shopify or Magento)
    – Add/update products
    – Swap out imagery as necessary
    – Update announcement banners, etc
    – Implement 3rd party apps as needed
    – Work with outside dev team as needed to make coding changes and landing page updates

    Wholesale/Marketplace Website Management (Faire/Amazon)
    – Adding/updating products
    – Swapping out imagery as necessary

    Marketing Support
    – Create a monthly/annual marketing calendar with key dates
    – Creative direction on email/SMS campaigns (choosing assets, directing copywriter)
    – Work alongside a digital ads agency to make sure they have the assets + copy they need

    Social Media
    – Plan/Strategize monthly social calendars for IG, FB, Tiktok, and Pinterest alongside a freelance content creator
    – Curate a cohesive IG feed, write captions, and schedule into Later
    – Monitor the social accounts for comments & DM’s (2x daily)

    Project Management
    – Manage deadlines for marketing campaigns and making sure a team of freelancers complete tasks by due dates.
    – Coordinate with retail/customer service manager
    – Oversee product launches and managing all steps from start to finish (photography, copy, graphics, etc)
    – Assist with employee onboarding process (passwords, access to docs, etc)
    – Act as the point person under the CEO for all approvals for marketing projects
    – Run weekly analytic reports for Shopify & Klaviyo revenue
    – Lead the weekly team calls keeping the meeting on schedule and reporting status on all projects

    Interested in hiring an eCommerce Marketing Project Manager? Connect with me on Linkedin or email me.

  • Program Director

    If you need someone for your e-commerce business to be accountable for the successful outcomes across your portfolio, including leading and
    managing the project managers and scrum managers, collaboratively implementing with the e-Commerce Operations Director – and you need someone with the discipline to lead and improve standard processes and tools to drive operational efficiencies, act as the escalation point for delivery risks/challenges, and ensure operational and financial commitments are met – look no further than Erich Stauffer, e-commerce expert.

    Key Skills and Responsibilities:

    • Oversee the delivery of complex commerce development projects and programs
    • Own project hand-off between Sales and Delivery and ensure the identified Project
    • Manage and understand scope, schedule, resource plan, and assumptions as defined in the SOW – and the client outcomes desired
    • Ensure projects are delivered within client and financial success metrics including internal financial health metrics
    • Be the first point of contact (POC) for escalations from the Project Manager (PM) or Director of e-Commerce Operations and be responsible for issue triage, escalation path, and mitigation plan
    • Conduct risk analysis on a consistent basis and proactively identify delivery issues and anticipate requirements and potential consequences
    • Oversee at a program level all resource allocation, project costing, deliverable tracking, and reporting
    • Lead, mentor and coach delivery PMs, ensuring they’re set up from success on Day 1
    • Support sales pursuits and help contribute with the solution planning, scoping and team shaping that will help drive business value for your customer
  • E-Commerce Operations Director

    If you are seeking to hire a Director of E-Commerce Operations for your business, I will oversee the online operations for your company, manage the operations of your company’s online store (website) including daily operations, monitoring web performance, defect management, product management (enhance design and implementation), testing, and release management.

    What I’ll Do

    • Work collaboratively with your business to design and implement a product roadmap for your e-commerce website
    • Create and implement a digital roadmap for your company in line with your business objectives and your company’s financial plans
    • Be responsible for managing the overall performance of the company’s digital solutions through direction of the solution partners including system performance (uptime, response times, availability), backup/recovery, networking, and security
    • Be responsible for Product Management and the prioritization of changes to existing platforms and development of new solutions based on business needs
    • Be responsible for managing the budget, contracts, and relationships with outside solution partners and internal web development
    • Be responsible for the design, development, and implementation of bug fixes and enhancements to the platform through our solution partners
    • Manage your e-commerce website testing processes in collaboration with your solution partners for performance testing, functional testing and user acceptance testing
    • Technical Customer Support efforts

    What I’ll Bring

    • 10+ years experience in working with software developers
    • 2+ years in a leadership position responsible for managing an e-commerce platform operation
    • Strong Project Management and Communication skills
    • Working knowledge of software development best practices and web operations
    • Strong collaboration and communication skills
    • Experience with Shopify, Adobe Commerce, and /or similar web platforms

    Interested in hiring an ecommmerce operations director?

  • Director of eCommerce Operations

    The Director of eCommerce Operations is a key strategic and functional leader with oversight for eCommerce fulfillment and service practices, field execution, operational excellence, 3PL partnerships, logistics, and operational innovation.

    In this role, I and your team will help deliver on the promise set across your company’s digital experiences, aiming to drive a level of service that exceeds the expectations of your customers.

    I will lead a team that establishes, supports, and drives innovation and best practices across in-store fulfillment, carryout, and delivery services, with significant influence over the personnel, facilities, equipment, technology, training, support, partnerships, and related business processes to ensure successful execution.

    I will also play a major role in crafting the vision, strategy, and pilot/implementation plans for innovation projects that grow your footprint geographically; disrupt and/or accelerate our labor and fulfillment models; and introduce new ways to reach your customers (ex. remote and alternative pickup experiences, lockers, etc.).

    As your Director of eCommerce Operations, I will partner closely with Store Operations, Facilities & Engineering, Asset Protection, Marketing, FP&A, IS, and various subsidiaries within your company to ensure a safe, lean, efficient, and well-engineered program. I will be directly responsible for a team of specialists who support and drive your teams toward operational excellence.

    I have proven experience with eCommerce fulfillment operations and experience in the areas of retail operations, order fulfillment, and logistics. I also have knowledge of small-scale warehouse fulfillment and logistics.

    I am a cross-functional leader who works effectively in a collaborative setting and is comfortable in situations where “the new normal” is continually being re-invented. I want to be part of a fast-growing and entrepreneurial team that continues to re-define ecommerce.

    Erich Stauffer’s Responsibilities:

    • Directly manage a team of field-based specialists and managers who are responsible for training, education, motivation, support, and enablement for our BOPIS eCommerce operations
    • Develop, manage, and grow key programs to drive KPIs for operational accuracy, efficiency, speed, and safety
    • Business owner of all operational aspects of our grocery pickup and delivery experience
    • Works closely with Facilities and Engineering teams to architect and improve store staging and pickup environments
    • Directly responsible for building and developing the business unit, programs, and practices around new and emerging fulfillment methods and facilities
    • Acts as the daily liaison between the eCommerce team and field/operations leadership to ensure operational excellence and consistency
    • Oversees creation of analytics regarding operational performance and develops necessary feedback mechanisms
    • Develops fulfillment and sales models in support of custom and/or B2B partnership opportunities
    • Works hand-in-hand with our peers within our eCommerce team ensure a seamless, end-to-end experience for our guests—starting with the online experience and continuing through to order fulfillment, delivery, etc.
    • Owns, negotiates, and holds accountability for essential third-party service provider partnerships affecting operations (3PL providers, equipment suppliers, consultants, and more), including selection, negotiation, collaboration, and operational execution)
    • Responsible for retail fulfillment and operational excellence across 150+ unique store locations and fulfillment centers
    • Directly influences and drives programs and processes that support more than 1M+ eCommerce orders and eCommerce revenue
    • Provides guidance and direction to all levels within the company, including making specific and actionable recommendations and decisions to the highest levels of leadership

    Erich Stauffer’s Qualifications:

    • Studied business, supply chain, logistics, and software design
    • 10+ years of work experience in retail operations, fulfillment/logistics, warehousing & distribution, marketing, and information technology
    • 2 years of leadership experience with direct report responsibility
    • Proven experience negotiating and managing relationships with third party providers
    • Demonstrated experience working closely with Senior Leadership
    • Experience working cross-functionally in a large organization, providing guidance & direction
    • Knowledgeable in basic eCommerce business practices and resourcing
    • Willingness to “invent” and derive new ways to do business in uncharted territory
    • Ability to educate, motivate, and steer resources toward a collective goal
    • Ability to guide and motivate field-based personnel
    • Strong problem-solving skills and work ethic
    • Ability to communicate clearly and professionally
  • Creative eCommerce Operations Director

    If you have an in-house creative agency with a team that develops breakthrough and distinctive creative ideas and design systems that drive business objectives and use creativity and design to win hearts, minds and wallets then you are uniquely positioned as the internal creative agency of record to be hyper-focused on the customer experience across all channels, categories, and campaigns. If you are ruthlessly focused on human truths, insight-driven creative strategies and integrated creative solutions that build the brand and grow the business – not just with ads but through brand acts and experiences. If you value talent, diversity, innovation, curiosity, collaboration, culture, insights, and results, and you are committed to helping people – all people – live better – then Erich Stauffer is the creative, ecommerce operations director for you.

    Why Erich Stauffer as Creative eCommerce Operations Director

    As the Director of Creative eCommerce Operations, I’ll drive and oversee creative operations for your creative studio by developing operational plans; communicating overall operational success; monitoring and analyzing benchmarks for efficiency and quality; forecasting and allocating resources to meet business demands; and providing expert advice and guidance in the application of information and best practices. I’ll leverage your strategic and resourceful capabilities to research, assess, and either develop or adapt solutions to solve dynamic problems.

    In this role, I’ll manage individual contributors and managers, overseeing the following areas:

    • Business Management (budget, contracts, agency, art buying, rights management)
    • Creative Operations (workflow, process, best practices)
    • Information/Archive Management (team documentation, creative library, archive, taxonomy, meta-tagging)
    • Creative Technology Ecosystem & Innovations (tools, apps, plugins, scripting)

    Example of Erich Stauffer’s duties:

    • Drive creative studio financials by partnering with Finance to develop annual budgeting plans and negotiate budget modifications; supervising budget management (for example, hardware, software, training, labor); taking accountability for profit and loss (P&L) statements; ensuring work is delivered on budget; and invoicing clients according to terms of agreements.
    • Track/monitor project spending and ensure projects are completed within budget; issue monthly/quarterly/annual reporting and forecasts to Finance
    • Develop and implement vendor outsourcing strategies by building and maintaining relationships with current and potential vendors; vetting a comprehensive vendor portfolio; evaluating vendor performance; and holding vendors accountable for delivering on agreed contract terms.
    • Drive continuous improvement of creative operations by identifying and pursuing opportunities for strategic enhancements to creative systems and processes; leveraging new technologies, current industry trends, and best practices to integrate and drive systemic efficiencies; approving requisition of department workflow tools; and overseeing and ensuring compliance with organizational processes, standards, and guidelines.
    • Provide overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
    • Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
    • Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices and supporting the Open Door Policy.
    • Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
    • Assess and negotiate all agency fees, usage and contracts and maintain monthly budget reporting.
    • Publish annual creative studio team metrics
    • Develop and drive creative agency, internal, and operational playbooks and guidelines/best practices
    • Motivate, mentor and develop creative operations leads and support staff; create an inspiring environment which promotes productivity, trust, innovation and job satisfaction
    • Partner with creative studio leadership team to develop and operationalize strategic growth roadmap

    Erich Stauffer’s Qualifications

    • Studied Business, Communications, Marketing, and Computer Science
    • 15+ years of experience in project management and business operations
    • 2 years of supervisory experience
    • Excellent soft skills (influencing, persuasion, and communication) and proven relationship-building skills
    • Excellent verbal and written skills
    • Thrives, excels, and remains calm in an extremely fast-paced and high-volume production environment
    • Experience managing third party vendors and contracts
    • Experience leading Creative Operations with a strong strategic lens
    • Experience balancing creative needs with business strategy and fiscal responsibility
    • Ability to anticipate and respond to creative team requirements in a pro-active, timely, cooperative and thorough manner
    • Ability to articulate clear vision and goals, and identify and implement strategies and initiatives to achieve those goals
    • Possess excellent analytical skills and strong focus on business results and operational efficiency
    • Experience using metrics to measure performance and identify areas for operational improvement
    • Able to set both long term strategic and short-term tactical goals for the organization
    • Able to honestly assess organization’s strengths and weaknesses on a regular basis, and develop strategies accordingly
    • Experience fostering a best-in-class environment of continuous improvement and operational efficiencies
    • Proven ability to operate within budgetary and schedule constraints
    • Experience in digital creative operations or related field
    • Experience managing vendor contracts and relationships
    • Marketing/creative agency experience
    • Broad understanding of agency and creative finances, budgeting, reporting, contracts, and negotiation
    • Experience in an ecommerce environment