Tag: Life’s Journey

  • 2017 Year in Review

    O God, Thou sellest all good things to men at the price of effort.” -Leonardo da Vinci

    This year was about getting re-settled and getting re-situated. The main themes of the year were moving the family to La Crosse, selling the house in Tipton, the ramping up of t-shirt sales, and the ramping down of client work.

    The work I was doing was different. Instead of making blog posts I would make over 1000 t-shirts. Instead of listening to podcasts on my way to and from work, I would spend more time with my wife eating out or taking the kids to the park.

    January

    At the beginning of the year I lived alone in a one-bedroom, studio apartment.

    I designed t-shirts and sold them on Amazon when I wasn’t at Marine Credit Union.

    One day in January, Jason and I went to the ice caves with his family.

    And towards the end of the month I went up on Grandad Bluff to take a selfie.

    February

    In February I went to Kansas City to meetup with my wife and my aunt Peggy in Garden City.

    Later on that month my boys visited me in La Crosse and took them to the quarry.

    I’d go on walks along the La Crosse river during breaks at work.

    And I kept making new t-shirts. This is from a bumper sticker my Grandpa Wade had on his truck.

    March

    In March, Suzanne and Carmina visited me and we went to the Mall of America. We haven’t been back since.

    After they left I played Minecraft with Samuel remotely online.

    Jason and I explored the coffee shop on the corner. It was the only time we did that.

    April

    In April I went back to Tipton to visit for Easter.

    I took the kids to the park for one of the last times.

    My brother, Mitch, came over and I gave him a t-shirt.

    We took the kids to see their Grammy.

    I went for my first bike ride of the year.

    Jason and I went to Taco Bell.

    I went to a payments conference in Austin, Texas with Jason.

    I saw my aunt and uncle in Austin while I was down there.

    I hiked the Balanced Rock Trail along Devil’s Lake.

    And then Carmina came to help me move out of the apartment.

    May

    I rode my bike across the Mississippi for the first time. It was an odd feeling doing that from my house.

    I continued walking on the trail at work. The leaves were starting to come out now.

    We celebrated the lives of Joe and Helen O’Banion, my wife’s grandparents, in Tipton.

    I was back at home alone. I mowed the yard for the first time.

    June

    I had to make my own breakfast.

    But then I met this guy at Taco John’s. He recognized me from Instagram.

    But at home I was still all alone in an empty house.

    But then the kids arrived (along with a lot of help from my Mom, Dad, Mitch, and Jennifer)!

    Magdalena setup her workstation in the basement.

    July

    I took the kids out for hot chocolate at the Root Note.

    The Cobb’s came over for ice cream.

    And we met new friends, the Miller’s, at Ranison’s for ice cream.

    Samuel enjoys building things. We sold the house in Tipton. Suzanne drove back to sign the papers.

    I went on a Dragon Boat race with Jason and Marine Credit Union.

    Because we live close to work now, Suzanne would come bring me lunch and we’d go to the park to eat.

    For my mom’s birthday, we drove back to Indiana to see her. My aunt, Mary, also drove to see her from Missouri.

    But then my Aunt Peggy got sick so I went and visited her before she died.

    August

    The family came together for a meal in Garden City.

    We celebrated my Aunt Peggy’s life.

    See also Peggy’s 50th Birthday Party from August, 2006.

    It was good to get the family together for a time.

    I took a selfie with my two brothers.

    And with my dad.

    Back in La Crosse we went for a walk along the marsh.

    We also walked to the Mississippi River.

    Suzanne continued growing her essential oils business while I continued making t-shirts.

    The kids went on a plane ride around La Crosse.

    They were all very excited.

    The girls were growing up.

    The lights were going out.

    It was a very exciting time.

    September

    In September I went kayaking with Jason.

    I visited my mom in Franklin.

    While I was there I visited my friend, Hans.

    I recreated the Shog logo in Adobe Illustrator and turned it into a t-shirt for me and Samuel to wear.

    Amalia learned how to ride a bike.

    The kids really got into LEGO building.

    And at the end of the summer we finally made it to the beach.

    October

    We went kayaking again. It was getting darker again.

    Jason and I went to Minneapolis to see a graphic designer and tour the city.

    I visited my mom and took a picture of my dad’s bookshelf.

    Suzanne’s aunt Kathy visited us in La Crosse.

    Suzanne and I visited New Glarus Brewery south of Madison.

    Magdalena started swimming and I went to one of her swim meets for the first time.

    We dressed up for Halloween.

    November

    I hung out with Hans in Franklin.

    Kevin started a hot cocoa stand.

    Carmina was in a ballet.

    Suzanne and I started going on more dates.

    December

    I visited the Pearl Street Brewery.

    Jason and I made a podcast.

    I kept walking on the trail by work.

    The kids had a good Christmas. I was glad to have everyone in the same place.

    Like Andy Bernard says in the television show, The Office, “I wish there was a way to know you’re in the good ole’ days before you’ve actually left them.” Well, maybe there is. Sometimes you just have to stop and pay attention to the moments you’re in and be thankful for them. They may never happen again.

    Never thought we’d get old, maybe we’re still young
    May we always look back and think it was better than it was
    Maybe these are the moments
    Maybe I’ve been missing what it’s about
    Been scared of the future, thinking about the past
    While missing out on now
    We’ve come so far, I guess I’m proud
    And I ain’t worried about the wrinkles around my smile
    I’ve got some scars, I’ve been around
    I’ve thrown some pain, I’ve seen some things, but I’m here now
    Those good old days -Macklemore

  • 2016 Year in Review

    For as he thinketh in his heart, so is he: Eat and drink, saith he to thee; but his heart is not with thee.” -Proverbs 23:7 KJV

    Grandmommy Funeral
    Grandmommy’s Funeral in Tipton

    In January, my wife’s grandmother, Helen, died and my Grandpa Stauffer started to get sick. My oldest daughter turned 12 and my wife took her to Universal Studios. My mom ended chemo therapy and started radiation treatment. I flew to Orlando for work at GoServicePro.

    Erich at Goservicepro
    Erich at the WWETT16 Show in Indianapolis

    In February, my best friend, Jason Cobb, told me he was moving to Wisconsin. My brother, Mitch, moved into a new house. Skinny and Company offered me full-time employment. On the last day of the month, GoServicePro moved offices and I let them know I was moving on.

    Erich and Jason at the Hi-Fi
    Erich and Jason at the Wakey Wakey Concert in Fountain Square

    In March, my Grandpa Stauffer died. Our family decided to wait to get together. I began working nights at Skinny and Company and went full time March 28th. I started to notice that our kids were starting to grow up.

    daddy-and-amalia-2016

    On the weekends I would take the kids down to the park by the church. The Catholic church had decided to tear down the old church in the background as maintenance costs were too much to repair it.

    samuel-and-kevin-swinging-2016

    Working at Skinny was fun and exciting, but also challenging. We were setting up new systems and so I had to do a lot of learning really quickly. This also uncovered other areas, which needed improvement so there was a lot to do.

    erich-at-skinny-coconut-oil

    My mom’s cancer went into remission and her hair started to grow back. I admired her pursuit of health and her consistently positive attitude through the whole ordeal. Here she is at a band concert:

    moms-hair-2016

    In April I went and visited Jason in Wisconsin. It was a long drive up there and back, but I’m glad I did it. We walked along the Mississippi river and up on top of the bluffs. While I was there my wife told me she was pregnant.

    erich-jason-lacrosse-2016

    Later on that month I went to my first Pacer’s game with Skinny. That’s Mike, Luke, me, and Matt in the picture. Jordan, Landree, and Mike’s wife were also there (she was pregnant, too).

    erichs-first-pacer-game

    Samuel keeps growing up. He really likes going to the park. He’s my little buddy.

    samuel-in-tree-2016

    At the end of April we drove out to Missouri to see Peggy before going on to Dixon for the funeral for Grandpa Stauffer.

    kids-with-peggy-2016

    It was a good way to remember Grandpa.

    grandpa-stauffer-funeral-2016

    Here we are all together in front of the church where my parents got married.

    dad-mom-family-church-2016

    In May I finally setup my own office at Skinny. My brother-in-law, John, got married, and Suzanne and I went to a “Rev Indy” event at the Indianapolis Motor Speedway with Skinny.

    erichs-skinny-office-2016

    By the end of the month, I stopped to smell the roses. I bought a season pass to Eagle Creek Park and would go walking there during lunch kind of like I used to when I worked at Worksmart Systems.

    smell-the-roses

    I took the boys out there, too.

    boys-at-eagle-lake

    We went to the 100th running of the Indianapolis 500. It was my first time going. It was hot.

    race-day-2016

    And we started going to the Silver Beach off Lake Michigan.

    kids-silver-beach-michigan-2016-may

    In June, Jason and I went to Chicago. I’ve been to Chicago with Jason more than any other person (so far). We watched a Cubs game.

    We road bikes to China town to see the famous “Post No Signs” sign. It wasn’t there anymore, but we remembered it.

    In July I thought I was going to Atlanta, but I didn’t get to go so I went to the 100 Acres Woods instead.

    I went and saw my mom playing in the Greenwood band at a Greenwood park. She did good!

    Worlds collided when Hans from GoServicePro went out with me and Mike from Skinny and Company to Amber Indian.

    Kids got some ice cream and started growing up.

    In August I went on a walk around Tipton with Samuel.

    Magdalena left me a note.

    We went and visited Jason and his family in La Crosse, Wisconsin.

    And here’s us at the top of a bluff.

    Here’s the office I had setup for a while at Skinny.

    In September I bought a new bike (the first bike I’ve ever bought myself as an adult). My goal is to ride the Hilly Hundred in 2017.

    Me and Magdalena went for a walk in Carmel on the Monon.

    I took Samuel for ice cream.

    Kevin learned how to ride a bike.

    And I started going to the gym (or at least took at least one picture of myself at a gym).

    In October I told Skinny I was moving on and I had Mike and Matt take this picture with me (thanks to Allison for taking it).

    Carmina had fun seeing Skinny Coconut Oil at grocery stores around Indianapolis. She’s a good spokesperson.

    I went and visited Jason in La Crosse, Wisconsin and made a movie of the trip.

    The Cubs ended up winning the World Series. I had nothing to do with it, but I did visit them (twice).

    Jason and I went for a bike ride on the trails at the top of the bluffs.

    In November I accepted the job at Marine Credit Union in La Crosse, Wisconsin and moved into a hotel.

    I came home for a bit and ate some tacos with Hans.

    It was hard to say goodbye to my family after the weekend.

    Samuel learned how to ride a bike and we went for a ride to the park.

    In December I had a baby. We named her after Helen.

    And my parents flew to Hawaii.

    I bought the kids a PS4.

    My brothers came up for Christmas.

    I took Amalia to the park.

    Here’s to 2016.

  • Things I Want You to Know About Life

    My mom wrote this recently when the power was off. She had, “no WiFi, & time to reflect.”
    Power is off and sensors are beeping. So here goes:

    Things I want you to know about Life

    It can change in an instant.
    Don’t wait to do the things you love.
    Don’t waste time on things that don’t matter.
    Do something new.
    Think about others needs & feelings. Express your gratitude.
    See the beauty all around you.
    Listen more Get off your phone.
    Look up.
    Write personal notes, not texts. Handwritten notes  express your heartfelt appreciation
    Be trustworthy always.
    Build your character & integrity.
    Keep a journal to record the highlights you will forget.
    Good times can be very simple. Enjoy them as they come.
    Watch the sunset.
    Smell the rain.
    Read a child a book.
    Take them for a nature walk.
    And the power is back. Hallelujah.
    Time is too slow for those who wait, too swift for those who fear, too long for those who grieve, too short for those who rejoice, but for those who love, time is eternity. Hours fly, flowers die, new days, new ways, pass by. Love stays. —a sundial
    Enjoy life!
  • 2015 Year in Review

    This is what I have observed to be good: that it is appropriate for a person to eat, to drink and to find satisfaction in their toilsome labor under the sun during the few days of life God has given them—for this is their lot. Moreover, when God gives someone wealth and possessions, and the ability to enjoy them, to accept their lot and be happy in their toil—this is a gift of God. They seldom reflect on the days of their life, because God keeps them occupied with gladness of heart.” Ecclesiastes 5-18-20

    Erich Loves Donuts

    In January I helped Jason renovate his great room. I occasionally do carpentry on the side and Jason needed trim installed. During that time I discovered Jack’s Donuts. I was beginning to build out my ‘breakfast brand’ persona online.

    Erich at the Bean in Chicago

    I also got a chance to go to Chicago for a HVAC tradeshow. GoServicePro had a booth there and I helped tell people about the system in hopes of getting some demos scheduled back at the office. It worked.

    In February, my kid’s mom and I went to Nashville for the iTHRIVE conference, which is a Young Living Essential Oils business conference. I watched the baby during the day and we hung out together at night.

    Erich Stauffer Advance 3

    In March, my kid’s mom and I went to Kansas City to attend an essential oils conference for men. While out there we had the opportunity to have dinner with my aunt, Peggy. It was good to catch up with her and see her again.

    Erich Stauffer on Periscope

    In late March, Twitter released Periscope and I had some fun making live videos with it. Making more videos was one of my resolutions for the year. I wanted to ‘do the things I asked my clients to do’ and one of those was make videos.

    Samuel and Daddy

    In April I started a new company with Matt Geddie and Rahul Sahni. It’s an import/export company that connects buyers and sellers around the world. I had to learn about Alibaba and international trade. We ate a lot of food together.

    Erich, Matt, and Rahul of RMI

    I also started creating more videos of myself in order to document more of my day-to-day life. I started posting them on Facebook and YouTube. I got a lot of weird questions and comments, but I was trying to practice what I preach.

    I called the videos “1-minute updates” and started creating a new video every weekday. I would record them on my way to work while driving in the car. I told people it was “practice” for making videos.

    Erich at Skinny

    In May, I started working nights and weekends at Skinny and Company more. My daughter, Amalia, had a birthday. She turned 2. On Mother’s Day we all went up to the Indiana Dunes State Park. It was a cold, fun day. We have lots of neat pictures.

    Indiana Dunes Trip 2015

    Jason and I held a Minecraft Conference for the kids. They got to play Minecraft together and teach other about what they had been learning. Jason and I also went to a concert in Fountain Square. While I was waiting on Jason to show up I made a video.

    kids-fishing

    The boys wanted to go fishing so I bought some fishing rods from Wal-Mart and we headed down to my parents house. This was their first time fishing, but the only thing they caught was a frog. It made me realize I still don’t like to fish.

    In June, coworkers at GoServicePro (Hans and Chris) and I started doing weekly ‘food challenges’ where we would go get a similar food and do ‘blind taste tests’. We started with subs and moved on to various foods throughout the month like dark sodas, hot dogs, and gourmet hamburgers. This was all practice shooting and editing video using iMovie on my iPhone.

    Exploring Boys

    Kevin and Carmina finished up Soccer. I had fun watching them play and going on walks with the other kids along the river behind the soccer fields. I even got to play one game against Kevin. Afterwards, I took the boys to get ice cream.

    ice-cream-kids

    My kid’s mom wanted me to help her landscape the yard so we started trimming back old bushes and tearing down vines that had grown up against the house. Eventually we took down the back deck, too. It was hard work, but it looked better when done.

    landscaping-stauffers

    I attended another “Dude’s Game Night” at Jason’s house with some guys that are friends with Jason who have become friends of mine including Cullen, Chris, and James. Sometimes Hans comes too. Jason’s wife makes lots of good food. It’s a good time.

    me-and-my-mom

    Carmina and I both have birthdays in June. My mom came up for Carmina’s birthday party. Jason took me out for waffles on my birthday and then we went on a “Tour of the North” another day. We went to Marion, Huntington, and Upland.

    erich-tree-marion

    At the end of the month, we went up to the Indiana Fiddlers Festival with my parents. The kids enjoyed listening to the music and walking the trails. At work, Michael, a new guy started. Michael had a beard too and he appreciated my beard.

    Erich Stauffer, Full-Stack Marketer

    In July I celebrated my brother’s birthday with a trip to Steak n Shake with his daughters. During this month my kid’s mom, Suzanne started doing Periscopes for her business. Jason and I went to a Foxing and Mewithoutyou concert in Indianapolis.

    And then we found out my mom had cancer.

    sue-steve-stauffer

    My brother, Scott, and I celebrated my mom’s birthday at Red Lobster. My kid’s mom, Suzanne, attended a Young Living convention in Texas for a few days, leaving me alone at home. Here’s what we talked about before she left:

    My daughter, Magdalena, made me salsa. It was good. When Suzanne got back, she started making bars of soap and shampoo for Skinny and Company. August is our wedding anniversary. My brothers, Mitch and Scott, got together at BW3s to discuss family matters.

    mitch-and-scott

    Later on that month my mom had us all down to her house to take group, family photos. Back in Tipton I took my two sons to their first high school football game. The baby, Amalia, has started to grow up and is going on more walks with us.

    erich-iu

    In September, Jason and I took a road trip down to Bloomington and walked around the IU campus. I had a dream about a ‘red caboose’ restaurant in Tipton and then Noblesville’s train museum gave out caboose rides at the Pork Festival.

    I went down to visit my parents in Franklin and my dad gave me a guitar. My kid’s mom went on another business trip, but this time to Utah. I started helping out nights at Bonzi Sports again by helping him setup Opencart. Jason and I kayaked the White River.

    In October I went and saw The Martian and my mom started chemotherapy. iOS 9 came out and McDonald’s started serving breakfast all day. I took a week off from GoServicePro to meet with clients during the day and take a family vacation to see my Aunt Janice and Uncle Dan in Texas.

    We first drove to Chicago where we went to Millennium Park and Lou Malnati’s. The next day we flew to San Antonio where we saw The Alamo and walked the River Walk. We then drove to see my Grandpa Stauffer and then finally to see my aunt and uncle.

    It was the first time I’d flown since June of 2000 when I went to Texas for a wedding. Dan and Janice’s daughter, Amy (my cousin), was getting married. It was good to spend some time with the two youngest children and Suzanne – and to see Grandpa, Dan, and Janice.

    erich-samuel-chicago

    One of my goals on the vacation was to make a decision whether to start a new company (if so, what type) or continue on the path I was on already. I thought about it all week and on the plane ride back to Chicago I finally had an answer.

    erich-jason-breakfast-club-me

    I started Breakfast Club Me as a creative outlet and to practice building a consumer brand and online marketing using social media, email, and video. It would build on the ‘breakfast guy’ brand I had already built up naturally over the years.

    My first product would be a t-shirts that said things like, “Biscuits”, “Waffles”, and “Sandwiches”. I didn’t know much more than that when I started. But to get started I found some similar shirts online and started creating content right away. Within 30 days I had my first product.

    fiber-optics

    In December we got fiber optic Internet installed at our house and we really started ramping up soap production for Skinny and Company. My kid’s mom makes their shampoo bars and I make the wood molds and do the stamping. This is the part of the post where I tell you what I learned.

    samuel-and-me-2015

    Kids grow up. They only ask you for “big jumps” or for you to take them to the park for a short time. After a while, they stop greeting you when you get home and sleep in when you leave in the morning. When a child asks for a hug. You stop whatever you’re doing and give it to them.

  • Nightwalking

    I like breakfast. I like it so much I started making an app to help me find biscuits and gravy. I talk about biscuits and gravy so much I rank higher than Hardee’s.com.

    I own the hashtag #passmeabiscuit on social media. One of my favorite restaurants is Lambert’s Cafe “Home of the Throwed Rolls.” But I gave all of that up.

    When I was young I thought big. I thought I’d own a large, vertical empire of companies. Instead of paying for gravel, I’d own a mining company. Instead of paying for contractors, I’d own a construction company.

    I wanted to own a mansion with not just one basement, but several layers of basement, kind of like the uber-wealthy in London do today. I have this thing about digging. I like to dig. Sometimes I think the only way out is down.

    Every spring for the last 2 years I’ve played Minecraft. I like to build roads. When I first started to drive I’d fantasize about building new roads, straighter roads. I wanted to connect more places. I’m a connector.

    I like meeting new people and connecting people I’ve met with new people I’ve met. I guess this makes me a networker. I like to encourage people. I’m an encourager. I’m an introvert. I recharge when I’m alone, but sometimes I get lonely.

    I live in Tipton. It’s a small town, but I’m not there that often. When I’m there I’m mostly at home, but sometimes I go for walks. There isn’t much places to go, but sometimes, at night, in the summer, there’s an intersection where you can find people. I go there sometimes.

    I’m not sure it’s be too different if I lived in Indianapolis. I’d still have to leave the house. I’d still have to find that intersection where people hang out. The nice thing about roads is that they all lead somewhere. You just have to keep going.

  • The Only Way Out is Down

    Sometimes I wonder what life would be like if it was more like Minecraft. I wake up alone in the middle of a foreign, undeveloped terrain full of wild animals and scary beasts. My only tools are my fists. I’ve got 12 hours until sunset.

    Sometimes I fantasize about escaping through tunnels. When I was young I wanted to build a secret tunnel outside my brother’s basement closet wall. I never did, but I wanted to. I still think about digging a hole in my basement floor.

    Maybe that’s because I’m an introvert. At least I am some of the time. I know this because I get energy when I’m alone. But when I’m alone, all I want to do is find things to share with other people. So maybe I’m an extrovert. Who knows.

    The only times I’ve been alone in real life is when I chose to run away. People naturally group together. We are naturally social. It gets harder to make friends as an adult. You have to be more intentional about it, but it’s still possible.

    In elementary I had a wooden fort in my backyard I made from recycled fence material. In middle school I built forts out of osage orange trees and old telephone poles. When I got one fort done, I’d start another. I do the same in Minecraft.

    I go out exploring until I find a good spot to built an outpost. I then spend a few days to a few weeks setting up a small outpost. Sometimes people come behind me and the outpost grows into a town, but by then I’ve moved on.

    I’m a developer. I develop new procedures, new roads, new towns, new ideas, and new products. I help get things started and then I move on. I’m a maker, a doer. Less talking, more action. But enough about me. Let’s move on.

    novaskin-minecraft-wallpaper

  • Between a Rock and a Hard Place

    If you’ve ever found yourself in a sticky situation where both choices are hard, I can relate.

    This can happen both with emotional choices, financial choices, but also with physical objects.

    I once worked for a furniture store. One day while delivering a couch I found my head stuck between the bottom of the couch and the top of a stair. I thought, “This would make a good story someday.”

    Once when I was working as a maintenance man at a summer camp I found myself with my head between the toilet and the floor. I thought to myself, “I’ve got to tell my friends about this when I get back.”

    I have lots of stories to tell because I’ve been in a lot of weird places and had to make a lot of hard choices.

    Do I wish I could have an easy life? Yes. Does an easy life help you grow? Maybe not.

    I recently read Malcolm Gladwell’s David and Goliath: Underdogs, Misfits, and the Art of Battling Giants, which tells stories about people who have grown up or encountered hard conditions that have helped them in life.

    One question Gladwell asks is, ‘Would you want your child to grow up with this hardship if you knew it makes them better off?’ He knows the answer is “no”, but the book is about how good can come from bad.

    I have seen this in my own life, which hasn’t been all that hard, but I have had some hard times. It is through difficulty that we learn and grow and change. And it makes the good times all the sweeter.

  • Lean on Me

    It was an unusually warm December night in 1998. It was our first semester at Kentucky Christian College and a couple friends from high school had come to visit.

    Life's  Journey at KCU

    After dinner, in the pitch of darkness, we all piled into my white, 1984 Caprice Classic, and drove out to Grayson Lake, which was a place we went to hang out often.

    As we drove through Grayson, Bill Withers’ “Lean on Me” came on the radio (we didn’t have Spotify back then) and immediately everyone began to sing along.

    Sometimes in our lives we all have pain
    We all have sorrow
    But if we are wise
    We know that there’s always tomorrow

    It was one of those serendipitous moments you knew that was special, but you couldn’t hold onto. I tried as hard as I could to enjoy it while it lasted, knowing it would be over soon. Update on 9/4/2019: I had a similar feeling in May of 2017 when I went out for an evening in La Crosse with Jason and Ryan.

    Lean on me, when you’re not strong
    And I’ll be your friend
    I’ll help you carry on
    For it won’t be long
    ‘Til I’m gonna need
    Somebody to lean on

    One of the girls leaned her head on my shoulder as she sang. I would later lose touch with her within a year despite connecting on Facebook and regularly seeing her brother.

    Please swallow your pride
    If I have faith you need to borrow
    For no one can fill those of your needs
    That you won’t let show

    I didn’t have a camera in my pocket, but I did have a VHS camcorder. We didn’t have YouTube then, but I later copied the tapes to DVD. I was a YouTuber before it was cool.

    You just call on me brother, when you need a hand
    We all need somebody to lean on
    I just might have a problem that you’ll understand
    We all need somebody to lean on

    Sometimes friends we have are only with us for a time, like seasons. Despite being connected on Facebook, people can still drift out of our lives. It’s up to us to make new friends.

  • All I Really Need to Know About Process Management I Learned Washing Dishes

    The first job I ever had was in during high school at a fancy restaurant called Heiskell’s Restaurant and Lounge. I washed dishes 3 nights a week (Thursday, Friday, and Saturday). Although I worked there with several of my friends, it was still one of the worst jobs of my life. For 3 years I traded my precious weekend evenings washing someone else’s good times down the drain, but it’s from this literal pit of despair that I learned all I really needed to know about business process management or BPM.

    Pots and Pans

    When you first show up to work, the prep team is just wrapping up and the wait staff have yet to arrive, but the pots and pans have already piled up. There’s a mound of crusted cheese and baked on food to work through before your first dish hits the Hobart. This is where you learn the first business process management task, Design. Before the night heats up, focus on the “work flow, the forces that act on it, interruptions, deadlines, procedures, service level agreements, and inputs and outputs.”

    “Good design reduces the number of problems,” for the rest of the night. “Whether or not existing processes are considered, the aim of this step is to ensure that a correct and efficient theoretical design is prepared.” The flow you develop washing the pots and pans, getting a feel for the water hose, dealing with interruptions from the chef, and preparing for deadlines (“We need more cups!”) will help you meet the service level agreements you and your business have made with the customer.

    Inputs and Outputs

    After the first orders come in, it’s only a matter of time before the dishes start to come back. First comes the bread and salad plates, then comes the dinner plates, followed by the cups. Wait staff will bring huge trays of dishes all at once and often times there will be several people trying to drop off a tray full of dirty dishes at once. This is where Modeling is learned. “Modeling takes the theoretical design and introduces combinations of variables to determine how the process might operate differently.”

    “What if the wait staff staggered their trips in and out of the kitchen? How would that affect the time spent dropping off dishes?” or “What if I anticipated the next tray of dishes by stacking dirty dishes to make room for more trays from the wait staff?” We call this process the Staffing Model or Utilization Model, depending on its use. “A Staffing Model is more of a predicting tool for management, whereas a Utilization Model is more of a reporting tool after-the-fact, but both are effective BPM tools.”

    Forks, Knives, and Spoons

    While plates stack nicely in a tray, silverware lay loose in a tray and need sorted after they come out of the washing machine. As a result of this process, silverware is saved up and ran only when the tray is full (or when we need more silverware washed to meet demand). This creates a “packet size problem”  that exists in everything from Internet traffic to Items Processing runs. In business process management, we call the study of figuring out the best way to do something, Optimization.

    “Process optimization includes retrieving process performance information from modeling or monitoring phase; identifying the potential or actual bottlenecks and the potential opportunities for cost savings or other improvements; and then, applying those enhancements in the design of the process.” Based on those inputs, “Recommendations will be made that overall creates greater business value.” Over time a dishwasher learns the optimal number of silverware per tray.

    We Need More Cups

    Cups, like silverware, run in batches, but there is a finite amount of cups that can be loaded per tray. This is where Monitoring comes into play. “Monitoring encompasses the tracking of individual processes, so that information on their state can be easily seen, and statistics on the performance of one or more processes can be provided. An example of the tracking is being able to determine the state of a customer order so that problems in its operation can be identified and corrected.”

    “The degree of monitoring depends on what information the business wants to evaluate and analyze and how business wants it to be monitored, in real-time, near real-time or ad-hoc. Here, business activity monitoring (BAM) extends and expands the monitoring tools in generally provided by BPM. Time studies can also depend on whether or not the business consultant is recording times as they are or as they should be,” which every dishwasher who’s ran a Hobart knows well.

    Kitchens are for Closers

    In the end, it’s all about Execution. “In practice BPM analysts rarely execute all the steps of the process accurately or completely. Another approach is to use a combination of hardware and human intervention, but this approach is more complex.” It doesn’t matter how good your procedure is, sometimes the silverware tray tips over in the bottom of the Hobart or the garbage disposal gets clogged. No matter what, you’re going to have to stick your hand down in a deep, disgusting, wet hole.

    “As a response to these problems, BPM processes have been developed that enables the full business process (as developed in the process design activity) to be defined in a way to improve business operations. Compared to either of the previous approaches, directly executing a process definition can be more straightforward and therefore easier to improve. However, automating a process definition requires flexible and comprehensive infrastructure,” which is something a dishwasher knows well.