Category: Technology

  • Accept Mobile Payments with Square

    Square RegisterOne of my client’s wanted me to introduce the team to a new credit card processing option from Square that will allow the office to:

    • Accept AMEX payments (previously too expensive under their existing merchant account)
    • Lower their credit card fees (with a flat 2.75% rate)
    • Allow’s their patient to be in control of their card the whole time
    • Allow patients to pay while seated, increasing sales
    • One more opportunity to capture a patient’s email address

    This new payment option works the same way it does at Nordstrom’s by allowing a patient to swipe and sign on an iPad. Nordstom has already seen an increase in sales from using Square’s mobile payment system. But they are not alone, Square has also partnered with Starbucks as part of their Square Wallet program, which lets other Square users pay with their phone.

    How does Square work?

    I encourage you to check out their awesome-looking website, but in general, you’ll get the total from Dentrix, type it into the app, have them swipe and sign, then enter either their email address or cell phone number to get emailed or texted a receipt. This information gets stored online under your Square account and a transactional email will be sent with each charge.

    What types of cards does Square accept?

    Visa, Master Card, Discover, and American Express. It works with credit and debit cards, but HSA cards can be accepted by healthcare providers like dentists as long as you apply here.

    What if someone doesn’t want to use the mobile payment system to swipe their card?

    Tell them that it is used by Nordstrom and Starbucks, but if they still object, this new system will operate side-by-side with the existing credit card terminal. If someone is uncomfortable using Square on the iPad mini, that will still be an option.

    Will we have to have the ability to balance when we go on-line? Will we be able to print an end-of-day report?

    You can print an end of day report from any computer via the internet.

    1. Simply login to Square using your username and password
    2. Click on the Payments page in the top navigation bar.
    3. Use the date selector or the pre-defined date ranges on the left-hand side of the page to choose the dates you wish to view.
    4. Click the Spreadsheets button at the top right of the page.
    5. Select either Transactions, Items Details, Items Summary or Mobile Staff Summary to download each spreadsheet.

    A .CSV file will download to your computer, which you can open using Microsoft Excel or any other common spreadsheet program or financial software. The file will include a separate column for tender type, total sales, discounts, taxes, fees, tips and payment URLs.  All of these instructions can be found here.

    You can also import transactions into Quickbooks.  This page will detail that process.

    Will everyone in the office be able to see everything on the account?

    Not if you don’t want them to. Another feature of Square is that you can create “mobile users” that can accept payments without logging into the master account and viewing sensitive information.  You can see the instructions to create individual logins here.

    Please let me know if you have any  more questions. Looking for a company like Square to accept online payments? Try Stripe. I listed Mobile Payment Processing as one of the 13 Trends Changing the World, but what do you think? Please leave a comment below.

  • Intel Wireless Cards Blue Screening After Windows Update

    Lenovo Edge E420 and E430 laptops with Intel(R) Centrino(R) Wireless-N 1000 (Intel(R) WiFi Link 1000 BGN) and Intel(R) Centrino(R) Wireless-N 2230 cards are experiencing BSODs when connecting to a wireless network. These wireless network cards are included in Lenovo Edge types 1141 and 3254; and models 57U, BUU, and ALU.

    The computers operate just fine when the wireless card is disabled and the computer is only connected to the Internet via an Ethernet cable. It’s only when the WiFi is being used that Windows 7 will crash and dump the results, pointing at the netwsw00.sys or NETwNe64.sys file, depending on the wireless driver. Computers shut down every 5 minutes.

    Windows Updates

    This began occurring after the Windows Updates installed on April 16th on eight different Lenovo 420’s with a Intel(R) Centrino(R) Wireless-N 1000 (Intel(R) WiFi Link 1000 BGN) card, and four different Lenovo 430’s with a Intel(R) Centrino(R) Wireless-N 2230 card.

    There was a “bad Windows Update” released that day called “KB2823324“, but it has been removed and the replacement for it, “KB2840149” has been installed. Despite this, all of the laptops continue to bluescreen for as long as they are on a wireless network.

    Driver Updates

    All eleven laptops are running Windows 7 and are 64-bit. They all have the factory-installed image provided by Lenovo with some of the Lenovo programs uninstalled. Drivers have been fully updated using both Intel’s Driver Update Utility and Lenovo’s ThinkVantage System Update. Despite all of this, all of the laptops continue to blue screen.

    Lenovo Edge Laptop Intel Wireless Card Latest Lenovo Driver Latest Intel Driver
    E420 / 1141 (57U, BUU) Intel(R) WiFi Link 1000 BGN (Intel Centrino Wireless-N 1000) 15.03.10, 3/28/2013 15.6.1, 3/19/2013

    E430 / 3254 (ALU) Intel(R) Centrino(R) Wireless-N 2230 15.1.0.18, 9/6/2012 15.6.1, 3/19/2013

    Forum Searches

    Intel forum posts (1,2,3, 4) suggest enabling FIPS, turning off ARM (Adaptive Radio Management), turning off the option “Allow the computer to turn off this device to save power”, turning off wireless-N, or only allow WPA connections. A lot of these are old posts and for other Intel wireless cards, but I know that turning off the n-radio did not work for me and enabling FIPS was not an option for security reasons.

    Lenovo forum posts (1, 2, 3) suggest using “legacy mode” instead of “UEFI” in the BIOS; updating the bluetooth drivers, turning off bluetooth, or turning off “bluetooth collaboration”. The mention of “bluetooth” made me think of this “Solved BSOD” solution from Seven Forums that involves updating the bluetooth drivers only after ensuring that the bluetooth radio is turned on. The following is a table of the latest Intel bluetooth drivers.

    Bluetooth Drivers

    Lenovo Edge Laptop Intel Bluetooth Latest Lenovo Driver Latest Intel Driver
    E420 / 1141 (57U, BUU) Intel(R) WiFi Link 1000 BGN (Intel Centrino Wireless-N 1000) 6.5.1.380, 3/25/2013 2.6.1212, 3/14/2013

    E430 / 3254 (ALU) Intel(R) Centrino(R) Wireless-N 2230 2.2.0.026, 9/4/2012 2.6.1212, 3/14/2013

    IT administrators might want to review Intel’s Intel PROSet/Wireless Software and Drivers for IT Administrators or the Intel PROSet/Wireless Software IT Administrator Links, both of which contain Wireless+Bluetooth combined driver packages that are meant for network distribution. As an IT administrator, I find these problems really frustrating, especially when it’s happening to a large amount of users at once. When a solution is found, it will be posted here to help others.

  • NFC Phones and Digital Wallets

    NFC Phones are phones enabled with near-field communication chips.

    NFC Digital Wallets

    Companies like Google and Verizon are scrambling to be the first to implement a mobile payments system that allows a cell phone to carry and transmit credit card information. The technology involves using near-field communication (NFC) chips that can transfer small amounts of information over short distances. It allows transfer of credit card information or coupons, for example.

    Digital WalletsVerizon teamed up with Discover to try and implement a new NFC mobile payment system called ISIS, but later decided to create a digital wallet system. Google, in partnership with Vivotech, a NFC terminal provider, is following a similar path, deciding to offer a digital wallet where the credit card information is stored in the NFC chip rather than the SIM card, which is carrier-controlled.

    The winner of the battle between SIM and NFC storage of data will determine who controls the transaction and could shape the mobile payments industry for years to come. Currently retailers pay a fee to process a credit card transaction, but digital wallets have the opportunity to turn that on its head by offering retailers a part of the transaction back for accepting the NFC payment as an incentive to do so.

    It’s unclear at this time how exactly Google or anyone else would make money on the payment processing, but by putting themselves at the gateway, they have a huge advantage in influencing that in the future. Apple knows this and is why they created a mobile payments system that will work with the iPhone and iTunes.

    Credit card companies and the banks who back them make millions of dollars each year by taking a percentage of each transaction in exchange for the convenience of processing that transaction. Retailers have long looked for a way to reduce these fees and with innovations like NFC and the near ubiquitous cell phone and the credit card make the digital wallet a almost certain reality.

    What Is a Digital Wallet?

    A digital wallet stores your information in the same way a physical wallet would, but it allows users to make transactions quickly and securely because its electronic. There are two major forms of digital wallets: services that store your payment information online and electronic devices such as a smartphone that can store and transmit your payment information.

    Internet Payment Services

    An online payment service functions much like a physical wallet, allowing internet users with a convenient way to store and use online shopping information. Examples of digital wallet payment services include Paypal, Google Checkout, and Amazon.com’s 1-Click Ordering. This term is also known as “Internet payment services”.

    Electronic Devices

    NFC TransactionAn individual’s bank account and/or credit card information is usually linked to a digital wallet stored on a mobile device such as a smartphone that stores an individual’s credentials and utilize wireless technologies such as near field communication (NFC) to carry out financial transactions. They might also have their driver’s license, health card, loyalty card(s) and other ID documents stored on the phone. The credentials can be passed to a merchant’s terminal wirelessly via NFC. Certain sources are speculating that these smartphone “digital wallets” will eventually replace physical wallets. The system has already gained popularity in Japan, where digital wallets are known as Osaifu-Keitai or “wallet mobiles” and both Visa and Master Card (with Google) are working on their own systems in the United States.

    Although NFC-enabled phones will more than likely become the standard, any electronic device that allows an individual to make electronic commerce transactions can be considered a digital wallet. This can include purchasing items on-line with a computer or using a smartphone to purchase something at a store (via NFC technology or with an app like Starbuck’s Card Mobile App). Increasingly, digital wallets are being used to authenticate the holder’s credentials in the same way that a physical wallet would. For example, a digital-wallet could potentially verify the age of the buyer to the store while purchasing alcohol or cigarettes.

    Are Digital Wallets Secure?

    Digital wallets use encryption software that provides security during electronic commerce transactions. The consumer and merchants benefit because his or her information is protected against fraud. Most digital wallets reside in individuals’ online accounts or on their electronic devices, but they can also be stored on the credit card issuer’s server in what is called “thin” wallets, which is supported by most modern browsers. Both are meant to add a layer of security that some say trumps that of physically possessing a card.

  • Pebble Watch Applications for Dentists

    Pebble Watch has Hands-Free Applications for Dentists and Doctors

    While the Pebble Kickstarter campaign ended with much fanfare on May 18, 2012, as of March 18, 2013 you still can’t get a Pebble watch. But that’s not why I’m writing. I know the Pebble watch will eventually come out by either Pebble or some other company so I’m writing to explain how this watch could be helpful to doctors.

    Pebble Watch Notification AlertsAccording to their website, Pebble watches have “notifications, messages and alerts,” for:

    • Incoming Caller ID
    • Email (Gmail or any IMAP email account)
    • SMS on both Android and iPhones
    • iMessage (iOS only)
    • Calendar Alerts
    • Facebook Messages
    • Twitter
    • Weather Alerts
    • Silent vibrating alarm and timer

    It’s not just for active individuals or sly students, this is perfect for doctors and dentists who can’t stop to scrub off again after checking their phone or pager. This is similar to the reason Bluetooth technology was developed for Windows authentication – doctors no longer have to press CTRL+ALT+DEL and enter their username and password every time they walk up to a computer. As long as they have their Bluetooth-enabled device, the computer automatically logs them on. It uses a Bluetooth protocol for wireless sensor authentication that is HIPAA-compliant.

    Would Pebble watches be HIPAA-compliant? Possibly. A company called MyCareText is already counting on delivering their text messages to doctors wearing Pebble watches and Pebble seems to like their idea. I have to give credit to a dental assistant named Brandon Kollar who works for one of my clients, a local Indianapolis dentist. He wanted to invent a watch that would allow him to get his text messages and Caller ID notifications on a watch via Bluetooth. I didn’t realize this had already been done until I re-watched the video on 3D printing. When I sent him the link, he didn’t reply. He’s always coming up with new ideas so maybe one day he’ll hit on one he can run with – or maybe he can write an app for it.

    Pebble Watch SDK

    According to Mashable, the Pebble Watch software development kit (SDK) is coming out in April, 2013. A (SDK) is a set of software development tools that allows for the creation of applications for a certain software package or hardware platform. Mashable writes, “In this initial release, the SDK will be fairly limited; developers won’t yet have access to the accelerometer or communication between watchfaces and smartphones.” Pebble founder Eric Migicovsky said in a Kickstarter post, “I know we have communicated very poorly to developers up until this point, but we hope that you’ll understand how important it was for us and for Pebble as a platform to have the initial release of the hardware go well.” More than 40,000 Pebble watches have been built for it’s initial 70,000 backers and of those, approximately 30,000 have shipped leaving backers waiting over 6 months to get their watches. As one commenter on Hacker News (HN) stated, “From a startup perspective, Pebble is an example of how to ruin an opportunity to build a community around a product offer.” Pebble may have inadvertently created both a new market and an opportunity for Apple to strike.

    Apple Smart Watches

    Another HN post commenter writes, “One thing the Pebble has convinced me of is that smart watches will be a popular product category in the near future. There’s just too much potential, and even my very basic, very early-stage Pebble has already become one of my favorite gadgets.” In case you missed it, Pebble raised over 10 million dollars for a watch that didn’t even exist yet. Pebble wasn’t the first company to develop a smart watch. Sony has the MN2SW SmartWatch and the Ericsson LiveView and Motorola has the MOTOACTV Sports Watch. All three deliver text messages to your watch via Bluetooth from your smart phone, but let’s think for a second. Who is the 800-pound gorilla in the room of mobile devices? When the sleeping giant wakes up to a new revenue source to further tie their dominant platform of iPods, iPhones, and iPads together with a new iWatch, people will be saying “Pebble who?” Apparently this has already happened and Apple will be releasing a smart watch this year (2013). It looks like it will be more like a band with a flexible touchscreen display, but only time will tell.

  • Intermedia Office in the Cloud vs. Office 365

    A local Indianapolis dental office has decided not to update their local Exchange software and asked me to review hosted Exchange providers and online office productivity suites from Intermedia and Microsoft. They both are cloud-based and use Microsoft Office products, but each has slightly different features and benefits.

    • Intermedia’s “Office in the Cloud” boasts migration support and has less limitations than Office 365, but no productivity software – it’s only a communications platform
    • Office 365 has a plan that includes email, all of the communications offered by Intermedia (except hosted PBX), and offers cloud and desktop versions of Office software

    In order to help the dentist choose a possible plan, I needed to go over some of the features of Sharepoint (Microsoft’s Intranet software) and Lync (Microsoft’s chat software) to see how many bells and whistles he wanted. I boiled all the various choices down to these two plans, which really depended on whether or not he wanted the productivity software or just communications software:

    • Office 365’s E3 plan comes with email, Sharepoint, and desktop versions of Office 2010 for $20 per user per month. The only thing it doesn’t have is the Lync phone services.
    • Intermedia’s Professional plan which comes with migration support, hosted email, and Sharepoint, but no Office applications (online or off) for $12 per user per month.

    Here is a diagram I made up to help explain visually the differences between Intermedia Office in the Cloud™ and Office 365™:

    Intermedia vs Office 365

    Why Microsoft? Why Not Google?

    Most of my local Indianapolis clients use Google Apps for their email (Gmail) and Intranet sites (Google Sites), but this particular dental office is a Microsoft shop. It’s what they understand and they didn’t want the learning curve of learning something new or having to pay someone everytime they had a question. While it is true that you can use Outlook with Google Apps, that’s not for everybody. Outlook with Exchange offers many more things you can do with Outlook than Outlook with Google Apps. One example is email directory integration.

    Why the Cloud? Why Not Install Locally?

    Essentially the business owner is choosing to outsource all of their hardware costs, all of the hardware maintenance, and some of the software support to a managed service provider on the Internet. Instead of paying a large upfront cost for a new server, new software licenses, and the IT installation costs, the business owner is choosing to pay one low, predictable cost per month for a predictable service as a product. Even Dentrix has jumped on the cloud with their newest, Dentrix Ascend software, which runs in Chrome. If you’re considering a jump to cloud apps, consider reading 5 Ways to Compute Cloud Computing ROI.

    If you liked this, consider join my mailing list to read more like it



  • 3D Printing Resources for Beginners

    This video, Massimo Banzi: How Arduino is open-sourcing imagination was filmed in June of 2012 and it was one my first introductions to 3D printing. I heard about it on NPR that same month when Ira Flatow said, Can 3D Printers Reshape The World?. Since then I have learned a lot more, but I’m barely scraping the surface. I’m a newbie and this post is for beginners like me looking for pathways into the 3D printing world. So to start, I’ll start you where I started, with this video:

    Here are some links and information included in the video:

    • Thingiverse – now “MakerBot Thingiverse” – a place for you to share your digital designs.
    • Arduino – an open-source electronics prototyping platform based on flexible, easy-to-use hardware and software. It’s intended for artists, designers, hobbyists, and anyone interested in creating interactive objects or environments.
    • Copenhagen Institute of Interaction Design – An international centre of excellence for interaction design and innovation; seems to have replaced Interaction Design Institute Ivrea.
    • Creative Commons License – copyright licenses and tools forge a balance inside the traditional “all rights reserved” setting that copyright law creates.
    • GNU General Public License (GPL) – The GNU General Public License is a free, copyleft license for software and other kinds of works.
    • Android (Google) Accessory Development Kit (ADK) – a reference implementation for hardware manufacturers and hobbyists to use as a starting point for building accessories for Android.

    So it turns out that that video, while it mentions 3D printing in the beginning, has more to do with the Maker revolution. Here’s some 3D printing resources I collected:

    What software should I use if I’m a beginner in 3D design?

    • Google provides a free, easy to use application called Google Sketchup. This tool allows you to design everything you want in 3D, through an intuitive interface, and offers free 3D models for download.
    • Wings 3D is another free 3D application; the website has a forum, which is very useful to find answers to all your questions.
    • Blender is available for free, but targets a more experienced audience.
    • Newcomer Sculptris works like you are sculpting directly from clay.
    • Make Human is a free specialized in human body 3D designs and lets you play with all body and face details. Amazing!
    • (versions compatible with Sculpteo for 3D printing: “Nightly Build” or v. 0.9.1).
    • GLC Player is a free application which allows you to easily view 3D models. It’s lighter than regular modelling software so comes in handy when you just need to quickly check a 3D model before uploading it to sculpteo.com (are the materials properly linked to the model ? Are the textures in the right place? Has the model changed before and after the export?). GLC Player also lets you categorize 3D models into albums (like you would with a photo album).
    • 3D Model to Print (3DMTP) – A revolutionary cloud-based software service, focused on 3D architectural models. 3DMTP automatically, efficiently and economically transforms 3D designs, from BIM, 3D CAD, SketchUp software and other 3D visualization software into scalable and 3D printable model files.
    • Online Service
    • 3D Tin – A free browser-based CAD editor. Perfect for beginners and young makers, but with a growing list of advanced features attracting professional 3D artists as well.
    • Autodesk 123D – Free, fun, easy to use apps to take you from photos to modeling to making.

    What 3D printing services are available?

    • Shapeways – a 3D Printing marketplace and community.
    • Sculpteo – Innovative 3D printing service for creative people – great FAQ with lots of resources

    What 3D printers are available?

    Are there any other 3D printing guides?

    • MAKE Magazine’s Ultimate Guide to 3D Printing

    Other Free Design Software:

    • Dia – Diagramming tool like Microsoft Visio
    • Auto CAD trial (CD or Download)
    • Smart Draw

    I recently identified 3D printing as one of the 13 Trends That Are Changing the World and will soon be writing up a list of 10 Ways to Make Money from 3D Printing.

  • Eye-Fi Wireless Card Helps Improve Dental Process

    A Eye-Fi wireless flash card turns almost any digital camera into a wireless camera. This type of wireless card helped solve a problem at an Indianapolis dentist who needed a fast and easy way to take new patient photos.

    Eye-Fi Camera CardEach new dental patient was supposed to get their picture taken so it could be added to their Dentrix patient records. Before the Eye-Fi wireless card they were forced to turn off the camera, take the flash card out, place it into a flash card reader, copy the files, then go back to Dentrix to add the patient photo.

    With the new Eye-Fi wireless card they now take the picture and go straight to Dentrix to add the photo from the network drive. Now new patient photos actually get taken because there are less barriers to the process. This is just one of the ways you can use this type of technology, but it’s not without some issues.

    Eye-Fi Connectivity Issues

    During a recent Windows Update, Windows DNS took over the communications port used by the Eye-Fi transfer software. After reviewing Eye-Fi Support, I found that the Eye-Fi wireless card communicates on port 59278. Windows DNS had taken over that port and Eye-Fi stopped working properly.

    Resolution “The Fix”

    I edited the Registry to exclude port 59278 for use by the Eye-Fi. This change only takes effect after the computer has rebooted. Occasionally more Windows Updates would occur and this process would need repeated, but it’s since stayed working for a while now.

    Eye-Fi (X-Fi) Troubleshooting

    Make sure the computer is logged in and that the orange ‘wi-fi’ symbol in the lower-right system tray is running. Dentrix does not require the server to be logged in to run, but the program that captures pictures on the network (Xfi) does require it. If Windows is logged in the program may not be running for some reason. Attempt to start the program from the Start menu. It will either start or give an error message. The worst case scenario is that you’ll have to manually copy files over using the media card in the camera.

    Connectivity Issues Due to DHCP Limits

    DHCPThe DHCP server that hands out IP addresses can become full and stop handing out IP addresses. This can happen when wireless access points share DHCP leases. The Eye-Fi camera card attempts to get a new IP address every time the camera turns on. If it has no address, it can’t communicate on the network.

    This issue can be fixed by a) deleting all the old instances of DHCP leases b) expanding the total number of IP addresses allowed in the DHCP range and c) restricting the number of days an IP address exists from the default 8 days to 5 days. This same issue would also prevent new mobile phones and tablets from joining the Wi-Fi network so that could also be a clue as to why the Eye-Fi card can’t connect.

    Indianapolis Dental IT Consulting

    My name is Erich Stauffer and I am a local IT business consultant who offers dental IT consulting to dentists in the Indianapolis area. I specialize in Dentrix, but have clients using Soft Dent as well. Most of the time issues are related to technology, which is why I am a Microsoft Certified Professional with A+ and Network+ certifications to back up the years of experience I have serving small business customers in the Indianapolis area. If you’re interested in a free consultation or technology review, please contact me.

  • 13 Trends That Are Changing the World

    Things change and will continue to change, that much we know. But sometimes the change is so incremental that it’s hard to notice. This post aims to take a step back and review where we are now and where we might be going.

    1. Crowdfunding – funding a project large or small used to be limited to knowing the right people, lucky breaks, or having a proven business model, but now a new method for funding a project has emerged. Crowdfunding allows many people to give small amounts, which in aggregate help fund a larger goal. It can be used to fund an art project, a new product, or even a political campaign. One of the most popular crowdfunding sites is Kickstarter, but AngelList has a list of crowdfunding sites here. Here is a list of crowdfunding for scientific research. We will continue to see more of these types of sites set up to serve more unique, niche areas of the economy.
    2. Crowdsourcing – breaking big jobs into little jobs that anyone can do or opening up a contest for a complex problem that anyone can enter are two forms of crowdsourcing. Sites like Amazon Mechanical Turk is an example of the former, creating small, repeatable tasks for people to perform while the X Prize Foundation is a good example of the latter where prize money is given to those who can show they can overcome big problems. Crowdsourcing has proven to be fuel for innovation when traditional methods just aren’t working. This will continue be a method used by organizations in the future.
    3. Open Source – building hardware or software while making the information, code, and plans public information has proven to be a viable way to build new companies, highlight worker skills, and help the world. Old theories about how people won’t work for free or that organizations won’t do anything that doesn’t directly make them money have been turned on their head by open source projects like Wikipedia and Mozilla. Android, the most widely used mobile operating system, is also open sourced, along with the backbone of the Internet, Linux and Apache. The future will continue to use open source initiatives.
    4. Insourcing – the opposite trend of outsourcing, this is where organizations begin pulling their talent, manufacturing, and logistics back inside their company, not as a vertical move, but one that makes sense for communication, intellectual capital protection, and patent creation. Some of this may run counter to the open source movement, but it nevertheless is still happening. Companies who used to outsource their call centers or programming to India are now bringing the operations back to the United States. Even Apple is now bringing the manufacture of some of its products back to the United States.
    5. Infilling – instead of building out and creating more sprawl, communities are choosing to build in and between existing buildings in order to create more dense, walkable neighborhoods. Instead of creating new housing editions, new home construction is occuring in exsiting neighborhoods between existing homes. According to the EPA, “Nearly three out of four large metropolitan regions saw an increased share of infill housing development during 2005-2009 compared to 2000-2004.” This trend then allows more benefit from public transportation, bike and walking paths, which are growing in popularity.
    6. Cloud Apps – storing data and running programs from shared servers instead of each organization running local programs on local servers is more efficient and allows for easier access to the data from a variety of devices and platforms (as long as they are on the Internet). The high-availability of the Internet coupled with low server costs and the near ubiquitousness of smartphones makes for a perfect storm for cloud apps to replace local workstation and server apps like Microsoft Office. In some ways, the operating system itself has become less relevant as it is increasingly used only as a gateway to Internet-based cloud apps.
    7. Long Tail – this is the idea that there is just as much value in a wide variety of small niches as there is in the biggest blockbuster hits of any industry. If you’ve ever heard the term, the riches are in the niches, it’s true just as much as the riches are in the blockbusters. Back when books required cutting down a tree to print and movies were only distributed on VHS and DVD, the cost of printing anything other than the most popular items was prohibitive, but with ebooks and streaming video, the cost of distribution is way less, leading to more choice and a longer tail of products. The same is happening with 3D printing technology.
    8. 3D Printing – while reductive 3D printing technology has been around for a while, it’s the additive type that is getting the most attention nowadays because instead of using milling drilling technology to reduce a block of material down, additive printing builds an object up, which uses less material. When coupled with open source 3D printing hardware and cheap 3D scanning technology like the Microsoft Kinect, a new hacker-like “maker culture” is emerging that is set to create a whole new industry. There is a new industrial revolution and it’s happening in garages all over the country, which will create untold new businesses.
    9. Augmented Reality – while hinting at it for over a year, Google has officially released Google Glass to a limited public. The glasses layover meta information about your environment that only you can see and interactive with via voice. This is only one type of augmented reality, but it’s one I’ve predicted to eventually take the place of mobile phones and why I think Warby Parker will be the next Apple. Why would people take the time to look at their mobile phone when they can have the same relationship always in view? This technology is bound to be disruptive to privacy and relationships, but only time will tell.
    10. Electric Cars – while natural gas, electricity, and even coal has been delivered to your home over the last century, we’ve always had to drive to the gas station to fill up our cars. Now, instead of laying new gasoline pipelines to our homes, we can use the electric lines to charge our cars overnight. It’s perfect for short commutes and teenagers you don’t want driving very far, but that will change. Battery technology and power infrastructure will continue to improve along with society’s point of view of how a car should be driven and when. Electric cars will only continue to grow in popularity thanks mostly to Tesla Motors.
    11. Private Space Exploration – it’s hard to talk about private space exploration and electric cars without bringing up Elon Musk, founder of SpaceX and Tesla Motors. If it weren’t for the development and sale of payment processor, PayPal, there might not be a space vehicle capable of servicing the International Space Station right now, which is what SpaceX is doing. But the bigger story is the men who are going to Mars (1,2) and the organizations planning on mining asteroids for profit. The future outlined in Aliens is finally coming to fruition, just in time for the new Star Wars to come out in a couple of years (with J.J. Abrams!).
    12. Mobile Computing – mobile computing may not seem like that big of a deal now because it’s used so much and so often it’s starting to fade into the background, but that’s precisely why I bring it up. We all have Internet access, calculators, video/still cameras, calendars, social networks, GPS receivers, and highly specialized apps in our pockets. Most of us could do our jobs if not run our companies from our smart phones. While there is some decent processing power, most of it happens on the cloud, which is also where most of our data is stored. It’s the way things work now and will be more so in the future.
    13. Mobile Payment Processing – while this technology seems less revolutionary than space travel or electric cars, the ability for any person to accept any form of payment at any time is now at hand. From mobile to mobile payment apps at your bank to specialized services like Square, the ability to take credit card payments or make a payment using your mobile phone through services like Starbucks’ app make the mobile payment revolution a real one. The era of paper money and checks is slowly dying as the rise of the smartphone and Internet access makes this process much more efficient. Look for these services to grow.

    Of course there are more than these and some of you may argue as to the importance of these or others, but these are the ones I’ve been exposed to. It really boils down to three primary trends:

    • The love children of Smartphones and The Internet – what happens when the adjacent possible of two of the biggest technological contributions ever combine to form our new technological paradigm?
    • The love of Efficiency – electric cars and 3D printing are all about being more effecient and better stewards of our stuff – you shouldn’t have to move so much stuff around to move so much stuff around.
    • The love of Control – people want access to the stuff they want, whether it’s a new product, an old movie, their money, or their data – give it to them or they will find someone to give it to them for them.

    Thoughts?

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  • Exchange Public Folders and Tasks on iPhone and Android

    How do you sync Exchange Public Folders with Android/iPhone?

    There is no way for the iPhone to show the Public Folders on its own, so we have a few options:

    Exchange Sync iPhone Android

    1. Create additional Contacts and Calendar folders in Outlook. These new folders will synchronize with the Public Contacts and Calendars and as they’re in the mailbox they will simply appear on the Iphone as a new contact list and calendar
    2. Download the Public Folders App from the App Store
    3. Use CodeTwo’s Exchange Folder Sync or DidItBetter’s Add2Exchange software
    4. Easy2Sync for Outlook (requires installing Outlook on Exchange Server and using PFsync on Android devices)

    Most of these solutions are read only, one-way syncs, meaning you can’t add to the public folders from a mobile device. For the Android, there is only one option in the Android Market called Public Folder Sync.

    If you’re using Public Folders to store documents, stop doing so and begin looking for another solution immediately. Microsoft doesn’t recommend using Public Folders in Exchange to store documents and will be phasing them out past Exchange 2010. They have not updated how Public Folders work since 2003 after introducing them with NT4.

    How do you sync Exchange Tasks with Android/iPhone?

    On the iPhone, try TaskTask for syncing Outlook & Exchange Tasks. For Android, try TaskSync for Exchange.