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  • Mental Scaffolding and Informal Proofs

    In order to understand an idea, people need to work through the layers of understanding in a simplified, but similar way to how you first did when you discovered the solution. This allows them to test each step along the way until they reach a deeper proof that confirms the idea’s validity. This process is akin to constructing a logical proof, even if it’s done intuitively rather than formally. It is “standing on the shoulders of giants”.

    When an answer seems overly simple, people may instinctively doubt it because they haven’t worked through the “proofs” that make the simplicity credible. As they reason through discussion, they’re effectively piecing together the mental  steps that satisfy their need for validation. This pattern reflects the cumulative nature of knowledge—each new idea builds upon what is already understood, creating a foundation for accepting new truths.

    Mental scaffolding and informal proofs of understanding can provide the structure that makes it easier for others to accept new ideas based on previously accepted knowledge.

    To lead a person up to an idea (rather than presenting it outright as a solution) is to build up to it with a mental scaffolding, like an informal math proof, to lead the listener through the process you took to get to the answer. Formal math proofs build upon axioms, but in other areas of life, we don’t have the benefit of those axioms so we have to rely on other building blocks.

    In some ways, all reasoning relies on a foundation of prior knowledge and collective beliefs. This concept of mental scaffolding and informal proofs provides us a mechanism to build complex ideas from simpler ones (like the process I’m doing right now in this book).

    But mental scaffolding and informal proofs are just one way to help you disseminate your ideas and prevent initial rejection. Here are some other strategies counteract these biases:

    1. Start from First Principles – First Principles thinking periodically breaks down ideas into their core components, questioning assumptions and working back from foundational truths (similar to Working Backwards or Reverse Engineering, which will be discussed later). By resetting to first principles, they can “replant” the Idea Tree when needed, creating space for innovation.
    1. Build in Discussion and Dialogue – Discussing ideas with others can not only satisfy their need for understanding and ultimately accepting the answer, but it also aligns with one of the the 48 Laws of Power by Robert Greene, “Law 31: Control the Options: Get Others to Play with the Cards You Deal,” which emphasizes the importance of framing choices and influencing decisions before they are publicly debated or decided upon.
    1. Seek Elegant Simplicity, not Complex Compromise – Encourage readers to actively seek solutions that are both simple and profound. Explain that simplicity doesn’t mean sacrificing quality; rather, it requires distilling the core of the solution. Recognizing elegant simplicity allows us to see the strength in straightforward answers.

    The main idea is to occasionally reflect on how you engage with ideas. Challenge yourself and others to think differently about simplicity and to approach solutions with a mind open to the elegance within straightforward answers.

    This is chapter 5 in my book, Think Again, on Amazon Kindle.

  • Initial Rejection Bias

    Have you ever had an idea rejected at first, only to have someone come back to it later and realize its truth? This can be due to The Simplicity Paradox or Initial Rejection Bias.

    Initial rejection bias is the phenomenon where the first idea is dismissed by a person or group simply because it is first. And when coupled with the innate suspicion that something simple must be incomplete or inadequate, it further moves a person to reject it.

    This can happen with a partner when choosing a name for a baby or with a group of people suggesting places to eat. Often the first thing suggested is rejected due to initial rejection bias.

    “The tallest poppy gets cut down” is a proverb that describes the common psychological and social behavior that is often rooted in status quo bias, fear of standing out, or social conformity. Oftentimes the initial proposal is dismissed simply because it’s the first to “stand out.” Additionally, there’s anchoring resistance, where groups avoid the first idea because they worry it will set a fixed direction (a “trunk”) too early.

    People often believe the “best” idea must come after careful deliberation. While this is sometimes true, this can lead to good ideas being thrown out in favor of further brainstorming, even when the first suggestion might have been sound.

    Only when the initial rejection bias is removed is the group able to accept it, because they have understood what the solution means. Only through exploration and discussion can the group unpack the “deceptive depth” of the simple solution, revealing that its elegance actually stems from a well-rounded understanding—thus overcoming the initial bias.

    Knowledge or understanding is often built layer by layer, drawing on foundational ideas that have already been established—similar to how formal proofs build upon axioms and previously proven theorems. In informal reasoning, people rely on a kind of mental scaffolding or internal “proof” process where they validate new ideas based on established beliefs, past experiences, or accepted truths.

    Occam’s Razor asserts that simplicity often holds the best answer, yet highlights how simplicity must first prove its merit before being accepted. The idea is to reason to a solution through proofs in a “standing on the shoulders of giants” type of way. We’ll cover that in the next chapter.

    This is chapter 4 in the book, Think Again, on Amazon Kindle.

  • The Simplicity Paradox

    Have you ever been part of a group that dismissed an answer because it seemed too simple?

    While simplicity is often the hallmark of great ideas, it’s not always easy to recognize. Simple solutions can appear deceptively shallow, leaving us feeling that something so straightforward must lack depth. This bias against simplicity is powerful; in many cases, we reject the simplest answers before fully understanding their value. I call this The Simplicity Paradox.

    Once an idea is accepted, it becomes entrenched, but, when ideas are still in their “seed” stage, they’re often brushed aside, especially if they appear too simple.

    This phenomenon has been referred to in other areas as “elegant simplicity” or “deceptive simplicity”, which is similar to the heuristic, “Occam’s Razor”, which is where simpler explanations are often preferred, but only after fully understanding the complexities involved.

    The Simplicity Paradox states that simplicity often masks the underlying complexity and effort required to truly understand and express something. The paradox lies in the idea that achieving simplicity often demands a deep, complex journey of learning and refinement.

    A person with deep understanding can make even complex ideas seem straightforward in their essence. Albert Einstein: “If you can’t explain it simply, you don’t understand it well enough.” (SEE E=mc2.) Blaise Pascal, a French mathematician, physicist, and inventor once said, “I have made this letter longer than usual because I lack the time to make it shorter.” 

    Richard Feynman,an American theoretical physicist, also spoke about this idea, emphasizing clarity and simplicity as markers of genuine understanding. Feynman emphasized the importance of truly understanding a subject in order to explain it clearly, and he developed what’s known as the Feynman Technique for learning. He believed that if you can’t explain something in simple terms, then you don’t fully understand it.

    In his teaching, Feynman encouraged people to break down concepts to the simplest language possible. He argued that, when you really grasp something, you can communicate it without jargon, in a way that anyone can understand. His approach was to keep digging deeper until every aspect of a concept could be explained simply, showing that true mastery means seeing through the complexity to the underlying simplicity.

    I remember when I first started a job at a software company and I asked my manager what our software did. He simply said, “It’s field service software.” Not knowing what that meant, I asked him to explain it and then when I, explaining it to others, it would take me around 5 minutes to explain it until one day I too just began saying “It’s field service software.” This is because I finally had the depth of understanding as to what those words mean.

    Language itself embodies this paradox, as each word seems straightforward but carries layers of meaning shaped by collective agreement and individual interpretation. It’s as if each word is a distilled vessel of thought, simple on the surface but rich in the depth and history of human understanding.

    But what happens when you know you’re right, but your idea is still rejected outright?

    This is chapter 3 of Think Again, available on Amazon Kindle.

  • The Reinvention Fallacy

    Have you ever had someone who didn’t understand why something was the way it was so they wanted to rebuild it? The act of rebuilding it helps them understand it, and they end up building something similar. Oftentimes, as a business analyst I was asked to build something only to discover that it had already been built sometime in the past (I called that an “archelogical find”).

    And the solution is temporary because the next person or group to encounter that problem or system will have to learn it too. If the first person or group had just learned or kept the original system operating, it wouldn’t have needed to be rebuilt. I call this the “reinvention fallacy”.

    The reinvention fallacy is  the act of reinventing something to understand it, which can often take the same amount of effort (or more). This is because they either won’t take the time to learn it or they have a bias that because they don’t understand a system, it must be wrong.

    Here are a few cognitive biases and psychological tendencies that explain why this happens:

    1. Ego-Centric Bias: The assumption that because you don’t understand something, it must be flawed or poorly designed. This bias leads to dismissing the value of existing systems in favor of creating new ones.
    2. Not-Invented-Here (NIH) Syndrome: A tendency to distrust or undervalue solutions or systems created by others and instead prioritize rebuilding or creating something from scratch, even if the existing solution is adequate.
    3. Curse of Knowledge (Inverse): This occurs when someone lacking knowledge assumes the system is overly complex or broken, rather than recognizing their own learning gap.
    4. Action Bias: A preference for taking action (e.g., rebuilding a system) over inaction (e.g., learning the existing one), even if action isn’t necessarily the optimal solution. This bias can create a false sense of productivity.
    5. Dunning-Kruger Effect: In its early stages, this effect could explain why someone underestimates the complexity of an existing system and believes they can create something better without fully understanding the original.
    6. Reinvention Bias: This is the “grass is always greener” tendency to favor starting over rather than learning or adapting what’s already there, driven by the mistaken belief that rebuilding will lead to better outcomes or deeper understanding.

    But what happens when an idea is first getting started? Oftentimes there is just as much resistance to an idea first getting established. We’ll cover that in the next few chapters.

    This is chapter 2 of Think Again, available on Amazon Kindle.

  • The Idea Tree

    Imagine a logo of one of your favorite brands. More likely than not, it has changed slightly over time, but maintained some elements about it, as if it is on an evolutionary path. Rarely, if ever, is the brand and logo wholly re-invented to look and feel different.

    Now there are many branding and marketing reasons for this having to do with brand recognition and goodwill, but it’s a great metaphor for when this type of effect happens in other areas of our everyday lives.

    Once an idea is first introduced it often mutates and grows from that first introduction and rarely if ever gets readjudicated or reasoned back from first principles to reimagine it. In this way, the idea is like a tree that once planted, only has one “trunk” and is rarely if ever “replanted”.

    I call this “The Idea Tree”.

    This concept is a form of idea entrenchment or conceptual path dependency. Both terms describe how ideas, once established, tend to grow and branch without returning to their roots for reevaluation.

    Ideational inertia is another way to think of this concept, which borrowing from physics, when objects are in motion, they tend to continue along their established paths unless acted upon by a force (such as critical reassessment).

    In either case, without “replanting” ideas, they often keep expanding from a single, possibly outdated “trunk”. This is why reimagining from first principles (and other heuristic thinking methodologies discussed later) are so valuable.

    Idea Entrenchment

    Idea entrenchment describes the process by which ideas become firmly established and resistant to change. Once an idea becomes entrenched, it’s often taken as a given and rarely questioned, leading people to build upon it without re-evaluating its initial assumptions. This can occur due to familiarity, tradition, confirmation bias, or even from heuristic shortcuts themselves.

    Changing foundational ideas requires significant effort.

    In psychology and sociology, this concept is linked to cognitive rigidity, where thinking patterns become fixed. In organizations or societies, entrenched ideas might lead to institutional inertia, where the established ways of thinking or acting persist even if they no longer serve the original purpose.

    The Remedy

    So what’s the remedy for this? We can look to mental shortcuts, ideas from a heuristic way of thinking to occasionally reimagine from first principles – but another method is to occasionally ask yourself: what could we stop doing, start doing, or change?

    This is often referred to as a “stop-start-continue” analysis. This framework is widely used in personal reflection, team retrospectives, and strategic planning. It prompts a person to reevaluate their current actions, identify new opportunities, and retain valuable practices, making it a powerful tool for breaking entrenched ideas and routines.

    When paired with reimagining from first principles, stop-start-continue can help a person systematically identify areas for improvement or innovation, creating a balanced approach to rethinking entrenched ideas that have gained ideational inertia. It offers a structured way to question and adjust practices without the overwhelming task of reinventing everything at once.

    Revisiting from first principles and the occasional stop-start-continue analysis can help teams and individuals see whether their initial “trunk” of an idea tree still aligns with current goals or whether “replanting” could yield something more impactful.

    However, you may find that some ideas do not need to be revisited, but still do get revisited due to a lack of institutional knowledge or a bias against established systems and processes. We’ll cover that in the next chapter.

    This is chapter 1 of Think Again, available on Amazon Kindle.

  • Think Again

    Rethinking, Refining, and Communicating Ideas That Stick: A Guide to Understanding, Shaping, and Sharing Ideas with Clarity and Purpose

    What makes an idea stick? Why do some ideas grow and evolve, while others get rejected outright? And how can you communicate your ideas in a way that makes them truly resonate?

    In Think Again, you’ll explore the life cycle of ideas—from their inception to their acceptance or rejection. Drawing on concepts like The Idea Tree, The Simplicity Paradox, and initial rejection bias, this book reveals the hidden forces that shape how we think about and share ideas.

    Discover practical tools for rethinking entrenched ideas, reimagining from first principles, and overcoming biases that block innovation. Learn how to craft your ideas for maximum impact using strategies like stop-start-continue analysis, mental scaffolding, and Feynman-inspired clarity. Whether you’re solving a problem, designing a brand, or presenting a vision, Think Again provides the mindset and methods to refine and share your ideas with confidence and simplicity.

    Perfect for creatives, leaders, and thinkers, this book is your guide to understanding the power of ideas and mastering the art of effective communication in a world where clarity is king.

    Buy Think Again on Amazon Kindle.

  • 10 Bold Predictions for Elon Musk’s Companies: How Tesla, SpaceX, Neuralink, and More Could Shape the Future

    Based on what you know about Elon Musk and his companies and the state of technology in the world, what are some guesses you have about new products and synergies between the companies? An example would be Tesla utilizing their solar power technology to power computing clusters for AI; and Neuralink utilizing Tesla’s Optimus technology in combination with their Telapathy technology. What else can you think of? Below are 10 things ChatGPT found.

    Here are some speculative synergies and new product ideas across Elon Musk’s companies, based on their current trajectories and overlapping areas of expertise:

    1. Tesla and SpaceX: Energy Storage for Off-World Colonization

    • Concept: Tesla’s energy storage technology (Powerwall, Powerpack, and Megapack) could power off-world colonies or bases on the Moon and Mars.
    • Details: SpaceX’s Mars colonization vision could integrate Tesla’s solar and battery technologies to create sustainable, self-sufficient energy systems for extraterrestrial habitats. These systems could be transported via SpaceX’s Starship rockets, enabling long-term operations independent of Earth’s resources.

    2. Neuralink and Tesla: Autonomous Medical Assistance

    • Concept: Using Tesla’s Optimus robot, combined with Neuralink’s brain–machine interfaces, to provide autonomous medical care and companionship to people with limited mobility or neurological conditions.
    • Details: This could allow patients to interact directly with Optimus robots via Neuralink’s technology, where the robot would assist with daily tasks, monitor health conditions, and even perform minor medical tasks. This system could be expanded to provide in-home support for the elderly or disabled, creating a new frontier in remote health assistance.

    3. SpaceX and Starlink: Autonomous Drone Operations and Remote Monitoring

    • Concept: Combining Starlink with Tesla’s autonomous technology to enable fleets of autonomous drones and vehicles that operate globally in real-time.
    • Details: Starlink’s global coverage could allow Tesla vehicles, as well as autonomous drones, to operate in remote or rural areas with reliable connectivity. This could support activities like agriculture automation, environmental monitoring, search-and-rescue missions, and disaster response, leveraging Tesla’s AI and autonomy frameworks.

    4. Tesla, xAI, and Dojo: AI-Powered Personal Assistants

    • Concept: Tesla’s in-car AI assistant powered by xAI’s advanced AI algorithms and optimized by Dojo, Tesla’s powerful supercomputer.
    • Details: This could create a highly intelligent in-car assistant capable of understanding nuanced instructions, providing highly personalized navigation, suggesting optimal driving routes, managing energy efficiency, and assisting with route planning for Tesla vehicles. It might even extend to personal productivity, allowing the car to act as a mobile workstation.

    5. Tesla and Neuralink: Brain-Driven Vehicle Controls

    • Concept: Use Neuralink’s brain-machine interface to allow drivers to control certain vehicle functions directly with their thoughts.
    • Details: This could initially serve individuals with mobility impairments but later extend to wider applications. For example, Tesla owners could adjust settings, activate autonomous driving, or even summon their vehicle using Neuralink-enabled commands, creating a “hands-free” driving experience.

    6. xAI, Starlink, and SpaceX: Interplanetary Communication and AI-Driven Systems

    • Concept: Utilizing xAI’s AI models and Starlink’s communication network to create an autonomous, interplanetary communication system for future Mars colonies.
    • Details: SpaceX’s Mars colony will require consistent communication between Earth and Mars. An AI-powered communication relay, managed by xAI and Starlink, could help handle delays and manage data intelligently, allowing for more effective communication between planets with minimal manual oversight.

    7. Tesla and Neuralink: Optimus Robot as a Cognitive Extension

    • Concept: Tesla’s Optimus robot could serve as a “cognitive assistant” through integration with Neuralink.
    • Details: People could employ Optimus robots to perform complex tasks that require higher levels of thinking and physical skill. Through Neuralink, the robots could mimic human actions based on neural feedback, potentially assisting people in manufacturing, construction, or high-risk environments, like deep-sea or space missions.

    8. Tesla, The Boring Company, and SpaceX: Smart City Infrastructure

    • Concept: Combine Tesla’s energy solutions, The Boring Company’s transportation tunnels, and SpaceX’s launch technology to create sustainable, high-tech “smart cities.”
    • Details: These cities could include electric vehicles and autonomous public transportation systems running through Boring Company tunnels, powered by Tesla’s solar and energy storage solutions. SpaceX’s launch facilities could be integrated into these cities, allowing for rapid cargo or even passenger transportation across continents via rockets.

    9. Neuralink and xAI: Cognitive Enhancement and Learning Acceleration

    • Concept: Neuralink’s brain interfaces could integrate with xAI’s advanced machine learning models to enhance cognitive functions or accelerate learning.
    • Details: For example, xAI could develop AI-driven educational modules that communicate directly with Neuralink’s brain implants, facilitating rapid knowledge acquisition. This could aid in professions that require advanced training, like pilots, surgeons, or engineers, as well as assist individuals with cognitive impairments.

    10. Tesla Energy, SpaceX, and Starlink: Emergency and Disaster Relief System

    • Concept: Deploy mobile energy units and connectivity solutions for areas impacted by natural disasters.
    • Details: Tesla Energy’s mobile power storage units, Starlink’s satellite internet, and potentially Tesla’s autonomous vehicles could create a rapid-deployment emergency relief system. This setup could help restore power and connectivity to remote or heavily impacted areas during disaster recovery efforts.

    These ideas illustrate how Musk’s diverse ventures could integrate into a cohesive technological ecosystem, offering new levels of connectivity, autonomy, and enhancement for individuals and society.

  • From Music to Merchandise: Envisioning Taylor Swift’s Next Brand

    “Look what you made me do.” -Taylor Swift after starting her new brand.

    Celebrities have successfully leveraged their fame and influence to create and promote brands that resonate with their personal ethos. Conor McGregor capitalized on his Irish roots by launching the whiskey brand Proper No. 12. Ryan Reynolds used his fame for Aviation Gin and Mint Mobile. And Gwyneth Paltrow entered the lifestyle and wellness market with the launch of Goop, a brand synonymous with holistic living.

    No one currently has as big of a fan base as Taylor Swift. Let’s imagine what kind of retail business she would start – based on her brand.

    Fashion and Merchandise Line

    Taylor Swift is not only known for her musical prowess but also for her distinctive style. A fashion and merchandise line could include clothing items inspired by her iconic looks, as well as accessories and collectibles that resonate with her fans. Kanye West, Jay-Z, Pharrell Williams, Rihanna, and Drake have all done this.

    Beauty and Fragrance Products

    Given the ever-growing popularity of celebrity-endorsed beauty products, if Taylor ventures into the beauty industry, she could develop a line of cosmetics or fragrances that reflect her personal taste and values, creating a connection with consumers who admire her not just for her music but also for her sense of individuality. Lady Gaga’s Haus Laboratories is an example.

    Socially Conscious Brand

    Building a brand with a strong social or environmental mission could align with Taylor Swift’s public persona. This could involve creating a line of products that support charitable causes or promote sustainability. A socially conscious brand would not only showcase Taylor’s commitment to making a positive impact but also resonate with consumers who prioritize ethical and responsible consumerism. Jessica Alba’s Honest Company is an example of this.

    Digital Content Platform

    Leveraging her influence and storytelling skills, Taylor Swift could consider creating a digital content platform or leverage her capital to help produce original multimedia productions. Reese Witherspoon’s Hello Sunshine is a great example of this. She helps turn books into movies.

    Book or Publishing Venture

    Speaking of books, Taylor could explore a book publishing venture, such as releasing books or collaborating on storytelling projects, could allow her to connect with fans in a new and meaningful way, extending her brand into the realm of written expression.

    With Taylor Swift’s multifaceted talents and her massive global following, a fashion and merchandise line appears to be a strong option. This choice aligns with her distinctive style, allows for creative expression, and taps into the lucrative market of celebrity-endorsed fashion. A well-designed fashion and merchandise line could not only cater to her existing fan base but also attract new audiences who appreciate her influence in the world of fashion and entertainment.

  • Senior Director of Operations, eCommerce

    Senior Director of Operations, eCommerce

    As your Senior Director of Operations, eCommerce, I will deliver critical thought-leadership and execution role that uses analytical skills and strong judgement to drive change for customers and associates. I will work with product, engineering, and various business leaders to align operations performance against the functional and departmental strategic business plans while influencing change. I will lead your internal operation teams that impact thousands of associates and millions of customers.

    Qualifications and Skills:

    • Expertise in delivering results within complex programs.
    • Know Customer Service organizations inside and out.
    • Familiar with process improvement and implementing change for large operations.
    • Led large organizations focused on balancing customer and associate needs.
    • Organized, disciplined, and can manage multiple teams simultaneously.
    • I’m a master at making things easily understood through visuals or narratives.
    • I have high standards and can hold teams accountable.
    • My second nature is to drive change influenced by data.
    • I’m stimulated by challenges and are ready to engage at Fortune 1 at scale.

    I’ll make an impact by:

    • Delivering operational excellence for our customers.
    • Being a servant leader for your teams focused on a mixture of data and anecdotes to advocate for change.
    • Creating, developing, and executing operational work plans that focus on quality, cost, and team engagement.
    • Building and maintaining relationships with leadership from multiple functions.
    • Supporting strategies and driving initiatives that attract and retain diverse and inclusive talent building high-performing teams.

    Summary:

    If you are looking for a customer and data obsessed individual who thrives in ambiguity, has innate curiosity to explore and learn, and has a passion for data, then I am your person. The work I will lead will touch millions of customers across our online and stores experiences.

    If your team has broad reach, high exposure, and deep impact or if the work involves cross-functionally across many areas of the business (supply chain, store operations, product, marketing, finance, customer care), I have a unique view of what it takes to run a successful omni-channel retailer.

    If you’re interested in hiring me or my ecommerce consulting business, please send me a message or connect on LinkedIn.