Customer Acquisition Systems in a Marketing Ecosystem

You may have heard of “marketing platforms“, but I’d like to introduce what I’d like to call “marketing ecosystems”.

What is a Marketing Ecosystem?

While a marketing platform contains a ‘home base’ such as a web site and its corresponding marketing channels such as Twitter, Facebook, and Books – a Marketing Ecosystem takes a slightly broader view and encompasses:

  • The Marketing Platform
  • The People Doing the Marketing
  • The Processes of the Platform & the People
  • The Technology used by the People
  • A/B Testing, Events, Analytics, SEO, Twofers

Customer Acquisition Systems in a Marketing EcosystemA Marketing Ecosystem is a Customer Acquisition System that funnels traffic and buyers from the Marketing Platform into a trusted Onboarding System that has feedback loops to the Marketing Platform.

The outputs are blog posts, videos, social shares, books, events, products, and services. The inputs are traffic, phone calls, email, email sign-ups, new clients, and revenue. I’ve written before about how books are the new business cards, but now books can be your advertising too.

Licensing & Commercialization of Intellectual Property (Twofers)

In marketing terms, this is referred to as “repurposing content“. Content is the energy that keeps this Marketing Ecosystem running. Content creates traffic. Traffic leads to revenue.

The most effort should be spent on making the best content possible. Marketers will say “make it share-worthy” or “remarkable“, but let’s get back to basics. It needs to be quality. Quality attracts quantity. This is the core of Content Marketing.

An Example of Content Flow Through the Marketing Ecosystem

A trusted, knowledgeable person is mined for their insight. This insight is edited into a series of blog posts, a book, and several videos. In each of these marketing channels, backlinks are placed to buy a product or service and sign up for an email list. The same content is then sent to this email list with more links to buy products or services, but everything should be tested.

Test Everything (Beta Title for this Section Until Further Tests Completed)

Test Everything is a Marketing Ecosystem tenet. In SEO, conversions, and sales, the single most important element is the TITLE of the page, post, book, or sales brochure. In books, the cover is the second most important element. But how do you test? Using Facebook, Twitter, and Google Ads, test titles and covers until a significant improvement in sales is discovered.

Don’t Forget About the People or the Products and Services

Remember that this Marketing Ecosystem is made up of people talking to people who have problems that the products or services solve. People are messy, emotional, and rarely rational. They make decisions based on copy, design, urgency, FAQs, or personal referrals. And keep in mind that the people who answer the phone or emails also have emotions – so they need properly trained, but all of this cannot happen without quality products and/or services.

The marketing ecosystem can be perfect, but it will implode if the product or service is awful. A Marketing Ecosystem Engineer must ascertain whether or not a product or service is worth supporting or whether the product or service first needs further developed.

On Building a Customer Acquisition System using a Marketing Ecosystem

Once a marketing ecosystem is fully understood and the product or service has been fully vetted, a Customer Acquisition System can be built. This system would provide the editing and implementation of the web and social design, content creation, distribution, events, referral connections, email marketing, onboarding training, and do A/B testing and analytics. This system could be offered as a service.

An Example of a Customer Acquisition System at Work

A dentist is interviewed for his dental knowledge. This is turned into a series of blog posts and videos. Each of these have the opportunity to directly sell or add to an email list. The blog posts are turned into a book, which is sold on Amazon. This book also has links back to his products and services + the ability to sign up for his email list. The dentist can now claim that he is a published author. Each title and cover is A/B split tested to ensure the highest ranking and payout – and ultimately increased conversions.

How I Have Applied This System in the Past

I have attempted to create and use a system like this by taking some of my most popular blog posts on Erich Stauffer figurines (1, 2, 3, 4, 5) into an ebook on Amazon. However, I did not test the cover and feel that its design has hampered it’s sales. My Youtube channel is called “TheBlogReader” because it was meant to record me reading my blog posts as a form of repurposing content. I only did that a couple of times though, however I still recommend it to my clients, but they hardly ever want to do it. Maybe they are expecting me to do it for them. Video is one of the things I am going to be working on more this year.

How to Create a Customer Acquisition System

I’d like to say I have this all figured out, but I’m still learning and trying new things. I’m going to apply some of these principles to a new project I’m working on – one that I can’t share yet – but if you run a business in the Indianapolis area and want to talk about it, please let me know.

Two Types of Clients

In the 10 months since I went full-time running Erich Stauffer I have taken clients from a dysfunctional, disparate web presence to having a cohesive web platform that they can use to self-market their own business in a responsive manner. I’ve converted clients to WordPress, implemented Google Apps, and ensured their files were getting backed-up.

I had a client email me to tell me. “[We] are progressing with WordPress. Little steps but steps none the less. Although I was not always thrilled with the WordPress idea I do want to thank you again for leading me down this path. All things considered it is not everything I want…but, it has allowed [us] to make changes and updates from my desktop that were never possible before.”

All of this has led me to discover that the clients I have now are not the same clients I had 10 months ago. They are not the same clients without a website, a social marketing strategy, or an email newsletter. They are clients with questions about how to use their new marketing platform to integrate into how they run their business. They are businesses who want to get more out of their initial marketing to see a return on that investment (ROI).

Integrated Marketing is Responsive Marketing

When you use your web platform to respond to marketing data to fulfill daily production goals, fill appointment slots, or push a particular product, you are practicing integrated marketing techniques. At Erich Stauffer, we can teach you how to have a responsive marketing strategy that is integrated with your business processes and procedures. We will train you or your staff to use your web marketing platform to work for you.

I still serve that first type of client who needs their first web page or their web site converted to WordPress for easier management. I still help people setup their Facebook, Twitter, Google+, LinkedIn, and Pinterest accounts. I still help people setup or optimize their email marketing solutions, but now we also do more. We are technology consultants specializing in web technology and business analysis. I am Erich Stauffer.