Category: Uncategorized

  • Director of Operations, eCommerce – Research & Insights

    As your Director of eCommerce Operations – Driver Research & Insights I will lead a team of Senior Managers, leveraging my natural curiosity and strong knowledge of research methodologies to lead strategic initiatives within your End 2 End Delivery business. I will develop recommendations, roadmaps, and strategies, by sourcing, organizing, analyzing, and interpreting data and information, to provide influence and insight on current and future business trends. I will be conducting analyses of initiatives to understand and communicate trends, translating data analysis into recommendations aligned with business objectives, and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.

    Qualifications:

    • I have a deep understanding of research methodologies and am skilled in using insights to create business strategies
    • I have strong analytical, research, strategy, product skills to interpret insights coming from various initiatives and data sources
    • I am experienced in research in the areas of Voice of the Driver / Customer or loyalty
    • I have experience in the Last Mile Delivery space or a deep knowledge of the gig industry and the marketplace economy
    • I am comfortable working in a fast-paced startup environment with day-to-day ambiguity
    • I am an accomplished business leader with experience in a demanding environment
    • I am a strategic thinker, and have the ability to look at the long term and are comfortable making tough decisions
    • I am someone who can execute, with strong discipline and organization skills

    Experience:

    • Oversees the execution of large-scale, complex projects, workstreams, and programs by managing and modifying associated project plans; creating and managing task timelines; formatting and maintaining project data; organizing and facilitating communication materials to ensure successful rollouts and implementations; identifying performance standards; measuring progress and adjusting performance accordingly; developing solutions and contingency plans for issues that have been escalated by project managers; adjusting direction based on project evaluation; and managing budget and approving expenditures for assignments where required.
    • Develops recommendations for decision support by sourcing, organizing, analyzing, and interpreting data and information; providing influence and insight on current and future business trends; conducting analyses of initiatives to understand and communicate trends; translating data analysis into recommendations aligned with business objectives; and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.
    • Directs the implementation of business solutions by building relationships and partnerships with key stakeholders; developing new innovations and tools for site selection and continuously improving selection methodology; leveraging best practices from cross-functional partners to streamline and improve processes; analyzing and interpreting information for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas to reduce costs and meet business goals; ensuring data accuracy; using knowledge and experience of the business to determine what activities must be done by serving as subject matter expert; developing and implementing scorecards and other tracking mechanisms; creating new innovations for store activation; collaborating with and influencing operations and other internal partners in support of strategies; and driving execution to meet metrics through customer service and platform development.
    • Directs activities and projects that generate revenue, offset operational expenses, mitigate loss, and allocate or influence budget spending by researching and integrating information and data; applying business measures and analyses to identify improvement opportunities; analyzing and interpreting information by using various analytical methodologies for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas that reduce costs and meet business goals; using judgment to prioritize assignments; and ensuring data accuracy.
    • Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
    • Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
    • Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
    • Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

    If you’d like help with ecommerce operations, connect with me on Linkedin or email me to schedule a call.

  • Lean Forward

    The heart is deceitful above all things and beyond cure. Who can understand it?

    Jeremiah 17:9

    This is an anonymous guest post from a friend in response to my question: “What motivates you to keep going?”

    Trust me it gets dark for everyone.

    I feel it gets darker for people like us. Because we hold ourselves to a much higher standard.

    I’ve struggled with pride for a long time so much that even a person gave me a book on humility.

    Moving past that, people like us have this outgoing and ongoing effort. I don’t feel we can help it, it is a gift from God.

    There are big ass road blocks we and others face.

    Granted all of us take time off from it and get into slumps.

    But we see these glimmers of Hope and Sparkles in our kids. Will see our friends and Associates doing creative things that we know we’re capable of. We are supposed to be around we are supposed to be enjoying, we are supposed to be growing. 

    And it reminds us that we are Ultra creative and we may not have an immediate answer but we know multiple paths around something. And if we want something we find ways to achieve it or angles to try and eventually it comes.

    Then there are plenty of surprise blessings that can’t be explained other than mini miracles. So even being hard on your self there are so many positive reinforcements that your like I have to keep at it.

    We run from it sometimes my wife gets mad because I follow many mentors and should put everything up to God.

    When I talk to friends and I know they’re going through things and they ask for advice one of my favorite quotes is look no matter what the struggle is ” work like it’s up to you and pray like it’s up to God” dont just sit there and dont dwell on it.

    The take-home message for me is I’m always falling forward.

    I’ve heard it as failing forward. However that’s not how i feel. Im always falling/leaning forward.

    Like an analogy of being top-heavy. But in the sense that I’m always going to push myself toward something I’m going to be working on something, I’m going to be progressing, I’m going to be learning, I’m going to be asking for help.

    Personally I’m not the type that can sit back. Some people are like rest and be content.

    Me I’d rather be working on something or listening to a podcast. Or talking with a friend or family member.

     Even listening to interviews of people struggles and what they did in the amount of years or decades it took them to achieve what they were after. There’s a few rare things if maybe you’re an Einstein or a Tesla.

    Most other things you can find someone that’s done it and even written a book about it which proves to me it’s all possible. 

    There are lots of people that depend on me, but more motivating knowing people BELIEVE in me. 

    So take home message personally I’m always leaning forward.

    Then scientific side being  work to get hydrated for 3 days straight and see if you feel better. And workout even if its simple it will change your day by 20-80%

    Lean forward.