Erich Stauffer

Category: Technology

  • As the iDisk Dust Settles

    According to Computer World, iCloud is Apple’s replacement for MobileMe, but what is/was MobileMe?

    According to Wikipedia, “MobileMe is a subscription-based collection of online services and software offered by Apple Inc. Originally launched on January 5, 2000, as iTools, a free collection of Internet-based services for users of Mac OS 9, Apple relaunched it as .Mac on July 17, 2002, when it became a paid subscription service primarily designed for users of Mac OS X. Apple relaunched the service again as MobileMe at WWDC 2008 on July 9, 2008, now targeting Mac OS X, Windows, iPad, iPhone, and iPod Touch users. On February 24, 2011, Apple discontinued offering MobileMe through its retail stores. The MobileMe retail boxes are also not offered through resellers anymore. Apple is also no longer accepting new subscribers for MobileMe. At the WWDC 2011, on June 6, Apple announced it will launch iCloud in the Northern Hemisphere Autumn 2011, which will replace MobileMe for new users. MobileMe itself will continue to function until June 30, 2012, at which point the service will no longer be available, although users are encouraged to migrate to iCloud before that date.”

    Since iDisk from MobileMe is dead, that leaves services like DropBox and Microsoft’s SkyDrive winners. How does DropBox and SkyDrive differ from Carbonite and Mozy back-up services?

    DropBox and SkyDrive are online storage services, but Carbonite and Mozy are online backups. So what is the difference between online storage and online backups? Automation and availability mostly. With DropBox and SkyDrive, you store files on a one-off basis, just as you would copying files to a flash drive, but with Carbonite and Mozy, you set up plans, syncs, and can file version – meaning you can save multiple versions of a file to capture older vs. later files. Essentially, you could use an online storage service as an online backup service, but it would be more work.

    Read more about Dropbox for business and how it compares to SkyDrive.

  • What is Cloud Computing?

    Is Google Docs Cloud Computing?

    Google Docs is a free (with paid service options): Web-based word processor, spreadsheet, presentation, form, and data storage service offered by Google. It allows users to create and edit documents online while collaborating in real-time with other users. Google Docs is Google’s “software as a service” office suite. Documents, spreadsheets, presentations can be created with Google Docs, imported through the web interface, or sent via email. Documents can be saved to a user’s local computer in a variety of formats including: (ODF, HTML, PDF, RTF, Text, Microsoft Word). Documents are automatically saved to Google’s servers to prevent data loss, and a revision history is automatically kept. Documents can be tagged and archived for organizational purposes.

    Google Docs serves as a collaborative tool for editing amongst users and non-users in real time. Documents can be shared, opened, and edited by multiple users at the same time. Users can be notified of changes to any specified regions via e-mail. The application supports two ISO standard document formats: OpenDocument (for both opening and exporting) and Office Open XML (for opening only). It also includes support for proprietary formats such as .doc and .xls. Google Docs is one of many cloud computing, document-sharing services like Microsoft Office Live. The majority of document-sharing services require user fees, but Google Docs is free (mostly). Its popularity amongst businesses is growing due to enhanced sharing features, accessibility, and stability (it’s no longer in beta). In addition, Google Docs has enjoyed a rapid rise in popularity among students and educational institutions.

    Is Windows Live Cloud Computing?

    Windows Live is the collective brand name for a set of services and software products from Microsoft, which is part of their “software plus services” platform. While a majority of these services are Web (cloud) applications, accessible from any browser, there are also client-side (binary) applications that require installation on a user’s PC.

    There are three ways in which Windows Live services are offered:

    1. Windows Live Essentials applications – Windows Live Messenger, Windows Mail, Windows Photo Gallery, Windows Movie Maker, and Windows Live Essentials
    2. Web services – Hotmail, SkyDrive, Windows Live Contacts, Windows Live Calendar, and Windows Live Devices
    3. Mobile services – Windows Phone Live

    Windows Live is different and separate from Xbox LIVE, which is a multiplayer gaming and content delivery system for Microsoft’s Xbox and Xbox 360 as well as the Games for Windows – LIVE multiplayer gaming service for Microsoft Windows. However, formerly separate, Office Live, (Microsoft Office cloud) services are now part of Windows Live services.

    So is Windows Live actually “cloud computing” like the commercial says? Some of it is and some of it isn’t. Find out more at Windows Cloud.

    Read more on cloud storage solutions from Dropbox, Google, and Microsoft.

  • 5 Ways to Compute Cloud Computing ROI

    The future of IT is in cloud computing, but how do you explain that to the “C” level executives? This model uses two specific business metrics and 5 ways that you can explain the ROI of cloud computing to your boss or to the board:

    • IT capacity – storage (GB or TB), CPU cycles (GHz or THz), network bandwidth (Mbs or Gbs), and/or memory capacity (RAM) a measure of performance.

    • IT utilization – uptime availability (% available per year) and volume of usage (# of requests) as indicators of activity and usability.

    Effective cost/performance ratios and levels of usage activity do not necessarily imply proportional business benefits. They are just indicators of business activity that are not in themselves more valuable than lower operating costs. What is needed instead is a set of business metrics that build on the cloud computing model.

    The following are business metrics that can help translate the indicators from the capacity-utilization curve to direct and indirect benefits to business and examples of how a CAPEX is different than an OPEX in cloud computing:

    1. The speed and rate of change – Cost reduction and cost of adoption/de-adoption is faster in the cloud. Cloud computing creates additional cost transformation benefits by reducing delays in decision costs by adopting pre-built services and a faster rate of transition to new capabilities. This is a common goal for business improvement programs that are lacking resources and skills and that are time sensitive.

    2. Total cost of ownership (TCO) optimization – In cloud computing, users-not just IT-can select, design, configure, and run infrastructure and applications that are best suited for their business needs. Traditionally this has often been strictly in the realm of IT even after projects are handed off to production services, but in cloud computing environments end users are more involved.

    3. Rapid, elastic provisioning for dynamic usage – Resources can be scaled up and down to follow business activity as it expands and grows or is redirected. Provisioning time compression can go from weeks to hours. This service management affects end users and business needs as the scope of functionality and services for users evolve and seek new solutions.

    4. Increased margin and cost control – Revenue growth and cost control opportunities allow companies to pursue new customers and markets for business growth and service improvement. And because it can scale, IT avoids over-and under-provisioning of IT services to allow for smarter business services. This is enhanced capacity utilization, the ability to add and use hardware on-demand without extra hardware or labor costs.

    5. Business process improvement – Cloud computing capabilities can be leveraged through shared services. Users can have access to business capabilities allowing improvement or development of new skills and solutions through cloud sourcing and on demand solutions like Amazon Web Services, Google Apps, IBM Cloud Computing, Microsoft Azure, and HP Cloud Assure.

    These five measures define a new set of business metrics that can be used to create a matrix and dashboard of your current and future operational business and IT service needs relating to your cloud computing potential return on investment.

  • Cloud Storage for Small Businesses

    There are three good options for small businesses wanting to store and share documents in on the Internet in the cloud: Dropbox, Google Apps, and Microsoft’s Office 365, Docs for Facebook, and Windows Live SkyDrive.

    Dropbox

    Simplify your business and boost productivity with the freedom to use the same tools you work with daily. This means you don’t have to switch the programs you use, you just have to switch where you save and open your documents.

    You can share Word documents, Powerpoint slides, and large files easily and securely with colleagues and/or clients. Collaborate across the hall or around the globe and get more work done on the go because your files are always available from Dropbox.

    Dropbox works with Windows, Mac, Linux, iPad, iPhone, Android, and BlackBerry. It even works when you’re offline. You always have your files, whether or not you have a connection. Watch your changes synced instantly across shared folders.

    With easy setup and control you can get started in minutes. Put Dropbox for your business on a single invoice for all of your employees and manage and migrate accounts with admin controls. If someone leaves, you can simply change their permissions online and if someone needs more space, use the admin panel to add more.

    This is the same service trusted by tens of millions of personal users that’s now available for businesses. Enjoy dedicated phone support, bank grade AES-256 bit encryption, and unlimited version history for all your files. This means that you can view previous versions of your files if you need it.

    Plans start at $795 for 5 users, but before you balk at the price think about all of the other hardware and software this one service is replacing. There are no more USB flash drives, external USB backups, taking backups to an off-site location, managing grandfather schemes to keep revisions, or buying expensive file servers. There is one more login account that users will have to manage, but that’s a minor inconvenience for what you’re getting.

    Google Apps

    Google’s web-based messaging and collaboration apps are more than just cloud storage, but they can do that too.

    Google Apps requires no hardware or software and needs minimal administration, creating tremendous time and cost savings for businesses. Google allows email clients like Microsoft Outlook to have POP or IMAP access to email, contacts and calendar so the transition can even be seamless to your employees.

    Each employee gets 25 GB for email storage, so they can keep important messages and find them instantly with built-in Google search. This is higher than what personal Google Mail users get, which is hovering around 8 GB right now. Google Docs lets you store documents in the cloud in a Dropbox-like way, but only 1 GB of storage is included with the plan. More storage can be added as needed for a nominal fee.

    Gmail is designed so employees can spend less time managing their inboxes, and more time being productive. Time-saving features like message threading, message labels, fast message search and powerful spam filtering help employees work efficiently with high volumes of email. It’s spam protection is one of the primary reasons we recommend Google Apps for business.

    With several options for accessing their information while on the go, employees can be productive with Google Apps even when they’re not at their desks. At no extra charge, Google Apps supports over-the-air mobile access on BlackBerry devices, the iPhone, Windows Mobile, Android and many less powerful phones.

    With synchronous replication, your data and activity in Gmail, Google Calendar, Google Docs and Google Sites is simultaneously preserved in multiple secure data centers. If one data center is unable to serve your requests, the system is designed to instantly fall back to another data center that can serve your account with no interruption in service.

    Integration options let you connect Google Apps to your existing IT infrastructure if you’re business is already on a domain and support options include: phone support for critical issues, email support, and self-service online support. Plans start at $5 per user per month or $50 per user per year.

    Microsoft Office 365, Docs for Facebook, and Windows Live SkyDrive

    Office 365

    For those who want the familiar Microsoft Office collaboration and productivity tools delivered through the cloud, Office 365 is the ideal solution. Everyone can work together easily with anywhere access to email, web conferencing, documents, and calendars. It includes business-class security and is backed by Microsoft. Whether you are a small business or multinational enterprise, Office 365 offers plans designed to fit your organization’s unique needs.

    Microsoft Office 365 for professionals and small businesses is $6 per user per month subscription that lets your employees access email, documents, contacts, and calendar from virtually anywhere on almost any device. This plan is ideal for organizations with fewer than 25 employees that do not have IT staff or expertise. Compare Office 365 to Google Apps for Business.

    Docs for Facebook

    Built using Microsoft Office 2010, Docs for Facebook provides the best possible document service for the Facebook environment. Seamless integration with Facebook means that the service is all about sharing your documents. Docs enables Facebook users for the first time to create and share Microsoft Office documents directly with their Facebook friends, using the Office tools they already know. Docs uses the Facebook login and is intended for personal use, but can be used for business if it suits your needs.

    Windows Live SkyDrive

    Windows Live SkyDrive is a free cloud storage service that allows users to upload files to Internet file storage and then access them from a Web browser. It is part of Microsoft’s Windows Live range of online services, and uses Windows Live ID to control access to files, allowing users to keep the files private, share them with contacts, or make the files public. Publicly-shared files do not require a Windows Live ID to access. The service offers 25 GB of free personal storage, with individual files limited to 100 MB. Compare this service to Dropbox for Teams.

    Erich Stauffer Technology Consulting

    If you need help choosing or deploying any of these solutions at your business, contact Indianapolis Technology Consultants, Erich Stauffer, Inc. We serve the Greater Indianapolis area, but travel all over the state of Indiana helping small business owners get more out of their technology.

  • Is Your Business Prepared for a Disaster?

    Sometimes it pays to be redundant.

    Does your business have a disaster recovery plan for business continuity? Do you know what your company would do if a single workstation, a server, or the entire building went ‘down’? These are the plans that are above and beyond baseline data back-up, which you should be doing anyway. If you’re not doing that, stop reading this and back up your data! It should always be in at least two locations with one copy preferably stored off-site.

    Disasters such as earthquakes, fires, and floods are all too common in today’s world, but sadly, business continuity plans are not. Be prepared for not only a loss of data, hardware, and facilities, but also the risk of a pandemic where a third to half of your work force either can’t come in or are sick. How would your business continue to function? Would you still be able to serve your customers? What sort of steps are you taking to prepare for a scenario like this, or worse?

    Professional Technology Consulting has years of experience helping companies design and implement disaster planning and documentation. If you or your business is in need of professional technology assistance with how to back-up your data or prepare a disaster recovery site, please contact us and we’ll set up a time to site down and get to know you and your business before ever recommending anything that you don’t need, but hopefully some things that you will find useful-and necessary-to survive the storm.

  • Best Android Email App for Google Apps Email Users

    If you have an Android phone and you use Gmail, you’re in luck. There are plenty of apps for you to choose from that work great, but if you’re a Google Apps email user, the setup is a bit more tricky with most apps because there are currently no specific Android apps for Google App users.

    What’s the difference between a Gmail account and a Google Apps account if the email looks the same in a browser?

    Google Apps users may have noticed that things are a little different than Gmail. While the mail interface is now the same, that hasn’t always been the case and you can’t login to your Google Apps account through your Gmail address, although there are options, which I’ll discuss later. While a Google App email address can become a Google account or be linked to an existing Google account, a gmail account can’t be used to access a Google Apps account directly.

    So what are my options?

    First, if you are checking your Google Apps email from Outlook or Thunderbird because that’s how you or your IT department or vendor set it up for you, great. You’ll probably need them to help you set it up on your Android phone as well. This really isn’t for you. But if you check it in a browser or on your Android mobile device already, you are who this article is for. Google provides several web addresses to login to your Google Apps email even if you don’t have a custom domain setup for it such as mail.yourcustomdomain.com. Try placing your domain name after the a/ in http://mail.google.com/a/yourdomainnamehere. Adding a ‘s’ to http makes it secure. Google will change it to https anyway because that is the new default. If you browse here on your mobile phone, chances are Google will redirect you to the mobile version. This is your best option if you want to view pictures in your email. The default Android email app with Sprint’s HTC Hero, which is what we use, does not display pictures in email because it does not support HTML email.

    So what is the best Android email app for Google Apps email users?

    If you want to see pictures in your email, use an HTML email viewer, of which there are few. This is because Google has had an inline image/html email problem with Android since 2008. MailDroid is said to have success with viewing images, but Google says that the best way is to browse to http://www.google.com/m/a/example.com where example.com is your domain. If you have a T-Mobile G1, then you have pre-installed programs for Google Apps, but otherwise, you’re out of luck and the browser is the best alternative. The only downside to using a browser is there is no push email; there is no alerts when new email is received. This means that you’re stuck constantly checking your email through the browser or not getting inline images or HTML email through your default Android app.

    The solution? Use your default Android email app for push email and syncing, but keep an icon to the web address in the browser for viewing inline images (attached images can be downloaded and viewed just fine). This is the work around until Android and it’s apps develop a little further. Remember, it’s new here.

    If you or your business needs help or support with Google Apps, please contact us and we’d be happy to consult you.

  • AVG 2012

    If you use AVG anti-virus software, which many of our clients do, you may have noticed a new pop-up that looks something like this.  It’s advertising a free upgrade to AVG Anti-Virus Free 2011 or a paid upgrade to AVG Internet Security 2012.  Either one is fine and you can feel free to click the link, which should take you toAVG.com.

    The free version protects against:

    • Viruses and spyware
    • Social networks like Facebook
    • Web surfing and searching
    • Losing your identity online

    We’re currently recommending Microsoft Security Essentials to our clients.

  • Windows XP Support Ends in August, 2014

    As you may remember, even in 2011, I’m still installing XP for clients, but just so you’re aware, support for XP ends in August, 2014.

    According to Microsoft Support Lifecycle, support for Windows XP will end on August 4, 2014. Most companies still on Windows XP are skipping Windows Vistafor Windows 7, which will probably still be the dominant operating system choice for businesses in 2014. If you haven’t started testing your programs for Windows 7 compatibility, now is the time. Worst-case scenario is that you’ll have to run your XP apps within a virtualized XP PC on your desktop, but that is a pain and can take up extra system resources. Windows 7 comes with a compatibility checker that runs on install, but that’s probably not the best time to test.

    How much does Windows 7 cost?

    At Amazon.com, Windows 7 ranges from $266.22 for Ultimate to $174.99 for Home Premium:

  • Is Google Docs Cloud Computing?

    Ether Fleet’s Cloud Computing recently answered a couple of the most asked questions about cloud computing.

    A lot of people ask, “Is Google Docs Cloud Computing?” and they do a good job of answering that while Google Docs runs web-based apps such as a word processor, spreadsheet, presentations, and forms Google Docs itself is not could computing.

    The other popular question, “Is Windows Live Cloud Computing?” is very similar, with the difference being that some Windows Live applications are local desktop apps for the PC.

    Ether Fleet is a good resource for cloud computing news.